Customer Base Customer Success NPS Strategy 
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction.
Totango
OCTOBER 26, 2021
Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
OCTOBER 26, 2021
Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.
Retently
MAY 21, 2024
For example, can you trust Net Promoter Score data if the customer who left it happens to be a friend or acquaintance? Can you trust your Net Promoter Score as a whole if you keep in close contact with a large number of your customers and clients? Why does NPS matter to businesses? NPS is not just about a number.
Totango
OCTOBER 26, 2021
Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. How Does NPS Scoring Work? Click to enlarge.
Retently
JUNE 28, 2022
That is if you put your NPS® to work. Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. This can be easily automated by using a specialized NPS software. Create Customer Success Stories and Case Studies.
ChurnZero
SEPTEMBER 28, 2021
A Net Promoter Score (NPS) ® is a value your company can use to measure customer satisfaction. It’s popular because it’s simple to calculate, easy to understand, and paints a clear picture of how your company is doing with its customers. The NPS value, however, doesn’t mean much on its own. External Benchmarks.
Expert insights. Personalized for you.
208 
Let's personalize your content