GetFeedback

APRIL 30, 2018

This is a guest post by Levi Olmstead, Community Manager for G2 Crowd. B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust.

B2B 170

B2B Brands B2C CRM 170

Gainsight

NOVEMBER 13, 2023

In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support mechanism primarily for B2C enterprises, it’s now recognized as a pivotal strategy for fostering lasting success in B2B businesses and beyond.

Engagement 52

Engagement B2C Roadmap B2B 52

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. At ChurnZero, we’re proud to create products that inspire such gracious feedback in our user community.

B2B 98

B2B Software Touchpoint Feedback 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Tips 98

Tips Gamification Feedback Customer Success 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer success.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Gainsight

OCTOBER 12, 2023

The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. The company’s Customer Success (CS) team has been leading the first wave of the Digital CS revolution. 42% increased their community engagement score after outreach.

Touchpoint 52

Touchpoint eBook Video B2B 52

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. One way to do this is by fostering a strong customer community in your enterprise. When you cultivate a customer community, you will create a network of loyal fans who may refer your company to their own business associates, friends, and family members.

Tips 133

Tips Social Media e-support Consulting 133

Totango

JANUARY 22, 2024

Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Most expect to see CS emerging as a growth engine.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Gainsight

NOVEMBER 1, 2022

In this new normal, success is all about the trifecta of efficient, durable growth anchored in customer lifetime value and profitability. Thankfully, with today’s sophisticated digital tools like AI and automation, it’s much easier now to scale your customer success and marketing efforts than it was during the last recession.

B2B 52

B2B B2C Software Customer Success 52

ChurnZero

OCTOBER 8, 2021

ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. We have been completely inspired by the way the B2B technology industry has moved forward with absolute grace. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

B2B 98

B2B Healthcare Touchpoint Technology 98

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. It’s an opportunity to distinguish yourself.

B2B 98

B2B Healthcare Touchpoint Customer Voice 98

Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) In alarming cases where net new sales are close to equal with churn risk, your B2B business is failing to recognize the necessity of a customer-first approach. then chances are that your sales team is chasing new business. their goals with you ).

B2B 105

B2B eBook Sales Analytics 105

Gainsight

JULY 25, 2023

Helping customers realize the value they are looking for (and this, Ovsyannikov says, requires effort from various teams, including customer success, customer experience, service management, support, documentation, and in some cases, engineering and product teams). Ensuring that all the features and benefits are used optimally.

B2C 52

B2C B2B Customer Journeys Customer Success 52

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. There’s no doubt that customer success (CS) has become existential to SaaS.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) In alarming cases where net new sales are close to equal with churn risk, your B2B business is failing to recognize the necessity of a customer-first approach. then chances are that your sales team is chasing new business. their goals with you ).

B2B 98

B2B eBook Sales Analytics 98

Team Support

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. Emily and her B2B customer support team use a B2B customer support software. And they can help the Customer Success managers be proactive in uncovering concerns and making sure the customer contacts are maximizing the benefits of the solution.

B2B 98

B2B Self Service e-support Knowledge Base 98

ChurnZero

APRIL 22, 2020

ChurnZero has been recognized as a leader among Customer Success software providers. out of 10 (highest in the Customer Success category) and over 89 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. With a trScore of 9.1

B2B 75

B2B Touchpoint Software Feedback 75

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry.

B2B 106

B2B CRM Software B2C 106

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies.

Self Service 52

Self Service How To Effort Score B2C 52

Gainsight

SEPTEMBER 13, 2022

One of my favorite TV shows ever is the 2000s comedy Community. The show features six-ish community college students who become unlikely friends. But I also adore the characters and the “community” they built. This is why community-led growth is one of the hottest durable growth strategies in SaaS today.

Self Service 52

Self Service Software Case Study Customer Success 52

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. There’s people like me.

Self Service 52

Self Service Customer Success Roadmap B2C 52

Totango

AUGUST 11, 2022

Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy. Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy. Learn How to Build Client Relationships Digitally: 14 Proven Tactics.

Tips 105

Tips How To Customer Journeys Net Promoter Score 105

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) That's where online communities have changed the game.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. 7 Best B2B Customer Experience Trends Here are the 7 trends that you can use to enhance customer satisfaction and deliver the best customer experience. Now, let’s move on to the next B2B customer experience trend.

B2B 52

B2B Trends Self Service Customer Experience 52

Totango

MAY 10, 2022

We’ll follow up by honing in on how to optimize your customer engagement strategy by using KPI tracking and customer success software to maximize your results. In the context of B2B SaaS products geared toward enterprise users, the customer engagement strategy seeks to promote adoption by product users, executives, and stakeholders.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

CustomerSuccessBox

APRIL 26, 2022

Within the first week, a majority of B2B SaaS companies lose 75% of their new consumers ! So, if you’re a B2B SaaS firm, you might want to consider using customer onboarding software to mitigate these problems. Choosing a new customer onboarding software can be a lengthy and complicated process for some customer success teams.

Software 52

Software B2B Customer Retention Analytics 52

inSided

SEPTEMBER 22, 2022

So with all that happening around us, why do we still see companies and their Customer Success teams still invest in Community projects? Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Resources become scarce, increasing the need to scale the ones you have.

Company 59

Company Self Service Software Resources 59

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

Customer Success 52

Customer Success Self Service Conference Resources 52

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Sales: Customer Success.

Course 98

Course Customer Journeys Customer Success Consulting 98

Gainsight

NOVEMBER 23, 2022

If that isn’t a testament to the great Community at Pulse Europe, I don’t know what is. Nearly every conversation with CS and community practitioners started with: “how can I make Community a core part of our digital-led CS strategy?” Customers felt a community hub is the solution in tough times. The ultimate goal?

Self Service 52

Self Service Conference Course B2C 52

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to Jason Lemkin, “Customer success is where 90% of the revenue is”. Empowering customers to drive their own success. .

Customer Success 96

Customer Success B2C Customer Journeys B2B 96

Team Support

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Related: The B2B Customer-Centricity Crash Course Top Four Digital Channels, Ranked by Popularity In today’s digital world, businesses need to make it easy for customers to access support through multiple channels.

Omni-Channel 40

Omni-Channel Customer Service How To eBook 40

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows.

Training 52

Training Course Consulting Software 52

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Community as an advocacy strategy. B2B buyers increasingly base their purchase decision on peer recommendations. This means face-to-face too, where possible.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

ChurnZero

AUGUST 25, 2020

Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. . What makes the BIG RYG Customer Success Conference so special is our incredible lineup of speakers and entrepreneurs.

Chief Customer Officer 69

Chief Customer Officer e-support Conference B2B 69