CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI. But it’s really important to go deep with these interviews.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Drive the renewal process by collaborating closely with team members managing renewals, including all backend service updates, and expansion opportunities.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. Paul’s Final Word of Advice: When asked for a final piece of advice for Customer Success leaders, he concluded, “Creating a direct line on your customers’ ROI is the first thing.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Influence long-term strategic direction and serve as a business partner.

Customer Success 10

Customer Success Roadmap ROI Customers 10

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early. Get more ROI out of your content.

Innovation 100

Innovation Marketing Social Media Healthcare 100

NetBase

OCTOBER 7, 2019

If you work in digital media, you have to get to one of these events. Methods for benchmarking and meaningfully communicating the ROI of online activities. We’ll preview both events below for you to decide which one to attend – or maybe you’ll come to both. We have two fantastic keynote speakers to kick off each event.

Analytics 8

Analytics ROI Brands Social Media 8

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Also, trade shows and conferences are good environments to interact with customers and ask for feedback. But that’s not enough.

Feedback 76

Feedback Social Media Effort Score Net Promoter Score 76

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. She speaks on CX at industry events and consults companies to support and educate them as they build or enhance their customer experience practices. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132