ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. 6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. Start by reading this article.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

ShepHyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Customer Feedback Questionnaires: Ease-of-Use and Accessibility Questions 5.

Feedback 122

Feedback Net Promoter Score Effort Score Customer Satisfaction 122

ShepHyken

FEBRUARY 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Matters for B2B by Suketu Gandhi, Alanna Klassen Jamjoum, and Conrad Heider. There is everything from why service matters to info on AI, chatbots, data and more. A great resource!

Customer Service 87

Customer Service B2B Infographics Entertainment 87