SurveySparrow

AUGUST 11, 2020

Companies all across the globe hosted approximately 627,033 events in 2019. Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. However, until recently, after the coronavirus pandemic, the webinar has become a go-to tool for everyone.

How To 52

How To Conference Social Media Video 52

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 57

Communication Chatbots Conference Customers 57

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . In a matter of days, we set up webinars on? More than ever we need to operate as a truly connected, global company.

e-support 264

e-support Culture Innovation Employee Engagement 264

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Uniphore

JANUARY 4, 2022

See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. Who should attend this virtual event and why? Conversational AI Platform. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Action: Building meaningful connections with your digital audience to drive positive outcomes.

CRM 52

CRM Customer Retention Engagement Strategy 52

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. This section is dedicated to offering you the top strategies for your business to better connect with your audience. But deciding what to post and which popular Instagram story idea to choose can be challenging.

Social Media 107

Social Media Video Guidelines Feedback 107

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

BirdEye

NOVEMBER 16, 2023

Host commercial property investment webinars 6. Facilitate speed networking events 18. Curate sustainable office space design events 25. Host commercial property investment webinars Real estate businesses can use this strategy to establish expertise, build credibility, and attract serious investors.

Chatbots 109

Chatbots Social Media Consulting Financial 109

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

Avaya

NOVEMBER 8, 2016

A sales webinar to several hundred participants where we shared a presentation and responded to questions via integrated chat. All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The post Younified Communications—it Really is All About YOU!

Communication 70

Communication Video Meeting Engagement 70

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? How to leverage hashtags for event marketing? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70

Oracle

JUNE 23, 2020

How do you continue networking when in-person events have been rescheduled for the foreseeable future? While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events.

Tips 94

Tips Social Media How To Connections 94

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 110

Customer Care Social Media Marketing Conference 110

Gainsight

DECEMBER 14, 2023

With Digital CS, teams can leverage data and one-to-many communications channels to ensure successful customer experiences and outcomes at scale. So how exactly can you use these digital outreach strategies to effectively communicate with customers in a way that drives both engagement and success? Enter Digital Customer Success (CS).

Engagement 52

Engagement Self Service Connections CRM 52

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

CSM Magazine

MAY 10, 2024

Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service. Tailor your communications, offers, and services based on customer data to make them feel truly valued.

How To 52

How To Social Media Analytics Touchpoint 52

BirdEye

NOVEMBER 30, 2023

Billboards TV and radio spots Direct mail campaigns Sponsoring local events The advantage of traditional marketing is that it can help build broad awareness through channels many people still use. This allows for more personalized and effective communication. Be responsive to comments, messages, and engagement from the community.

Marketing 109

Marketing Social Media How To Advertising 109

Lithium

FEBRUARY 7, 2023

Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.” This can be useful if you want to build up a bank of approved content for later use or when you want to prepare messages for crisis communication.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

ECXO

FEBRUARY 14, 2022

An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation. Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization. Ricardo Saltz Gulko.

Culture 98

Culture Case Study Employee Experience Innovation 98

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Gainsight

MARCH 14, 2023

Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight. We’ve experienced firsthand how our community is both a rich resource and a platform for us to communicate, recognize accomplishments, and bring like-minded people together.

e-support 52

e-support Resources Training Conference 52

Lithium

DECEMBER 21, 2020

We are happy to report Khoros has not slowed down and we are still here to keep you moving forward and all ways connected. JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. Show us how you plan to use group hubs in your community by commenting below! Atlas Blogs.

Contact Center 52

Contact Center Tips Groups Analytics 52

Lithium

OCTOBER 14, 2021

Build AI-powered chatbots more painlessly than ever, connect with your peers at the drop of a link, create simple and secure interactions, and ultimately build trust with your customers and prospects. Zoom integration in Community events. Community Events on the Khoros platform just hit a new level. Secure forms.

Innovation 52

Innovation Engagement Self Service Chatbots 52

BirdEye

NOVEMBER 7, 2023

It is effective communication. Car sales emails are a crucial part of that effective communication strategy. 31 brilliant car sales email template examples you can use The way you communicate with potential buyers makes the entire difference. Do you know what’s the one thing that is crucial in getting more sales?

Sales 113

Sales Automotive Tips Advertising 113

Lithium

APRIL 15, 2020

We are happy to report Khoros has not slowed down and we are still here to keep you moving forward and all ways connected. JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. Show us how you plan to use group hubs in your community by commenting below! Atlas Blogs.

Contact Center 52

Contact Center Tips Groups Analytics 52

BirdEye

OCTOBER 15, 2021

In fact, 9 out of 10 consumers would like to communicate with businesses through text messaging. . 68% of customers indicated that, if they can choose where to make a purchase, they are more likely to go with the business that offers convenient communications. Send event invitations and simplify the RSVP process.

Customer Retention 98

Customer Retention Loyalty Communication Customers 98

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. These marketing communication channels are pivotal in reaching your target audience. SEO lets you tap into organic traffic, connect with prospective customers, and build a solid online presence.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

GetFeedback

JULY 19, 2019

Communicate how you will measure success. Your customers are talking about you on social media, in user groups, and at events. Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. About: Social networking sites are designed to connect people in a shared online space. Tease sneak peaks to new products and events. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. How to use social analytics to capture community-stresses and shift communication strategy in the middle of crisis.

Consumers 64

Consumers Marketing Social Media Analytics 64

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57