Inbenta

JULY 5, 2021

are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? In most cases, a knowledge base will be influenced by corporate culture or industry language, not by the myriad ways a customer might actually search for information.

Self Service 64

Self Service Customer Experience e-support Knowledge Base 64

C3Centricity

OCTOBER 22, 2020

I can understand if you communicate, not if you hide the facts from me. I care about your employees, your company culture and habits more than ever. Shopping is no longer entertainment for me, at least not in the physical world. So make my online experience doubly enjoyable. You can’t be half right.

Retail 218

Retail Advertising Course Survey 218

Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. trillion globally this year.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Second to None

SEPTEMBER 20, 2018

Mobile devices have become a ubiquitous aspect of American consumer culture. They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Service Untitled

MARCH 10, 2010

The fine line between creativity and communication makes the message memorable. The offbeat humor fits the quirky culture of Zappos. Every year each employee is required to write a short essay about the culture of the company. The best commercial is one that can be viewed over and over and still elicit the same laugh.

Customer Service 41

Customer Service Entertainment Culture Exercises 41

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Alibaba plans to invest 10 billion yuan ($1.15

Brands 52

Brands Travel Hotels Airlines 52