CustomerSuccessBox
JUNE 20, 2022
Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?
SmartKarrot
DECEMBER 9, 2020
Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.
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CSM Practice
FEBRUARY 24, 2020
A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.
SmartKarrot
MARCH 26, 2021
Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.
Confirmit
OCTOBER 18, 2018
Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. CASE STUDY. Interesting Links. Siemens Corporation: Bringing a Global Approach to VoC.
ChurnZero
SEPTEMBER 18, 2020
For example, I worked with a very successful, fast-growing publication that had no revenue problems. I don’t want to give it away since I’m doing a case study on it that I’ll publish soon. But when I went to their customers and readers, they didn’t use that word to describe them.
GlowTouch
APRIL 16, 2021
Convert customer conversations into structured cases: The past is often prologue; you don’t need Shakespeare to see that. Previous customer conversations can be leveraged into case studies that inform future questions, providing the service team with a guidebook.
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