Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Here are 5 essential customer service sessions you won’t want to miss.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

CSM Practice

OCTOBER 10, 2018

All About the Customer Success Performance Indicator . This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Grow GB’s overall revenue and margin.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

Gainsight

FEBRUARY 16, 2021

To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. And there were so many memories along the way, many from our Pulse conference. We launched in 2013 with the premise of “software for Customer Success Managers.”

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

SmartKarrot

OCTOBER 10, 2022

Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. There are even more functions beyond those, but the point is: customer success is still being defined. Below is a preview of how the team at InVision defines customer success. Monday is that day for me.

Customer Success 48

Customer Success Management Roadmap Training 48

Gainsight

MARCH 25, 2021

In the B2B world, reducing churn, increased emphasis on NDR (net dollar retention), and doubling down on existing clients’ expansion opportunities have become critical, forcing increased Customer Success investment. . Customer Success and Product leaders should not miss this event!

B2C 52

B2C B2B Roadmap Conference 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Circular Edge

JUNE 17, 2020

I do hope you & yours are staying safe & healthy during this time and I look forward to connecting at a face-to-face event (perhaps InFocus, scheduled August 25-27 ) or another virtual conference. Sharing new CE digital resources including For the Love of (Robotic) Process Automation , Latest 9.2

Resources 52

Resources Case Study Study Conference 52

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Gainsight

APRIL 17, 2019

And leaders reimagined service and support in the era of customer success. But when I got even more excited was the first time I logged into our own instance of Gainsight PX that was set up to track our flagship customer success platform’s usage in our clients. While planning an event. world (Yahoo!

B2C 79

B2C Software Roadmap Meeting 79

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Gainsight

MAY 7, 2019

Learn more about this exciting event for product managers here. So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. Eyal is a frequent speaker at industry conferences and Fortune 500 companies.

Industry 49

Industry Conference Consulting Software 49

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. It’s strategic.

Self Service 52

Self Service Customer Success Roadmap B2C 52

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Sales 98

Sales Customer Success Conference Customers 98

ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. Go to customer onboarding and training sessions. Make Customer Success Feedback Measurable.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

SmartKarrot

APRIL 22, 2022

To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. appeared first on SmartKarrot l Comprehensive Customer Success. Who is the COO? The Chief Operating Officer or the COO is a C-suite executive who handles and heads the operational and administrative affairs of the company.

Policies 10

Policies Customer Centricity Comparison Roadmap 10

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Metrics Sales 0

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Develop an engagement plan.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community.

Entertainment 105

Entertainment Conference Innovation Fashion 105

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Your customers might feel a stronger bond with your brand, which could improve their loyalty. But that’s not enough.

Feedback 76

Feedback Social Media Effort Score Net Promoter Score 76

Gainsight

OCTOBER 6, 2022

That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. .

Strategy 52

Strategy Self Service Effort Score Roadmap 52