Website findability: How autocomplete and semantic search affect the customer experience
Inbenta
JULY 5, 2021
are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? In most cases, a knowledge base will be influenced by corporate culture or industry language, not by the myriad ways a customer might actually search for information.
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