Optimove

DECEMBER 4, 2023

Guide to Advanced Customer Segmentation Download Now >> 2023 A Record Year for Submissions This year, we received more submissions than ever before and as always, were deeply impressed by the creativity, sophistication, and performance these CRM marketing activities generated.

CRM 59

CRM Marketing Chief Customer Officer Tips 59

NICE inContact

JULY 19, 2018

And the secret lies within contact center and CRM integrations. An integrated contact center and CRM system is easier for your agents to use, increasing their happiness and the customer’s happiness. Resulting in brand loyalty and improved CX. One example is the ability to synchronize screen pops.

Contact Center 120

Contact Center CRM Call Recording System 120

SAP Customer Experience

OCTOBER 17, 2023

Customer Experience (CX) and CRM technologies from SAP are intelligent customer experience solutions from SAP help you connect customer data, improve loyalty, and grow your business – powered by 50 years of industry expertise.

CRM 81

CRM Customer Experience Customer Engagement Engagement 81

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Points and miles are a dominant and popular form of loyalty value. For some brands, issuing your own loyalty currency is certainly desirable.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

Contact Center 59

Contact Center CRM Measurement Strategy 59

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Is this the same as Customer Relationship Management, or CRM? And the results that go with them!)

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. If you connect your NPS data with your CRM, you have access to all the customer data you’ve previously collected. . Think of it this way.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

Optimove

OCTOBER 6, 2022

Let them see that loyalty pays and that the most loyal customers receive the greatest deals. The post CRM Tips for Winning During Black Friday appeared first on Optimove. Publish the VIP Promotions for All to See. make sure to make your Black Friday deals/offers to all your existing customers. FOMO is a great motivator.

CRM 94

CRM Tips Loyalty Retail 94

LoyaltyPlus

AUGUST 7, 2018

Loyalty software – next generation CRM from LoyaltyPlus. Leading software solutions provider LoyaltyPlus believes local businesses have a unique opportunity to not only enhance existing customer service levels, but attract more business and capture more of the market by leveraging next generation CRM solutions.

CRM 40

CRM Software Loyalty Gamification 40

InMoment XI

OCTOBER 28, 2021

In my previous role leading customer experience for Hertz, I was also responsible for Voice of the Customer, CRM, and Loyalty. We also had a Customer Experience Council to engage the rest of the organization. Nearly all companies are organized around functional silos—sales, marketing, operations, pricing, finance, HR, IT, etc.

CRM 493

CRM Airlines Government ROI 493

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Method:CRM

AUGUST 25, 2022

You need excellent customer relationship management (CRM) and customer experience to keep them happy. Read on to learn how CRM increases customer satisfaction and why it is vital to use this solution. What’s more, CRM and customer experience go hand-in-hand for businesses of all sizes. How customer service has changed.

CRM 52

CRM Customer Satisfaction Examples Self Service 52

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Keeping customers is a company-wide effort; here are five ways to build your customer’s loyalty. Instill a sense of kinship and loyalty in your customers, and you’ll have a fan for life. Reward their loyalty.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

Optimove

SEPTEMBER 7, 2020

It is a great tool to create loyalty and promote stickiness. Or it can be turned into a more advanced system, like a full-blown loyalty program, where a series of activities taken by a player will be redeemed for cash or prizes. The post CRM Hack: Gamifying CRM Campaigns appeared first on Optimove. That’s it!

CRM 52

CRM Gamification Loyalty Programs Video 52

CSM Magazine

APRIL 13, 2021

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices. Businesses nowadays can’t ignore the benefits of the Customer Relationship Management (CRM) software altogether.

CRM 52

CRM Software Customer Service Customer Relationship Management 52

NobelBiz

FEBRUARY 14, 2023

Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. This can lead to increased customer loyalty and repeat business.

Contact Center 52

Contact Center CRM Measurement Strategy 52

Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. This personalized approach makes customers feel valued and understood, significantly enhancing their satisfaction and loyalty.

Strategy 232

Strategy How To Wait Times Customer Satisfaction 232

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park. Let’s find out!

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Louise Mian, Director of CRM, Lifesum. Moderator: Greg Sterling.

CRM 69

CRM Ecommerce Travel Fashion 69

Optimove

JANUARY 11, 2021

What do cohort analysis, customer attrition, behavior modeling, lifetime value, micro-segmentation, and customer loyalty all have in common? In between all these knowledge-nuggets, you can find everything you need to know to set yourself to becoming the best CRM marketer possible.

B2C 52

B2C CRM Marketing Video 52

Optimove

JANUARY 11, 2021

What does cohort analysis, customer attrition, behavior modeling, lifetime value, micro-segmentation, and customer loyalty all have in common? In and between all these knowledge-nuggets you can find everything you need to know to set yourself on becoming the best CRM marketer possible.

B2C 52

B2C CRM Marketing Video 52

Optimove

JANUARY 5, 2023

Lottery VS Casino in CRM. Optimove marketing data analysts compared CRM performance of Casino and Lottery brands. Expert Tip: Brands that offer both Lottery and Casino games want to create a CRM campaign that focuses on cross-selling players from Lottery to Casino, as it is clear they have higher future value. Retention Rates.

CRM 52

CRM Brands Multi-Channel Analysis 52

ModSquad

MAY 26, 2020

Support agents, the people on the front lines of customer interactions, have long worked with CRM platforms that focus on traditional contact methods like phone calls or email. These CRM tools were never constructed with today’s diverse support matrix in mind. Many brands have turned to open CRM platforms to fill these gaps.

CRM 84

CRM Customer Experience Rewards Programs Social Media 84

Optimove

DECEMBER 5, 2019

The challenges faced by CRM marketers are always evolving. CRM Contribution: Know What Your CRM Is Worth. Email Tales: Using Storytelling Emails to Build Relationships and Foster Brand Loyalty. Email Tales: Using Storytelling Emails to Build Relationships and Foster Brand Loyalty. And How to Improve It.

CRM 75

CRM Case Study Loyalty Marketing 75

Zonka Feedback

JUNE 20, 2023

Unable to find the best NPS tool for Zendesk to measure your customer loyalty & retention in your CRM? And this may be the same with your brand if you’re not measuring and working on improving your customer loyalty. Checkout this blog to find the list of the top 10 NPS tools you can use.

NPS 40

NPS Loyalty Tools CRM 40

Optimove

DECEMBER 24, 2020

And could potentially lead to broken CRM journeys. Using algorithms to optimize for KPIs such as customer lifetime value is a cutting-edge solution but marketers still must balance the equation by optimizing for loyalty and brand affinity. The post To Lock or Not to Lock Customers (into CRM Journeys) appeared first on Optimove.

CRM 98

CRM Customer Retention Customer Journeys Interaction 98

Optimove

APRIL 5, 2021

And, even more important – it’s the most basic step you need to take in order to start doing CRM Marketing the right way. Relationship Marketing is about Loyalty – nurturing a sense of connection between the customer and your brand in a way to could also turn them into advocates, word-of-mouth spreaders.

CRM 52

CRM Marketing Advertising Sales 52

CSM Magazine

APRIL 16, 2021

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity, and much more. CRM software can help you to understand what drives your audience to interact with your products or services.

CRM 52

CRM Software Social Media Customer Relationship Management 52

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

Optimove

DECEMBER 8, 2020

“Customers who experience end-to-end personalized journeys exhibit greater brand loyalty and have a higher lifetime value,” said Yoav Susz, VP Revenue at Optimove. The post Get Ready to Personalize & Optimize Your CRM Campaigns Across ALL Customer Touchpoints appeared first on Optimove.

Touchpoint 78

Touchpoint CRM Online Experience Brands 78

CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

Fashion 72

Fashion Omni-Channel Loyalty Apparel 72

PK

NOVEMBER 3, 2021

The world’s #1 CRM and loyalty services firm Salesforce and PK are joining forces for an exclusive video series on leading with loyalty. The post Loyalty leaders, episode one: State of retail appeared first on PK. In episode one, we dive into the […].

Retail 40

Retail Loyalty CRM Video 40

CSM Magazine

AUGUST 14, 2020

Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. All of these aspects comprise the most holistic approach to driving customer loyalty and guaranteeing success… even in a post-pandemic situation.

Loyalty 85

Loyalty Strategy CRM Customer Retention 85

CSM Magazine

SEPTEMBER 24, 2020

Making use of small business CRM is one of the ways in which businesses can grow and get organized in a far better manner. Customer Relationship Management (CRM) software is an important tool that allows businesses to monitor their customer interactions, provide better customer experiences and increase sales.

CRM 52

CRM Software System Customer Relationship Management 52

LoyaltyPlus

MAY 11, 2022

Several experts believe that customer expectations of airlines will be one of the key driving forces this year as people become increasingly critical of bad service, high costs and a lack of personalisation due to poorly managed or ineffective loyalty programmes. These can include everything from cargo and airport loyalty to industry travel.

Airlines 52

Airlines Loyalty Self Service Travel 52

Optimove

SEPTEMBER 14, 2020

For example, loyalty signups, cross to products, change in subscription, website visits, etc. P.S. Don’t miss out on last week’s CRM hack on how to gamify your CRM campaigns. The post CRM Hack: Measuring the Right Marketing Campaign KPIs appeared first on Optimove. Next Steps.

CRM 52

CRM Measurement Marketing Metrics 52

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. A loyalty program isn’t “set it and forget it.”

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75