GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

It’s easy to think that if we’re neglectful toward our customers, it must be through some negative action. But the most common type of customer neglect we see is simply the lack of attention paid to putting the customer first. They are doing this whether or not you are focused on delivering a great experience. .

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

Comm100

FEBRUARY 12, 2023

Automate student self-serve For schools supporting Gen Z students, self-serve support should be at the forefront of their strategy. A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support.

Chatbots 173

Chatbots Self Service Resources Social Media 173

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Experience Investigators by 360Connext

DECEMBER 8, 2020

Any time changes demand you assess and adjust your goals, strategy, and tactics. Comedian Robyn Schall discovered her 2020 goals and created a viral video of why they were now hilarious. The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Before budgeting season.

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Customer Bliss

MAY 25, 2018

The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below. I specifically designed this book to be a series of toolkits for you and your team to use while transforming your company’s customer experience.

Culture 277

Culture Customer Experience Hotels Policies 277

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. Establishing a strong presence on social media can help businesses: Influence consumer behaviors as social media channels have become one of the places where customers go to understand more about a business. Who are your customers?

Social Media 105

Social Media Guidelines Video Analytics 105

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Team Support

MAY 3, 2023

Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. The chatbot then delivers a resource to the customer to help them reset their password.

Self Service 98

Self Service Chatbots Knowledge Base Resources 98

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Solvvy

JULY 13, 2022

Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Customer service automation can fill some of those gaps.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. What is Customer Experience in the Financial Industry?

Financial 191

Financial Trends Self Service Customer Experience 191

AWS Machine Learning

MARCH 4, 2024

It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Media organizations can generate image captions or video scripts automatically. Claude 3 Opus shows an estimated 2x gain in accuracy over Claude 2.1

Innovation 134

Innovation Travel Financial Exercises 134

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MAY 15, 2023

Do you want to create an engaging and memorable customer experience? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

Customer Bliss

JANUARY 28, 2021

Today’s guest post is from Donald Hicks , a Silicon Valley tech executive, industry thought leader, consumer experience architect, and operations veteran whom I had the pleasure of interviewing recently. Donald was a guest on the live-streaming video version of my podcast ( click here to view it on LinkedIn ).

Leadership 254

Leadership User Experience Feedback Culture 254

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This might involve setting up a payment plan that the debtor can afford, or negotiating a settlement for a lesser amount that the debtor agrees to pay in a lump sum.

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation. Helping customers from afar is nothing new.

Self Service 109

Self Service Customer Service Video Engagement 109

Experience Investigators by 360Connext

JUNE 28, 2022

Any time changes demand you assess and adjust your goals, strategy, and tactics. Comedian Robyn Schall discovered her 2020 goals and created a viral video of why they were now hilarious. The same could be said about overall company goals, leadership goals, and yes, customer experience goals, too. Before budgeting season.

Customer Experience 143

Customer Experience Net Promoter Score Effort Score Exercises 143

Kustomer

OCTOBER 27, 2020

Maybe the term has been batted around the boardroom, maybe you already have a strategy in place, or maybe you’ve skipped over it, deciding it wasn’t necessary for your business. Because of this, creating a digital transformation strategy is not always straightforward. Like offering superior customer service, for instance.

How To 141

How To Contact Center Call Center Solutions Healthcare 141

Playvox

APRIL 25, 2023

Here are five winning strategies. Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center. Step one is to make a plan. A solid plan will help you turn this challenge into an opportunity.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Customer Bliss

JUNE 8, 2020

Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. In your experience, what’s been your biggest challenge regarding disruption to the company culture toward a more customer centric or customer enlightened one?

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Ecrion

SEPTEMBER 3, 2020

How to Boost Digital Customer Engagement | Measuring Digital Customer Engagement. 70% of businesses have a digital transformation plan in place. Customer engagement has always been a key element of any business marketing strategy. How to Boost Digital Customer Engagement . Chatting with Customers.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work?

Roadmap 118

Roadmap Feedback B2B Survey 118

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? This comprehensive approach allows businesses of all sizes to unlock a deeper understanding of their customer’s journey, preferences, and pain points.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Customer Bliss

AUGUST 8, 2019

The following books should be in your arsenal for customer experience transformation. I hope you pick up a copy or two from the list below and head back to work with a new strategy for getting things done! The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

BirdEye

MAY 3, 2023

A lot of time, money, and valuable resources go into designing and executing each campaign. For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. The choice of the right marketing channel can make or break a campaign.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. It’s more than just a strategy; it’s a make-or-break mission for businesses aiming to thrive in the digital era. Outsource the complexity and own the customer experience. Read along!

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

SmartMessage Blog

MAY 16, 2023

It has become a popular resource for companies and end users. It is already a valuable resource, especially in content marketing and SEO. How Can ChatGPT Empower Omnichannel Marketing Strategies? Omnichannel marketing is the most important strategy feature for seamless experiences.

Omni-Channel 52

Omni-Channel e-support Marketing How To 52

NobelBiz

AUGUST 22, 2023

Reliable Infrastructure A dependable, reliable infrastructure is what makes sure that when you’re talking with customers, your calls are clear no matter where they are. Remote Accessibility According to financesonline , during the pandemic, VoIP and video conferencing grew by almost over 212% due to increased remote work.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 109

Customer Service Entertainment ROI Retail 109

Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. You’re not face-to-face with these customers, so you need a way to understand what’s happening. 77% of customers prefer brands that listen to them.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62