Remove legal terms-of-service
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35 Indicators that a Company Isn’t Customer-Centric

CX Accelerator

By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again.

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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. And so it’s the RFP, pack horse that it is, that enables companies to first discern whether potential vendors measure up. This is especially true for smaller, privately-owned companies.

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How to Succeed in Sales: Driving a Company Car and More

CSM Magazine

Sales jobs are also attractive because of the potential for lucrative income, in addition to perks like using a company car and credit card. We’ll also cover pitfalls to avoid like abusing a company credit card or failing to report a company car accident. But the term “listening” is so generic. Never take offense.

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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Net Promoter Score SM and Net Promoter System SM are service marks of Bain & Company, Inc., However, much of it was the easy stuff and hasn’t had the breakthrough effect they hoped to get.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? Understanding the impact of outsourcing is essential for your company’s success. Offshoring means moving specific tasks or services to another country to take advantage of cheaper labor and a larger pool of skilled workers.

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Unlocking Customer Satisfaction: The Role of Predictive Analytics in CX

InMoment XI

In an era where customer expectations continually morph, businesses must always be a step ahead to keep their clients thrilled and engaged. And the most effective tool brands can use to stay ahead of the curve? Predictive analytics. What is predictive analytics,” you may ask. What Is Predictive Analytics?

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