Uniphore
JANUARY 4, 2022
Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. Who should attend this virtual event and why?
CSM Magazine
FEBRUARY 29, 2024
The feature – which was the cover story in the UK-based publication’s weekend magazine edition – was focused on the latest Customer Satisfaction Index (UKCSI) from the Institute of Customer Service – which painted a bleak picture for UK businesses.
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Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.
ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.
Customer Bliss
MARCH 21, 2019
I encourage you to watch the full interview below, as Horst, who’s been deemed “corporate hotelier of the world“ by HOTELS Magazine, shares wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served. Schulze is a legendary leader and global titan of business.
CSM Magazine
FEBRUARY 16, 2016
According to a new report, the practice of Revenue Lifecycle Management—a prescriptive, systemic approach to maximizing revenue throughout the lifetime of the customer relationship—correlates directly with positive measures of corporate performance such as greater overall revenue growth, revenue expansion from existing customers and higher customer (..)
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