Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Strategy Chatbots Customer Journeys 118

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Resources 111

Resources Customer Success eBook Multi-Channel 111

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 63

Communication Multi-Channel Culture Social Media 63

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. In-App Engagements and Product Communications. We have more information in our Resource Library. The post The Ultimate List of Product Experience Resources for 2023 appeared first on Gainsight Software.

Resources 52

Resources Roadmap eBook Analytics 52

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. If you want to attract more customers, you also need to have the resources to sustain the growth.

Measurement 52

Measurement Customers Tips Communication 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. In-App Engagements and Product Communications. We have more information in our resource section on our website at Gainsight.com. How To Measure Product Adoption Using Product Analytics.

Resources 52

Resources Handbook eBook Government 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Resources 52

Resources eBook Analytics Customer Success 52

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

InMoment XI

MAY 23, 2023

The Board Directors have shown their support and CwC manifests in many different forms from a regular podcast to learning and development resources, an audio library of customer calls and customer feedback videos. This event really brought it home how everyone at Aegon has a unifying purpose, to connect with customers.

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

CSM Magazine

OCTOBER 8, 2021

A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively. Recruiting and Hiring. Compensation and Benefits.

Resources 52

Resources Management Policies Culture 52

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 58

Communication Chatbots Conference Customers 58

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Hotels 88

Hotels Connections Travel Engagement 88

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Team Support

JUNE 1, 2020

In this blog series we’ll walk you through what to expect after the onboarding process as well as all of the resources available to you and your support team. The key to ensuring your success is for us to be proactive, keep the lines of communication open, and make the most efficient use of your time. This is not a one-off event.

Resources 64

Resources B2B Knowledge Base Tips 64

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. When there are no Bundesliga matches, there is no cost for idle resources.

Sports 78

Sports Telecommunications Data Consumers 78

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 15, 2023

However, instead of working to improve their methods of communication, many modern call centers instead prioritize flashy but ultimately fruitless strategies for communication channel expansion. A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center.

Call Center 52

Call Center Communication How To Omni-Channel 52

West Monroe

JANUARY 21, 2024

Natural disasters aren’t going away—and current climate trends support an intensification of extreme weather events in both frequency and impact across the geographical landscape. Over the past five years, the U.S. has experienced an average of $18 billion in climate disasters per year.

Government 52

Government Resources Analysis Tools 52

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Get the timing right Balance proactive communication with patience.

Examples 110

Examples Communication Feedback Meeting 110

Education Services Group

JUNE 4, 2019

That’s why customer communication is so important. So who’s in charge of communicating with customers, marketing or Customer Success? Create Events Where Prospects and Customers Can Mingle. Instead, put the focus on pure content, value, and communication. The post Who Owns Your Customer Communication?

Communication 53

Communication Customer Success Marketing Case Study 53

ProProfs Chat

MARCH 15, 2018

By simply listening and trying to figure out solutions , you allow communication to happen and it further primes customer loyalty which then causes referrals to occur. Don’t Forget These 3 Customer Communication Basics Listen actively – You’re not talking to a brick wall, and neither are they. Be careful though.

Communication 100

Communication Social Media Customers Infographics 100

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

How To 378

How To Customer Journeys Culture Training 378

BlueOcean

OCTOBER 4, 2022

That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas. For many, this looks like strengthening your internal communication. The key strategy for 2023 includes shortening the communication distance between the C-Suite and the frontline so every employee is on the same page.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list.

Resources 80

Resources Management Conference Groups 80

Uniphore

NOVEMBER 11, 2021

Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources. You can unsubscribe anytime.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Avaya

AUGUST 25, 2017

As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.

Communication 64

Communication System Analysis Software 64

CSM Magazine

MAY 10, 2024

Tailor your communications, offers, and services based on customer data to make them feel truly valued. Transparent Communication Be upfront about what customers can expect from your service, including any potential challenges they may encounter. Personalization In today’s market, personalization is key.

How To 52

How To Social Media Analytics Touchpoint 52

Experience Investigators by 360Connext

JULY 11, 2023

There needs to be a focus on intentional strategy, clear goals, effective communication, employee empowerment, and a commitment to continuous improvement. Clear Communication Effective communication is crucial for proactive customer experience leadership. “We’re going to be customer-centric !”

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Calabrio

APRIL 23, 2020

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Leadership 173

Leadership Guidelines Travel Resources 173

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Social Media Government 98

BirdEye

NOVEMBER 16, 2023

Facilitate speed networking events 18. Curate sustainable office space design events 25. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you. Promote virtual events through social media, email newsletters, and local community platforms.

Chatbots 110

Chatbots Social Media Consulting Financial 110

Calabrio

JULY 28, 2020

Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning. Julie is a Lead Business Analyst on the PHI Resource Management team where she leads and supports the Resource Management team in their daily operations. Congrats to Christine, Sharon and Julie!

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

Avaya

AUGUST 25, 2017

Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Pre-Event Checklist.

Communication 53

Communication System Analysis Software 53