Currency Alliance

NOVEMBER 22, 2016

But getting real value from loyalty programs has become harder and harder. In part this is because the biggest travel loyalty programs are getting watered down and due to the tremendous proliferation of other incompatible loyalty programs. The typical consumer is now a member of lots of programs.

Loyalty Programs 40

Loyalty Programs Loyalty Social Media Consumers 40

Interactions

AUGUST 7, 2019

As traveling becomes more mainstream, these amenities may seem like a distant dream. But as we look at the customer experience as a whole in the travel industry, big improvements can be made to make customers feel more valued, respected, and happy. What do you think of when you think of first class? A glass of champagne?

Travel 54

Travel Hospitality Wait Times Airlines 54

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. Power Pre-flight Communications With Real-Time Interaction Management.

Travel 40

Travel Hospitality Customer Journeys Examples 40

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Facilitate Communication: Make it easy for customers to express their needs and feedback. Clear Communication: Emails and messages should be straightforward. Now, you might be wondering why this matters.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Optimove

APRIL 2, 2020

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times? To do so, communications must adjust. Other things became more critical.

Communication 52

Communication Entertainment Sports Ecommerce 52

ShepHyken

JUNE 6, 2022

Travelers Today) Customer service should be an integral part of any brand’s strategy. That’s why this article in Travelers Today caught my eye. The strategy I’ve been sharing with my clients is to proactively communicate problems, have 100% transparency (hide nothing), and provide plenty of information and updates.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Currency Alliance

JUNE 1, 2020

Of course, after decades of increasingly easy and affordable travel, no consumer’s ambitions will stop with an ice-cream cone. Loyalty marketing is a mix of science and art, but in its most basic form, loyalty programs are a value exchange. to keep entertained and occupied.”[ii].

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Examples 11

Blake Morgan

JUNE 7, 2023

Traveling can be stressful, but it doesn’t have to be if airlines prioritize customer experience. That means offering more contactless check-in and bag check options, communicating across multiple channels based on each passenger’s preference (text, email, or app), and knowing what matters to customers.

Airlines 59

Airlines Customer Experience Data Effort Score 59

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Of course, the Awards entrants are only a tiny sample from industries that have hundreds or even thousands or loyalty programs. Hybrid points programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

Currency Alliance

MARCH 24, 2020

Currency Alliance is offering fee-free exchanges of loyalty currencies, between travel and non-travel brands, for the next six months. Travel brands are suffering from Covid-19 more than most, with the grounding of aircraft, and very low occupancy for those hotels which have not yet closed. Implementation details.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

CSM Magazine

OCTOBER 4, 2023

Gathering input from members of the airline’s rewards programmes, as well as competitors’ programmes, allowed the airline to understand where it could adjust language or visual components to more effectively communicate how the scheme worked. To begin with, when do you offer customers the opportunity to join your rewards program?

Loyalty 59

Loyalty How To Banking Airlines 59

Kitewheel

FEBRUARY 11, 2020

There are two core ways that theme parks have gotten smarter about queue management that the travel industry can learn from. This tip is one that some travel brands have already implemented. Include one or two skip-the-queue passes when new customers sign up for your loyalty program and download your app.

Airlines 52

Airlines Industry Loyalty Programs Travel 52

ShepHyken

OCTOBER 11, 2021

The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? And, it’s not about being “over-the-top,” but simply doing what customers expect.

Customer Service 71

Customer Service Hospitality Rewards Programs Self Service 71

Experience Investigators by 360Connext

JULY 13, 2015

We put the many prospects in the top, they travel willingly and orderly through the funnel, and POP! But customer experience travels on, past the prospecting and sales phase and well into the relationship with the customer. How often do you reach out with relevant, personalized communications? That’s a huge opportunity.

Customer Journeys 110

Customer Journeys Social Media Travel Loyalty Programs 110

Experience Investigators by 360Connext

MARCH 24, 2020

Your front-line employees need a way to communicate with leadership. Put your loyalty program on overdrive by extending point expiration or rewarding engagement with your brand right now. Let them know that you won’t be punishing those customers who can’t travel or shop in-store right now.

Net Promoter Score 110

Net Promoter Score Customer Journeys Loyalty Programs Leadership 110

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

ShepHyken

FEBRUARY 26, 2018

tnooz) After the debacles that occurred within domestic air travel in 2017, it’s clear airlines need to look carefully at their customer service tactics. My Comment: Here’s an interesting take on loyalty programs. In other words, maybe the member of the loyalty program would still be loyal without the program.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

CSM Magazine

FEBRUARY 25, 2021

Most millennials would scoff at the idea of travelling to a high street betting office, filling out a paper betting slip and waiting in a queue to place a bet on their favorite sport with paper money. Communication is Key. Communication is a two-way street that requires listening to messages as much as you deliver them.

Sports 52

Sports Customer Service Loyalty Programs Tips 52

Currency Alliance

DECEMBER 13, 2017

However, what isn’t being discussed so much is what GDPR means for customer loyalty. And a customer signing up to a loyalty program is one of the most common ways for them to hand over their data to the merchant. But is GDPR all bad news for merchants and travel suppliers? Brands are right to be a bit worried.

Loyalty 40

Loyalty Loyalty Programs Travel Customers 40

SurveySensum

JANUARY 18, 2024

Let’s get started: 7 Powerful Ways to Boost Your Marketing (and Customer Experience) with SMS Automation The following strategies will help you with personalized marketing to seamless customer communication. Automation can also minimize friction and ensure proactive communication. “For Safe travels!”

Marketing 52

Marketing Fashion Customer Journeys Return on Investment 52

SurveySensum

JANUARY 26, 2024

Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape. So, ensure that your pricing is competitive within your industry and communicate the unique value propositions and benefits of your product or service. Customers often appreciate transparent pricing.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Currency Alliance

JUNE 11, 2017

Loyalty program announcements so far this year indicate a major sea change. To get customers re-engaged, brands are making it easier to participate in their loyalty programs and are offering enhanced ways to redeem – so customers can make use of even small amounts of points/miles.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

Magellan Solutions

MAY 10, 2021

Booking travel arrangements for weekend trips or vacations. Blog posts could serve as a star for communications between you and your audience. Below are some of the customer service we offer: Loyalty programs. We assure you that our employees finish tasks on time, communicate, and go above and beyond for your clients.

Social Media 52

Social Media Advertising Loyalty Programs Travel 52

Beyond Philosophy

FEBRUARY 27, 2017

And frequent travelers will be able to put their elite membership status on hold rather than lose it when they take a break from travel. Frequent travelers told us they want more flexibility while less frequent travelers want to be able to use their Points in more ways and more quickly.”.

Rewards Programs 60

Rewards Programs Hotels Travel Chief Customer Officer 60

Magellan Solutions

FEBRUARY 11, 2021

Booking travel arrangements for weekend trips or vacations. Blog posts could serve as a star for communications between you and your audience. Below are some of the customer service we offer: Loyalty programs. Best virtual assistant services to outsource. Personal Tasks. Helping you make purchases. Content Creation.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

Currency Alliance

OCTOBER 11, 2018

Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Magellan Solutions

FEBRUARY 9, 2021

Live chat allows customers to communicate with customer service representatives in real-time. Magellan Solutions offer a wide range of customer service support: Loyalty programs. They solve problems and make decisions. In addition, they function as part sales, part tech support, and part customer success. Invoice inquiries.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

ClearAction

DECEMBER 11, 2016

2 Companies that foster communication or central supervision among managers of different types of customer experience (CX) endeavors demonstrate better results than other companies. Anyone communicating with customers. Setup and foster communication channels for them to keep one another informed.

Customer Experience 48

Customer Experience Net Promoter Score How To Effort Score 48

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Survey Tools Customer Experience 52

Currency Alliance

APRIL 23, 2019

Chuck Ehredt sat down with Steve Hoban, who recently returned to the UK after spending 11 years working for Pick n Pay in South Africa, to discuss brand collaboration in loyalty schemes. In such a context, the extra value that a loyalty program can deliver to customers was probably meaningful to many people.

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. Development managers should be able to communicate effectively with customers of all backgrounds and educational levels.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

CustomerSuccessBox

FEBRUARY 23, 2022

Rule#2: Loyalty programs. This can be e.g. high shipping costs or improperly designed customer travel where navigation is difficult. In the content you create, you need to communicate that you are solving your problem. Based on several feedbacks, you can also change them, improve what you need.

Advertising 52

Advertising Multi-Channel Social Media Customer Retention 52

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. As the saying goes, ‘garbage in, garbage out’.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52