Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. And value should be measured at each stage of the engagement/adoption funnel. Define your baseline and transform outcomes into measurable objectives while defining the process for gathering inputs.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on. The First CSM at Marketo. Where does it live in contrast to Support?”

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

JUNE 30, 2022

testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. The NetBase Roadmap – Skating to Where the Puck Is. And secrets revealed on Day 1….

Brands 60

Brands Social Media Analytics Conference 60

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7

Strategy 52

Strategy Marketing Advertising Airlines 52

SmartKarrot

FEBRUARY 3, 2021

Develop the opportunity and leverage relationships and value measured as a trusted advisor. Develop materials and assets including case studies, to showcase the effectiveness of the InsideOut platform and demonstrate the ROI. Work closely with Sales on opportunities to grow your customers. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SmartKarrot

DECEMBER 4, 2020

Measure progress/success of each team member via tracking of client retention, references & customer satisfaction. Work with Product Marketing Manager to develop customer collateral including case studies and client testimonials. Conducting and analyzing ROI conversions and strategic success planning with customers.

Customer Success 10

Customer Success Case Study Roadmap ROI 10

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Such priorities might include getting all your data in one place, adding data security measures, or deploying modern campaign management capabilities.

Loyalty 59

Loyalty Trends Data Marketing 59

ClearAction

AUGUST 6, 2019

The cycle continues by using Field Marketing events to learn about customers — their pain points and their business overall and how they’re measuring success. Acquisition Addiction’s Impact on Customer Experience ROI. In turn, processes are in place to make sure field events deliver this, tailored by customer persona.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. They work with both media agencies and marketing operations agencies to provide their clients with world-class marketing measurement and planning.

Marketing 75

Marketing Social Media e-support Video 75

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Apply the method of SMART(specific, measurable, achievable, relevant, and time-bound) goals. Businesses can use tools like Google Analytics to measure this metric.

Social Media 93

Social Media How To Infographics Video 93