ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Here is an infographic.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. Seriously, it is a good look into what customers expect and want from the companies they do business with.

Self Service 106

Self Service Customer Service CRM Infographics 106

SurveySensum

APRIL 8, 2024

Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics. Email Marketing: Build and maintain an email list to foster direct relationships with your customers. The key to taking advantage of these opportunities is to remain agile, customer-focused, and open to learning.

Strategy 52

Strategy Social Media Advertising Analytics 52

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 84

Infographics Customer Service Social Media Tips 84

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service. Great info!

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

APRIL 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. CMSWire) Delivering strong customer experiences (CX) ties directly to your bottom line. Here are my top five picks from last week.

Customer Service 48

Customer Service Infographics Retail Tips 48