ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. My position is that for most businesses, not offering a self-service solution is a bad customer experience.

Self Service 105

Self Service Customer Service CRM Infographics 105

ShepHyken

AUGUST 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Business2Community) Personalized customer experiences are now at the center of all marketing initiatives.

Customer Service 93

Customer Service Infographics e-support Retail 93

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn. 6 of the Best Ways to Improve Customer Experience [Infographic] by Gaurav Sharma. Follow on Twitter: @Hyken.

Customer Service 112

Customer Service Infographics Customer Centricity Social Media 112

SurveySensum

APRIL 8, 2024

Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics. Email Marketing: Build and maintain an email list to foster direct relationships with your customers. The key to taking advantage of these opportunities is to remain agile, customer-focused, and open to learning.

Strategy 52

Strategy Social Media Advertising Analytics 52

ShepHyken

FEBRUARY 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Do You Know What Your Customers Really Want? Infographic] by Jennifer Hanford. Here are my top five picks from last week.

Customer Service 117

Customer Service Infographics Trends Entertainment 117

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights. Follow on Twitter: @Hyken.

Infographics 83

Infographics Customer Service Social Media Tips 83

ShepHyken

FEBRUARY 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. How the Digital Era Is Redefining Customer Experience by John Finch. (No No Jitter) As customers become more reliant on non-voice methods of communication, CCaaS serves as a necessary aggregation platform.

Customer Service 105

Customer Service Infographics Customer Retention B2B 105

ShepHyken

OCTOBER 3, 2016

Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Here are my top five picks from last week.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

JULY 13, 2020

Each week I read a number of customer service and customer experience articles from various resources. 10 Essential Traits of Customer-Centric Brands by Mark Harrington. CMSWire) There are 10 fundamental traits that provide the foundational stepping stones for an organization to become customer-centric. .”

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 81

Customer Service Infographics Case Study Loyalty 81

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. The Role of AI in Customer Experience [Infographic] by CallMiner. And AI is changing the customer experience!

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Here are my top five picks from last week.

Net Promoter Score 89

Net Promoter Score Loyalty Programs Customer Service Chatbots 89

ShepHyken

FEBRUARY 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan. MartTech Exec) “It’s tough to be in a customer-facing position these days. Follow on Twitter: @Hyken.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JULY 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. 11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. Small Business Trends) A critical part of running a successful business is managing customers.

Customer Service 75

Customer Service Infographics B2C Tips 75

ShepHyken

DECEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. Customer Experience Mapping: How to Create Smoother, More Effortless Journeys by Hutch Morzaria. Here’s a great article – actually an infographic – with plenty of Live Chat ideas for us to think about.

Customer Journeys 79

Customer Journeys Customer Service Infographics Innovation 79

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service. Great info!

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Here are my top five picks from last week.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

JUNE 12, 2017

Each week I read a number of customer service and experience articles from various online resources. 27 Experts Discuss Key Customer Support Metrics That Drive Growth by Robbie Richards. Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Infographics Metrics Loyalty 78

ShepHyken

JUNE 6, 2016

Each week I read a number of customer service articles from various online resources. 4 Ways Innovative Companies are Changing the Face of Customer Service by Laura Norman. Salesforce) Here are four ways innovative companies are supporting customers differently (and how you can too.). Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Infographics Innovation Customer Service Training 48

ShepHyken

APRIL 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Or does it?

Customer Service 48

Customer Service Infographics Retail Tips 48

ShepHyken

JUNE 13, 2016

Each week I read a number of customer service articles from various online resources. How Twitter’s Recent Changes Affect Customer Service by Dan Gingiss. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

AUGUST 8, 2016

Each week I read a number of customer service articles from various online resources. Five Questions Customer Experience Professionals Are Asking Today by Michael Hinshaw. McorpCX) Everyone is talking about customer experience. And, the layout of the infographic makes it fun to read. by Dan Gingiss.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

ShepHyken

OCTOBER 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. They have distinct differences in their shopping habits and how they view customer care. Check out this article/infographic to learn more. How to Rebuild Trust Among Dissatisfied Customers by Jared Cornell.

Customer Service 22

Customer Service Chatbots Infographics Consulting 22

ShepHyken

DECEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. A great way to motivate the people you work with as well as get customers excited about doing business with you!

Customer Service 20

Customer Service Infographics Culture Retail 20

ShepHyken

AUGUST 21, 2017

Each week I read a number of customer service and experience articles from various online resources. Tips On How To Handle Racist Customers by Kelechi Okeke. CXService360) What do you do when a customer hurls racist remarks at an employee (you) or other customers? Here are my top five picks from last week.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. This short article focuses on five mistakes organizations make with their customer experience initiative.

Customer Service 17

Customer Service Infographics Employee Experience Customer Service Strategies 17

ShepHyken

FEBRUARY 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. Here is a short infographic for some of the findings. Here are my top five picks from last week. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

BirdEye

MARCH 20, 2023

Once you’ve successfully identified your target audience, you can group them into two categories: Valuable customers: Focus on your most valuable audience to start. Aspirational customers: This refers to the customer base you want to nurture next. These people will drive the most value to your social media investment.

Social Media 52

Social Media Brand Values Strategy Brands 52

ShepHyken

FEBRUARY 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Matters for B2B by Suketu Gandhi, Alanna Klassen Jamjoum, and Conrad Heider. A great resource! What does customer service mean to you in 2019? Follow on Twitter: @Hyken.

Customer Service 85

Customer Service B2B Infographics Entertainment 85