Managing Churn in SaaS Business With A Focus On Customer Success
Gainsight
JULY 7, 2020
Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that rises to the top of most SaaS leaders’ minds; it is one of the most commonly tracked metrics in SaaS businesses. As a SaaS leader, some elements of churn are structural. Why is Customer Success a key piece of the puzzle?
Let's personalize your content