Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Invitations to events. Email: Hi, [Customer Name].

Customer Success 110

Customer Success Feedback Meeting Knowledge Base 110

Totango

JULY 5, 2022

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. Let’s take a look at four key actions to take right now that will not only help you prove your worth to your customers but will allow you to see instant results. . Dive into Customer Health.

Customer Success 98

Customer Success Net Promoter Score Effort Score How To 98

Totango

JUNE 15, 2022

Maintaining strong customer relationships is key to the long-term success of both your customers and your organization, which is why it is vitally important to proactively deliver value through customer success best practices during both good and bad economic times, such as: . Let us help you.

Customer Success 102

Customer Success Customer relationships Exercises Communication 102

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives.

Engagement 105

Engagement Strategy Customer Success Sales 105

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Subscription or license renewal.

Customer Success 106

Customer Success Management Net Promoter Score Effort Score 106

ChurnZero

MAY 26, 2021

Slack has transformed business communication. When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well. There are a number of Slack communities that have been created specifically for Customer Success professionals.

Customer Success 86

Customer Success Leadership Resources Communication 86

ChurnZero

APRIL 22, 2022

Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements. Be at your customer’s side with In-App Communications. It felt good, right?

Customer Success 98

Customer Success Knowledge Base Multi-Channel Touchpoint 98

Education Services Group

JUNE 4, 2019

That’s why customer communication is so important. You need to keep in touch with your customers, making sure that they’re satisfied with their experience and that they’re getting everything they need out of your product. So who’s in charge of communicating with customers, marketing or Customer Success?

Communication 53

Communication Customer Success Marketing Case Study 53

ChurnZero

MARCH 28, 2023

As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention. One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is not the same thing as customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Totango

FEBRUARY 11, 2020

This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. Breaking down the customer journey into modular stages sta helps to operationalize customer success strategies. The customer journey can be divided into four main stages.

Customer Success 117

Customer Success How To Metrics Customer Journeys 117

Totango

AUGUST 21, 2020

As competitors become more customer-savvy and customers continue to raise the bar of their expectations, keeping customers happy is no longer the icing on the cake—it is now a main and necessary ingredient for business success, and it comes about primarily through the creation of customer value. CS Defined.

Customer Success 78

Customer Success Case Study Self Service Customer Centricity 78

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. No need to waste time on pleasantries, generic statements, or blunt catch-all mailouts; when you speak to your customers you should have something valuable to say.

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Hotels 88

Hotels Connections Travel Engagement 88

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout.

Customer Success 103

Customer Success Sports Resources Policies 103

Totango

SEPTEMBER 22, 2020

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Proactively Provide Value.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Software 87

Software Customer Success NPS Net Promoter Score 87

Education Services Group

SEPTEMBER 12, 2022

In Customer Success, there are a million things to keep track of, from staying on top of our daily tasks to preparing EBRs and collecting NPS scores, the list goes on and on. At ESG, we utilize a six-step approach that you can easily apply in your Customer Success organization and initiatives: .

Customer Success 52

Customer Success Strategy Analysis Resources 52

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. How Do You Optimize Stakeholder Engagement? A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Personalize automated communication.

Engagement 85

Engagement Strategy Management Net Promoter Score 85

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. What Is Customer Engagement? Types of Customer Engagement Models.

Customer Engagement 71

Customer Engagement Engagement How To Resources 71

Gainsight

JUNE 2, 2022

All of this falls under the umbrella of scaling customer success. Managing the relationship between your customers and the solutions you provide them is a huge part of achieving monumental revenue and retention goals. Paint them the story of competitors outperforming them in various KPIs in the event no action is taken. .

Customer Success 52

Customer Success Resources Customers Sales 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

ChurnZero

JUNE 16, 2020

That’s what led them to bring that value online with their SaaStock Remote event last week. ChurnZero was thrilled to be able to sponsor the event as well as sit in on the sessions ourselves, which might not have been as possible if we were sponsoring and exhibiting at the event in person. Walk In Your Customers Shoes.

Customer Success 92

Customer Success Customer Retention Customer Centricity Tips 92

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It reflects the current customer-centered economy that has encouraged customer fluidity and placed greater emphasis on the customer experience.

Customer Success 86

Customer Success ROI Lifetime Customer Customers 86

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. Your existing communication cadence is not direct or frequent enough. Any and all engagement playbooks need to be re-tuned. Any and all engagement playbooks need to be re-tuned.

System 62

System Customer Success Customer Journeys Communication 62

ChurnZero

APRIL 22, 2022

Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements. Be at your customer’s side with in-app communications. It felt good, right?

Customer Success 52

Customer Success Knowledge Base Multi-Channel Touchpoint 52

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. Why Should Customer Success Be Obsessed with Data?

Customer Success 52

Customer Success Data Engagement Effort Score 52

Help Scout

MAY 20, 2021

So how can marketing teams create content and messaging to improve customer success and drive retention? In this post, we’re sharing some great examples of customer success marketing — marketing activities and features specifically designed to help existing customers be successful with your product.

Examples 77

Examples Customer Success Marketing Case Study 77

Totango

AUGUST 14, 2020

In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. Creating Better Customers, by Definition.

Customer Success 76

Customer Success Customer Journeys Customers Case Study 76

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. In the session she talked about how to proactively manage B2B customers through onboarding, adoption, advocacy and renewal.

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

CustomerSuccessBox

APRIL 18, 2022

While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important?

Customer Success 52

Customer Success Customer Journeys Roadmap Customers 52

Totango

DECEMBER 17, 2019

Keeping track of all of these engagements can be daunting, but effective communication and making customer information transparent and accessible throughout the company ensures an excellent experience. How to Develop a Customer Success Workflow . How to Develop a Customer Success Workflow .

Customer Success 62

Customer Success Effort Score Guidelines Voice of Customer 62

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different?

Customer Success 71

Customer Success Management Net Promoter Score Effort Score 71

Totango

SEPTEMBER 25, 2020

In today’s digital landscape, the constant evolution of technology continually changes the way we communicate and do business with each other. This especially extends to the world of customer success and retention. How are today’s CS platforms providing this customer success at scale? Automated Communication.

Customer Success 57

Customer Success NPS Hospitality Resources 57

CustomerSuccessBox

JUNE 13, 2022

It also gives businesses the data to optimize client communications through segmentation methods and campaign planning. All of this contributes to bettering customer journeys and propelling the company’s future growth. Customer success and the role of Customer Intelligence. Segmentation of Customers.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

CustomerSuccessBox

MARCH 10, 2022

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Milestones.

Customer Success 52

Customer Success Poor Customer Service Resources Customers 52

Education Services Group

JULY 11, 2022

Let’s say you’re reading an article about Customer Success. In Customer Success, we do use a lot of three-letter acronyms , and they can get pretty confusing. The CS industry (we know CS is Customer Success already, yes?) Catchy tune aside, the letter P shows up in a lot of Customer Success lingo.

Customer Success 52

Customer Success Tools Policies Customers 52