Joe Rawlinson

JULY 8, 2015

So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. After all, everybody – Millennials included – still values ‘old school’ shopping experiences where the seller-buyer conversation is face-to-face. or via twitter @gurucustomers.

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Customer Service Social Media Ecommerce Retail 60

Gainsight

JULY 7, 2021

Our flagship conference in San Francisco welcomed more than 6,000 Customer Success and Product professionals into the Moscone Center for three full days of education and networking, capped by an amazing gala in the city’s historic City Hall. By the fall, we transformed Pulse CXO Summit into an online experience.

Social Media 45

Social Media Conference NPS Customer Success 45

Second to None

SEPTEMBER 20, 2018

Mobile devices have become a ubiquitous aspect of American consumer culture. They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered.

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Ecommerce Customer Experience Customer Journeys How To 54