CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say.

Management 52

Management How To Effort Score Customer Success 52

ChurnZero

MAY 12, 2020

The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Host: Nate Fiedler , Customer Retention Strategy Manager, Box. Description: CHURN.FM is the podcast for subscription economy pros.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? customer health) and growth metrics (e.g., Captain Picard was different. Customer Success 2020.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! C3’s Just Another Word for Networking over Tunes.

CEM 40

CEM Roadmap Contact Center Conference 40

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. This is where you will learn about building a CS team, identifying the right strategy for your organization, and measuring the right metrics for success.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Amity

JULY 10, 2017

Customer Success Managers are awesome. However, even the best, most experienced Customer Success Managers can use a few tips to get better at what they do. Customer Success Managers often focus the QBR conversation around various metrics and information related to the client. They Engage on Tactical Topics.

Metrics 63

Metrics Self Service Roadmap ROI 63

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Studio features for Community Managers.

Social Media 40

Social Media Case Study ROI Course 40

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Understand the customer use case. Forecast upcoming renewals and upsell opportunities.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

SmartKarrot

OCTOBER 10, 2022

Manage complex, cross functional customer implementations for new product deployments. Apply here: [link] Role: Customer Success Manager Location: Tysons Corner, VA, US Organization: Piper Companies As a Customer Success Manager, you will lead the onboarding process for all new customers and serve as the primary point of contact.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. The results are increased engagement, increased productivity, and better solutions.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. Split out Sales and Account Management . We are happy to say it was a great event all around. Totally agree. saas #saastrscale #scaleups.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CustomerSuccessBox

DECEMBER 4, 2018

Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. What you should focus on are customer metrics like product adoption, product stickiness, and other leading metrics which are going to help you achieve your internal KPIs. This is a reactive approach and is NOT true.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Bri Adams , Customer Success Manager , ChurnZero . Jay Nathan , Founder & Managing Partner, Customer Imperative . Dig in and enjoy. . . . Customer results will sell, not features.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. During the conference, award submissions will be on display for attendees to read. Khoros Roadmap Webinar Watch On Demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Chattermill

SEPTEMBER 4, 2018

Every day Butterfield and Slack customer success team read through heaps of emails and comments, forwarding product suggestions to the management team. “We NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

SmartKarrot

APRIL 22, 2022

The Chief Executive Officer or the CEO is the top C-suite executive who the board members choose to manage all the activities of the company. The CEO handles the company’s management in all corporate decisions and enterprise meetings. For a COO, he is answerable to the CEO and team managers. Who is the COO? Key Comparison Chart.

Policies 10

Policies Customer Centricity Comparison Roadmap 10

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. This understandable instinct translates into an uncompromising form of remote management.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Gainsight

NOVEMBER 15, 2023

And we’re realizing that CS is more than just Customer Success Managers (CSMs) battling churn. This redefinition has come with a fresh understanding—community isn’t just about metrics or member counts; it’s about driving tangible business value and enhancing the customer experience. It’s strategic. It’s proactive.

Self Service 52

Self Service Customer Success Roadmap B2C 52

BirdEye

OCTOBER 17, 2023

All of these elements collectively contribute to solid online reputation management. This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy.

Brands 57

Brands Social Media Multi-Channel Tools 57

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

NetBase

OCTOBER 7, 2019

Brand managers working in-house, sharing tactical information you can implement immediately. FleishmanHillard sharing four concrete ways to ditch vanity metrics in favor of more reliable, informative, and impactful measurements that will help drive strategic value to your organization. A Roadmap to Meaningful Content.

Analytics 8

Analytics ROI Brands Social Media 8

AWS Machine Learning

MAY 8, 2023

With Amazon SageMaker , you can manage the whole end-to-end machine learning (ML) lifecycle. It offers many native capabilities to help manage ML workflows aspects, such as experiment tracking, and model governance via the model registry.

Policies 71

Policies Resources Government Groups 71

NetBase

OCTOBER 22, 2018

All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. Manager, Marketing Strategy for IMAX shared the importance of storytelling in brand endeavors. The NetBase Roadmap – Skating to Where the Puck Is. Keynote Kickoff with Brian Solis.

Analytics 58

Analytics Social Media Roadmap Hotels 58

ChurnZero

SEPTEMBER 25, 2020

To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). When you look at your entire roadmap from ideation to go-to-market, there are opportunities to involve Customer Success in every single step. Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

MAY 18, 2023

The question now becomes, how can we make this journey seamless, efficient, effective, and personalized to every user, without increasing manual tasks for Customer Success Managers (CSMs)? Gainsight customers who are interested in learning more about our generative AI features and roadmap can register to be a part of our beta program here.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. I graduated wanting to go work as a Brand Manager for a big fortune 500 company. What metrics do you watch closely? When I was in University I would not even have been able to tell you what Customer Success was.

Customer Success 0

Customer Success Customers Metrics Sales 0

Kustomer

JANUARY 13, 2022

Today I’m excited to share one the most popular sessions from our recent Kustomer Now annual conference – putting the customer at the center of finserv universe. As financial management increasingly moves to this digital realm, clients, they have a lot of resources, options, and more freedom than probably ever before.

Self Service 97

Self Service Omni-Channel Customers Social Media 97