Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ?

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

MAY 3, 2023

The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. The best part?

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

CSM Magazine

JULY 24, 2020

With 25+ industry leading speakers, ranging from across the service, experience, care and support communities we are looking at the lessons learnt, the technologies that are now essential and how the customer journey is above all. Fidaa Chaar, Chief Operations and Customer Officer, Societe Generale.

Chief Customer Officer 40

Chief Customer Officer Customer Service Customer Experience Conference 40

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

ChurnZero

NOVEMBER 30, 2023

Suddenly, the rise of AI seemed to be more science than fiction, leading to a vigorous debate as to whether or not technology will replace human labor. At our most recent BIG RYG conference , we posed a version of this question in an Oxford-style debate between four customer success leaders, ultimately decided by an audience vote.

Customer Success 52

Customer Success Management Chief Customer Officer Healthcare 52

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. In addition to improving the hiring process, Carolyne and her team realized that upgrading technology was another factor to be considered.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Totango

NOVEMBER 12, 2018

The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior CS leaders. More about the event here. You might also like.

Customer Success 48

Customer Success Interaction Chief Customer Officer Customer Experience 48

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Gainsight

MARCH 10, 2022

As a business, look for employees that will make you a success while making your customers a success. Attend conferences, watch webinars, read books, and look for CS leaders to follow. One of the most exciting new roles to emerge in SaaS businesses is the CCO or Chief Customer Officer.

Culture 59

Culture Chief Customer Officer Customer Success Competitive Advantage 59

Gainsight

JULY 27, 2021

To date, dozens of tech companies, including Gainsight, have hired CS You graduates who have completed the program, which includes an eight-week paid internship to gain hands-on experience driving outcomes with customers. Technology is welcoming this new cohort of workers with open arms to help drive post-pandemic growth.

Chief Customer Officer 52

Chief Customer Officer Trends Hospitality Industry 52

Thematic

FEBRUARY 13, 2019

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” Alyona Medelyan (CEO @ Thematic).

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

North Highland

MAY 28, 2019

This year’s conference theme – attended by over 300 practitioners, was “Moving Mountains,” which tells the story of where the CX community is focused. Discussions throughout the 3-day conference highlighted the need to continue to strive to ensure the customer is at the center of strategic business decisions.

Chief Customer Officer 40

Chief Customer Officer Conference Banking Employee Experience 40

CustomerSuccessBox

DECEMBER 6, 2021

His love for technological innovation coupled with creativity has made him the most sought-after business outcomes and Customer Success expert globally. He is also a consultant, coach, and trainer for technology professionals across 30 countries. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

ChurnZero

MAY 12, 2020

Description: In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, we share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach. The SaaS Revolution Show. Host: Alex Theuma , Founder and CEO of SaaStock.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Maru Group

FEBRUARY 19, 2020

The one-day symposium was held on January 27th, 2020 in San Antonio at DistribuTECH, the utility industry’s leading transmission & distribution conference. From the Symposium, it is clear customers want more from utilities. Customers are ready to engage in saving energy, but it needs to be on their terms.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference).

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference).

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference).

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Customer Success Around the Web.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. If you are a ChurnZero customer, there will also be a half-day customer-only training / event the day before on October 7, 2020. How are we doing this conference?

Conference 17

Conference Chief Customer Officer NPS Customer Success 17

CSM Magazine

AUGUST 22, 2019

We all have at least one thing in common – we’re passionate about Customer care. The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Lesson: Many times, I thought “I need to hire for the role I’ll need 4 years from now.”

Self Service 52

Self Service Chief Customer Officer Software System 52

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Tricia Morris

NOVEMBER 6, 2015

Federal customer service scored an ACSI rating of 75 out of 100 – which is average on most grading scales – but this score is down five points from the rating of 80 where federal customer service has stood consecutively since 2012. Consumer feedback should drive customer technology strategies. And more.

Government 40

Government Self Service Customer Service Social Media 40

Amity

JUNE 28, 2017

Step 3: Calculate the Customer Maturity Index. The process we follow: Group factors by characteristic (Charter, People, Process, technology). Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy.

Effort Score 60

Effort Score Conference Chief Customer Officer Consulting 60

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Amity

JUNE 21, 2017

Vendors in this space should assess the customer’s maturity (i.e., the maturity of the customer’s CSM team) separately from the customer’s health when deploying their solutions. Perhaps they only have a couple of CSMs that are focused on providing high level support to their on-going customers.

Software 63

Software Measurement Chief Customer Officer Customer Success 63

Qualtrics

MAY 23, 2019

Chief Customer Officer (CCO). Also known as : VP Customer Experience, Chief Customer Experience Officer, Head of Customer Engagement. Chief Marketing Officer (CMO). Also known as: Head of Marketing, Chief Brand Officer, Head of Brand. Chief Information Officer (CIO).

Meeting 39

Meeting Management Chief Customer Officer Advertising 39

ChurnZero

NOVEMBER 15, 2019

Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps. Antoinette Abboud, Director of Customer Success, Levelset. Director of Customer Success, Sendoso. . . So, let me just start on the technology side a bit. Danielle Middlebrook, Sr.

Customer Success 40

Customer Success How To Chief Customer Officer Sports 40

Amity

AUGUST 19, 2014

Seems staffing a customer success team continues to be as hot a topic as customer success itself. Earlier this year in an open letter response from a SaaS in need of saving , Amity’s Chief Customer Officer Louise Philp provided some valuable insights on how to build a team of customer success heroes.

Chief Customer Officer 48

Chief Customer Officer CRM Customer Success Comparison 48

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Totango

JULY 23, 2021

Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used.

Customer Success 126

Customer Success Chief Customer Officer How To Sports 126

Qualtrics

MARCH 4, 2019

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

Customer Experience 40

Customer Experience Government Policies Chief Customer Officer 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130