Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. sales, marketing, and hugging teams ). As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

Roadmap 58

Roadmap Exercises Sales Marketing 58

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Refining post-sale strategies to better understand and meet the needs of customers.

Report 92

Report Trends Customer Success Self Service 92

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Customers Survey 52

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Data 52

Data Roadmap CRM Technology 52

West Monroe

JANUARY 16, 2024

An in-depth understanding of the companies’ technology capabilities ensures sellers can control the narrative of their exit on this key topic and remediate concerns prior to the sale process. Faster buyer processes are enabled with the use of sell-side report. Conclusion The challenges of diligence are diverse.

Strategy 52

Strategy Roadmap Resources Report 52

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. The customer focus is driving a shift in the old pre-sale vs post-sale mindset. has a roadmap, a backlog, iterations, and new releases.In Deliver Value First.

Customer Success 83

Customer Success Customer Journeys Roadmap Sales 83

Kerry Bodine

APRIL 17, 2018

Customer recruiting always presents logistical challenges, but we’ve never failed to find customers who are enthusiastic about attending. “If Your customers don’t differentiate between the parts of their experience that are controlled by your sales team vs. those owned by operations—and they shouldn’t have to.

How To 120

How To Roadmap Exercises Tips 120

Thematic

DECEMBER 28, 2022

You can combine your feedback comments with operational and transactional data, like sales figures, regions, customer demographics, or performance statistics. Inform product roadmaps with customer-led data Text analytics software is awesome when it comes to analyzing subjective feedback like product reviews.

Analytics 71

Analytics Software Feedback Management 71

Thematic

APRIL 13, 2023

Atlassian relies on user word of mouth and viral products, instead of traditional enterprise sales, and we have a close relationship with our community of users. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Why Thematic?

Feedback 71

Feedback Roadmap Analysis Data 71

NobelBiz

DECEMBER 11, 2023

Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations. Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. IVRs are the initial point of interaction, presenting options to the caller for a personalized experience.

Call Flow 105

Call Flow Customer Experience Contact Center Call Center 105

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. This is similar to the “living journey maps” concept that was present in our initial release. Measure business impact.”. Scott Draeger.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

GetFeedback

JULY 29, 2019

There are three components of a good feedback action plan: Repeatability, traceability, and communication. Instead, use existing processes such as product standups, defect tracking, roadmap planning, or market assessment meetings to notify stakeholders about relevant feedback. Communication. Repeatability.

Survey 150

Survey Feedback How To Net Promoter Score 150

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Communication Roadmap Competitive Advantage 16

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

FEBRUARY 29, 2024

From there, start to trickle that in across your company communication, and take a little bit more action. 2: How are people using AI to streamline communication, or gather results from various metrics? Burnout may be present, depending on the team structure. Remember that culture and alignment are living, breathing things.

Customer Success 52

Customer Success How To Culture Leadership 52

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. Efficient Communication Have you ever tried explaining a complex report using just words? Visuals make communication efficient, serving as a common language for teams. Universal Understanding Words may differ, but visuals are a universal communicator.

Data 52

Data Comparison Trends Analysis 52

Gainsight

JULY 15, 2022

As the era of “cheap money” comes to a close, many SaaS leaders are acting swiftly and decisively as they plan for accompanying declines in new-customer sales. In the world of B2B SaaS, when the going gets tough (anemic sales), the tough get going by accelerating their adoption of Customer Success (CS). Start With the Essentials.

Effort Score 59

Effort Score Metrics B2B Customer Success 59

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Tools 52

Tools Roadmap Social Media CRM 52

Totango

AUGUST 29, 2019

While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. . Unify Communication Channels. Be Proactive.

Customer Retention 87

Customer Retention Strategy Customer Journeys Customer Centricity 87

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. to present to their leadership team. Hello Atlas members! Available On-demand.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

C3Centricity

NOVEMBER 4, 2019

They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. This can be at the beginning and end of presentations, in your office reception, in the lifts or anywhere many employees spend time. They continued with the same processes and mind-sets.

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149

Magellan Solutions

OCTOBER 23, 2023

68% of marketers say outbound marketing generates the highest-quality leads for their sales force. We’ll explore the secrets of inbound and outbound telemarketing, the engines of customer engagement and sales conversion. This section provides a roadmap to successful inbound telemarketing. Look at this example.

Customer Centricity 52

Customer Centricity Effort Score Customer Satisfaction Loyalty 52

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Lead Cross-Functional Team.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

Gainsight

JULY 5, 2022

Excellent communication and listening skills. Understands the rhythms of the sales cycle and customer journey to help with forecasting, especially around existing business. These tasks are impossible without communication skills that can traverse subject matter, message, and audience.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

ChurnZero

JUNE 15, 2023

Companies can use this insight to improve product offerings and make more informed decisions about product development, sales, and marketing strategies. It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Spotting usage trends within accounts.

Data 96

Data How To Meeting Customer Success 96

SurveySparrow

SEPTEMBER 29, 2023

Take a company with many departments like sales, customer service, marketing, and product development. This team should represent different aspects of your business, including marketing, sales, customer support, and product development. Use Varied Presentation: Prevent boredom by mixing things up.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

Thematic

JULY 11, 2022

Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Analysis 77

Analysis Roadmap Banking NPS 77

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Totango

DECEMBER 3, 2020

Good CS teams capitalize on the opportunities made by healthy accounts, while addressing the issues present in struggling ones. Through this increased communication, you can establish customer needs early on, develop or modify action plans over time, and facilitate cross-department collaborations. . Scale Customer Engagement .

Report 64

Report Customer Success Net Promoter Score Roadmap 64

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. the folks they've endeared themselves to since the start of the sales pursuit. "We We love these guys!". This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Feedback 96

TechSee

AUGUST 31, 2022

Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. A customer on a laptop may not want to leave the session to sign paperwork in their email inbox, or be technically savvy enough to run a speed test or resolve their technical issues based on video communications alone.

Engagement 109

Engagement Self Service Video Culture 109

Amity

OCTOBER 7, 2016

Here are some ways your team can become strong advocates for your customers: Encourage cross-functional communication. Encourage everyone on the team to have open calendars, making customer and sales calls easy to join. Product calls: Sitting in on meetings with our product team provides a better understanding of your product roadmap.

How To 99

How To Roadmap ROI Meeting 99

CSM Magazine

APRIL 13, 2021

A database in which the information regarding customers like contact information, records of customer interaction, and transactions data are stored to help the sales and marketing team of the company to acquire as well as retain more customers. Advantages of CRM Software for Better Customer Service and sales.

CRM 52

CRM Software Customer Service Customer Relationship Management 52

C3Centricity

JANUARY 13, 2021

The post covers all aspects of image, including a brand’s personality that is portrayed in its communications. Yes, if it is the traditional market research department that merely provides simply analysed data from repetitive surveys shared in boring presentations. Do you know how your brand is seen by category users?

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177