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How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device.

Travel 294
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Journey to Excellence: Elevating Online Travel Customer Experience

Helpware

Changes in human psychology, specifically communication through messengers and online platforms, including the transition to complete digitization in various fields have significantly transformed the online travel customer experience (CX).

Travel 83
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Jayride Review the Evolving Landscape of Travel: The Customer Experience

CSM Magazine

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52
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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them.

Hotels 260
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Travel sites go head to head: Expedia vs Booking.com

Thematic

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. out of 5 stars, and Expedia 2.6 out of 5 stars.

Travel 62
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Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face?

Travel 115
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Travel & Ticketing Companies: Here’s How to Communicate with Your Customers During COVID-19

Optimove

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. This shift in communication is especially necessary in an industry that has been so dramatically affected by the crisis. Travel & Tourism. Travel Insurance.

Travel 52