create-best-customer-experience-solutions 
Experience Investigators by 360Connext
FEBRUARY 13, 2019
Customer experience solutions are readily available these days. There are robust platforms that promise a seamless journey for your customers. The real challenge in any customer experience scenario is the cold, hard fact that your customers are…human. So, what’s a Customer Experience Leader to do?
Experience Investigators by 360Connext
FEBRUARY 13, 2019
Customer experience solutions are readily available these days. There are robust platforms that promise a seamless journey for your customers. The real challenge in any customer experience scenario is the cold, hard fact that your customers are…human. So, what’s a Customer Experience Leader to do?
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InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. However, building an effective, consistent contact center experiences can be overwhelming.
InMoment XI
MAY 10, 2022
A lot of companies and organizations have gotten a very specific idea of how experience programs and human expertise work into their collective minds these last 20 or so years. The impression is this: experience programs are fully autonomous solutions that can pretty much be set and forget. Reason #1: Best Practices.
Speaker: Brian Morin & Helena Chen from SmartAction
More and more customers are looking to solve their own issues without human intervention. Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Only 25% of the call is valued customer interaction.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. It doesn’t matter if it’s intentional or accidental—if humans are inaccurately reporting on their experiences, this false information can negatively affect the data gathered from your survey. What is Response Bias?
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