Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Understanding Tester Engagement Through Metrics (Cheat Sheet + Worksheet). Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy? No one does. .

Strategy 52

Strategy Marketing Advertising Airlines 52

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Use Marketing To Make Them Feel Special. Below are some useful tips to get unresponsive customers to finally get back to you.

How To 81

How To Roadmap Case Study Tips 81

ChurnZero

FEBRUARY 26, 2021

Getting bombarded by Marketing for unrestricted customer access. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

delighted

APRIL 7, 2020

4 guidelines for adjusting your customer experience program during market disruption. Take a break from metrics. How a home exercise equipment and fitness class startup uses feedback to flag improvements for product entries in a new market. Clarify your marketing and sales messaging. Even revenue numbers are not immune.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. As your post-sales team breaks into new industries and use cases, both your product and the definition of “perfect fit” will evolve and increase in the Total Addressable Market (TAM).

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

JUNE 30, 2022

testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium. Start to develop expertise on products and the industry.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. Taking this CX data and correlating it to your operational business metrics is how you’ll drive the point home.

ROI 40

ROI Measurement Customer Experience Effort Score 40

CustomerSuccessBox

DECEMBER 4, 2018

According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Do not focus on too many metrics as that can make the success plan go haywire.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

NOVEMBER 7, 2022

Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of the core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT). Collaborate with the Product team to groom and enhance our product roadmap. Identify case-study opportunities.

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

OCTOBER 27, 2022

Partner with product, customer support, marketing, and other teams to drive customer success and achieve objectives. Conduct detailed customer workflow analysis and identify customer success metrics. Identifying Cross Platform Opportunities and liaise with the Go-to-market team. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

SEPTEMBER 3, 2021

Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform. Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Represent the voice of Restocq’s customers and influence product development roadmap. Manage a group of APS clients.

Customer Success 19

Customer Success Roadmap Case Study Training 19

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

delighted

APRIL 7, 2020

4 guidelines for adjusting your customer experience program during market disruption. Take a break from metrics. How a home exercise equipment and fitness class startup uses feedback to flag improvements for product entries in a new market. Clarify your marketing and sales messaging. Clean up your sales decks.

Customer Retention 42

Customer Retention Customer Experience How To Guidelines 42

SmartKarrot

MARCH 3, 2022

Track and report on key performance and customer satisfaction metrics to make informed decisions about operational and procedural changes. Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. Deliver QBRs that are focused on showing impact.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Develop data-driven playbooks that drive client results and inform product roadmap.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

SmartKarrot

AUGUST 26, 2022

Track customer metrics and maintain customer health scorecards with clear action plans. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback. Evaluate and find opportunities to drive process and system improvements to positively impact solution experience.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. This is an important metric as it keeps you aware of how valuable an already existing customer is and ensure that you take steps to keep them satisfied. Methods to calculate the company’s Customer Lifetime Value.

Social Media 51

Social Media Effort Score Metrics Customers 51

SmartKarrot

APRIL 20, 2022

Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.). testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Trends 19

Gainsight

JUNE 11, 2021

Major Takeaways: Onboarding is the perfect time to understand your customer, to set clear expectations, to align with the customer’s goals and metrics to ensure they see success, and to empower the customer so they can take ownership right away. Onboarding is not a singular but a continuous mode of operation. And the key to that?

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

JANUARY 15, 2021

Let’s use a case study to explore both the benefits of smooth coordination and how to identify areas requiring collaboration. Success drafts narratives and use cases for high-value features requested by customers. The case study above is just one example of coordination and the need for collaboration.

Customer Success 19

Customer Success Case Study Hospitality Roadmap 19

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. It will show you the progress of projects and all the metrics of completed goals by individuals. Why is it useful: Hackpad allows you to share the information with your support team in real-time, particularly if you’re in an escalated interaction and need to take notes for a case study.

Tools 120

Tools Self Service Communication Training 120

SmartKarrot

JANUARY 13, 2021

Define operational metrics for the team and establish a system for tracking metrics. As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

SmartKarrot

MARCH 16, 2021

Measure effectiveness of CSMs by clearly defining operational outcomes, creating a cadence for review with the team, and sharing metrics with the executive team and the broader organization. Manage to production metrics and data-based performance goals. Monitor at-risk customer behavior and carry out activities to retain them.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

ChurnZero

DECEMBER 20, 2019

They’ll market, sell, and service customer outcomes (not their product features and functions) while they iterate the overall C S processes to fit into the customer’s desired experience in a more frictionless manner. Aaron Thompson , General Partner, SuccessHACKER . Making customers happy is no longer good enough. . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

DECEMBER 22, 2020

Monitor team performance on key metrics and employee satisfaction. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Evangelize Adara’s vision through product demonstrations (virtual and in-person), market events, and trade shows.

Customer Success 10

Customer Success Tourism Case Study Roadmap 10

SmartKarrot

MAY 19, 2020

That business model is slowly passing by giving its way to the subscription based business model and service providers are finding it increasingly useful to navigate their roadmap along the lines of customer lifetime value. Making use of the Metrics. The whole steps taken for this exercise are shown in the below exhibit.

Net Promoter Score 10

Net Promoter Score Management Effort Score Customer Success 10

SmartKarrot

APRIL 17, 2020

Apply here: [link] Role: Strategic Customer Success Manager Location: Newyork City, Newyork, US Organization: Wix In this role, you will communicate effectively within your team and across other Wix departments such as Support, Marketing and Product Management, for Wix’s different products. Help drive customer references and case studies.

Customer Success 8

Customer Success Consulting Case Study Customers 8

SurveySensum

NOVEMBER 6, 2023

NPS is a widely used metric for measuring customer loyalty and satisfaction. They can stand out in the market as customer-centric businesses, attracting more customers who prefer brands that prioritize their needs and feedback. Note: Since NPS is a loyalty metric, it takes time to build a relationship with the customer.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

Comm100

FEBRUARY 7, 2018

Additional Considerations for Marketing Automation Tools. Does the vendor have case studies of companies like yours who’ve used their software? Does the vendor support custom functions that go beyond traditional sales/marketing/customer service? Checking Multichannel Capabilities. Testing Mobile Functionality.

Software 103

Software Customer Engagement Engagement Social Media 103

SuiteCX

JANUARY 19, 2015

10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. Opinion of the brand was declining. Renewal rates were declining.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100