Cyara

JUNE 22, 2023

Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.

Contact Center 127

Contact Center Measurement Customer Journeys Customer Experience 127

SAP Customer Experience

OCTOBER 5, 2023

Our unwavering dedication remains to deliver SAP Commerce Cloud as a cutting-edge composable commerce platform in the cloud. As you may have heard, SAP was once again named a Leader in the Gartner® Magic Quadrant™ for Digital Commerce. Continuing on the Intelligent CX themes we introduced in Q2 2023, we.

B2C 86

B2C B2B Customer Experience Customers 86

Forrester's Customer Insights

APRIL 17, 2024

Your cloud usage continues to grow. Your cloud governance must match this new reality. The types of workloads you’re migrating are trending increasingly mission-critical.

Government 35

Government Strategy Trends Industry 35

SAP Customer Experience

AUGUST 1, 2023

Overview Deliver incremental values and respond to changes with SAP Commerce Cloud Project Framework Most SAP Commerce Cloud solutions share similarities in their base processes and concepts. However, a commerce solution’s main value is in how it differentiates itself from the competition.

Management 90

Management Customer Experience Customers 90

Circular Edge

JANUARY 30, 2024

Navigating the Cloud - Networking Wednesday May 8 Navigating the Cloud – Networking Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc. Register Now

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Circular Edge

JANUARY 30, 2024

Navigating the Cloud - Networking Wednesday May 8 Navigating the Cloud – Networking Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc. Register Now

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Forrester's Customer Insights

APRIL 1, 2024

Corporate cloud strategies that yesterday centered on the unglamorous transition of legacy apps from out of the data center, along with some new cloud-native apps, must now incorporate transformative technologies with radically different value propositions — all without breaking the IT budget.

Strategy 61

Strategy Technology Data Management 61

SAP Customer Experience

OCTOBER 16, 2023

During last 10 years we’ve been updating and improving the content for this course: SAP Cloud Applications Studio (nowadays named C4H460 but formerly known as C4C30). Hello everybody again! This is Fernando speaking! This course is excellent for a 4-day class delivered by an instructor (I’ve delivered it many times),

Sales 77

Sales Course Customer Experience Customers 77

AWS Machine Learning

MARCH 1, 2024

Genesys Cloud (an omni-channel orchestration and customer relationship platform) provides a contact center platform in a public cloud model that enables quick and simple integration of AWS Contact Center Intelligence (AWS CCI) to transform the modern contact center from a cost center into a profit center.

Chatbots 96

Chatbots Self Service Omni-Channel Contact Center 96

Helpware

MARCH 19, 2024

While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.

Innovation 84

Innovation Industry 84

SAP Customer Experience

JANUARY 3, 2024

Introduction SAP Commerce Cloud proposes a default stock level management strategy that fits in most of the cases. When business team wants to deviate from this standard, some difficulty can appear and often platform performance is impacted. This article will explain what’s standard and what’s the philosophy behind. Then, you.

Strategy 80

Strategy Management Customer Experience Customers 80

SAP Customer Experience

AUGUST 29, 2023

Overview Managing Performance in an SAP Commerce Cloud Project Learn how to incorporate recommended performance testing practices into your SAP Commerce Cloud project right from the start. Start Early Performance tends to be a topic that is left for the later stages of a project, however early design decisions can.

Management 82

Management How To Customer Experience Customers 82

Eptica

NOVEMBER 24, 2022

Date: Thursday, November 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres are choosing the cloud for adding new functionality. Categorie(s): Trends & Markets Increasingly contact centres are migrating to the cloud for the ability it gives them to deploy new technology, faster and with greater ease.

Banking 126

Banking Trends Report Technology 126

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Wednesday, March 13 Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, (..)

Strategy 52

Strategy Comparison 52

SAP Customer Experience

NOVEMBER 20, 2023

Title: Unlocking Success in the Cloud with SAP Preferred Success In the ever-evolving landscape of cloud solutions, businesses strive for success by leveraging advanced technologies to achieve their goals.

Technology 71

Technology Strategy Innovation Analytics 71

SAP Customer Experience

AUGUST 19, 2022

On behalf of the CX Product Learning CoE Content team, I am pleased announce the latest course update for the following courses used for SAP Sales Cloud and SAP Service Cloud training. C4H410 –SAP Sales Cloud (Previously C4C12) Target Audience: The following courses have been updated to the 2205 release.

Course 80

Course Training Sales Customer Experience 80

Circular Edge

JANUARY 30, 2024

Unveiling the Cloud - OCI Success Story Wednesday, August 14 Unveiling the Cloud – OCI Success Story Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc. Register Now

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SAP Customer Experience

AUGUST 18, 2023

Abstract Intelligent Selling Services for SAP Commerce Cloud (also known as Intelligent Selling Services) is a cloud-native system that can provide real-time customer experience personalization by recommending products to the customers interacting with SAP Commerce Cloud based e-commerce shops.

System 79

System Interaction Customer Experience Customers 79

Forrester's Customer Insights

FEBRUARY 5, 2024

In 2023 global cloud vendors all came up with their own digital sovereignty solution to address rising concerns from their customers. The lack of an agreed definition makes the job of cloud vendors harder […]

Marketing 69

Marketing Customers 69

SAP Customer Experience

NOVEMBER 20, 2023

Title: Unlocking Success in the Cloud with SAP Preferred Success In the ever-evolving landscape of cloud solutions, businesses strive for success by leveraging advanced technologies to achieve their goals.

Technology 69

Technology Strategy Innovation Analytics 69

SAP Customer Experience

NOVEMBER 2, 2023

Introduction SAP Commerce Cloud comes with some access restriction when we want to perform deep dive debugging in node level. Indeed, unlike OnPrem installation, it is not possible to access directly to the operation system where service is running. This article shows you how to perform on specific node/pod some.

How To 78

How To System Customer Experience Customers 78

Circular Edge

FEBRUARY 7, 2024

Journey to the Cloud – From Concept to Adoption Join live: Wednesday, February 28, 1pm Eastern Cloud has become an integral part of many organizations’ digital transformation ambitions. When defining your Cloud strategy and where to start, it’s important to consider the entire journey – from concept to adoption.

Case Study 52

Case Study Study Strategy 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

Forrester's Customer Insights

APRIL 18, 2024

Last week, Wiz announced the acquisition of cloud detection and response specialist vendor Gem Security. The move confirms Wiz’s strategic intent to build a comprehensive cloud security portfolio and will accelerate its revenue growth and product innovation, keeping Wiz on a trajectory toward a likely future IPO.

Innovation 35

Innovation Trends 35

SAP Customer Experience

AUGUST 31, 2023

Hello everyone, On behalf of the team, I am pleased to announce the release of our SAP Marketing Cloud e-learning course – Part 2 Configuring SAP Marketing Cloud. If you haven’t checked our e-learning course yet, visit our new learning platform on learning.sap.com and explore our course. This course is.

Marketing 68

Marketing Course Training Customer Experience 68

SAP Customer Experience

DECEMBER 19, 2023

Dear Community, The 2402 release (February 2024) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

Sales 71

Sales Customer Experience Customers 71

Forrester's Customer Insights

MARCH 13, 2024

Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).

Policies 54

Policies Data Trends Customers 54

Circular Edge

AUGUST 14, 2023

Cloud EPM Week Join us August 21-25 for a free* week of virtual education around Cloud EPM insights, best practices and more. Director of Product Management, Oracle Add to Your Agenda What's New in Oracle Fusion Cloud EPM Reporting Friday, August 25, 1pm ET Presented by Dave Roberts , Product Manager; Al Marciante , Sr.

Roadmap 52

Roadmap Financial Meeting Report 52

SAP Customer Experience

JANUARY 3, 2024

On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the updated SAP Customer Data Cloud Implementation Training C4H620 – SAP Customer Data Cloud Implementation Training | SAP Training Target Audience Business End Users Technical Consultants Functional Consultants Solution.

Training 59

Training Data CRM Consulting 59