Kayako
APRIL 12, 2022
An estimated 73% of consumers say a good experience is critical in influencing their brand loyalties. Check out these five case studies that will help you improve this process in your business. Using the Kayako dashboard, agents can interact with customers across multiple social platforms, email, and live chat.
Customer Bliss
OCTOBER 30, 2018
As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. It impacts the experiences and the loyalties of your customers. These companies focus on filling up their companies with people who care.
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InMoment XI
NOVEMBER 15, 2023
This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.
Kayako
AUGUST 12, 2022
The pandemic pushed late adopters into new ways of shopping and interacting. As the example above shows, in-person interactions don’t guarantee positive customer engagement via a personalized experience. American Express refers to this as humanizing interactions. Meetings and classrooms shifted to Zoom almost overnight.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Currency Alliance
MAY 20, 2024
Consumers used to show loyalty to their main bank more or less by default. Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake.
Currency Alliance
OCTOBER 4, 2023
Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.
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