ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Still, I liked this article a lot.

Customer Service 108

Customer Service Social Media Customer Service Training Infographics 108

ShepHyken

FEBRUARY 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan. MartTech Exec) “It’s tough to be in a customer-facing position these days.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. The Role of AI in Customer Experience [Infographic] by CallMiner. And AI is changing the customer experience!

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Here are my top five picks from last week.

Social Media 90

Social Media Customer Service Infographics Retail 90

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. My Comment: Customer service is not just for customers.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18

ShepHyken

FEBRUARY 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. Here is a short infographic for some of the findings. Here are my top five picks from last week. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15