SmartKarrot

SEPTEMBER 2, 2022

Deliver, measure, and communicate value realization for the customers, throughout the customer lifecycle. Effectively communicate thoughts and ideas with peers and leaders with an ability to pivot strategy as needed. Build customer advocates through reviews, case studies and references.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

PeopleMetrics

FEBRUARY 26, 2018

the folks they've endeared themselves to since the start of the sales pursuit. "We Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. We love these guys!". How to get started? Be courageous!

NPS 96

NPS Net Promoter Score Company Feedback 96

CustomerSuccessBox

SEPTEMBER 4, 2019

If anything needs my immediate attention or a push I get in touch with the business user on call/email or in-person depending on the criticality of the matter, preferred channel of communication and the availability of SPOC. The Marketing team for facilitating case studies, success stories, best practice docks, etc.

How To 78

How To Roadmap Customer Success Training 78

Kayako

JANUARY 28, 2016

Communication tools. Track, plan and roadmap new product releases. Communicate with the engineering team. Slack is a chat application which allows you to communicate with your team members. How support teams can use it: Lets you bring together internal communication and collaboration into one place.

Tools 120

Tools Self Service Communication Training 120

SmartKarrot

JUNE 30, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. This is the phase where you make the sale happen. Customer reviews, case studies, and transparent pricing can be valuable tools in this phase. Customer support, loyalty programs, and personalized communication play crucial roles here.

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

SmartKarrot

APRIL 14, 2022

Communicate and drive the technology vision for the customer experience and instill confidence in customer-facing processes, for both customers and internal teams. Continually communicate platform improvements to the Chief Technology Officer to enhance the customer experience and adoption of the platforms across the customer base.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

NOVEMBER 30, 2023

Before the ink dries on the sales contract, the groundwork for risk mitigation should commence. This process ideally initiates during the sales cycle, ensuring that potential issues are identified and addressed before they have a chance to escalate. One common challenge is the transition of key decision-makers during the sales process.

Management 10

Management Case Study How To Roadmap 10

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Build out a Customer Success team.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

Amity

AUGUST 26, 2016

But what about other teams at your company, such as sales, marketing, and product management? Cultivating Trust through Sales. Many buyers think that sales folks will say anything in order to close a deal and more times than we’d like to admit, this is the case. Establishing Trust through Marketing.

Case Study 48

Case Study Roadmap Sales Customers 48

SmartKarrot

NOVEMBER 7, 2022

Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Collaborate with the Product team to groom and enhance our product roadmap. Identify case-study opportunities. Work closely with sales, finance and delivery teams to achieve client outcomes. Apply here: [link] .

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

OCTOBER 27, 2022

Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

delighted

APRIL 7, 2020

The short answer is that it is okay to continue asking for feedback – keep communication lines open. When collecting feedback, revise your customer and employee communications to make it clear that you’re asking out of a place of care. Clarify your marketing and sales messaging. Show care and empathy. John, President of Patch.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

SmartKarrot

NOVEMBER 19, 2021

Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Write & publish customer feedback internally to support product roadmap. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap NPS 19

SmartKarrot

APRIL 20, 2022

Build open communication channels with key client stakeholders. Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering, and Sales. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Trends 19

SmartKarrot

MARCH 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: innRoad As a Director of Customer Success, you will lead and mentor teams responsible for customers’ post-sales (implementation, support, customer success). Provide employee training and development, set goals, and manage workload.

Customer Success 19

Customer Success Case Study Employee Engagement Customer Satisfaction 19

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Help communicate customers’ needs to the Product team and help shape the product roadmap. Partner with clients to create and deliver Case Studies that can be taken to market. Monitor customers’ KPIs to drive the usage of the products.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

ClientSuccess

APRIL 20, 2017

He believes many organizations are wrestling with questions like, “How can I justify this department separate from Sales?” Eventually, Paul explained, Customer Success usually ends up owning more revenue than Sales. Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

OCTOBER 17, 2022

Support the marketing programs that develop customer-specific case studies and references. Be a trusted partner for the customer on the use-case and product functionality. Communicate clearly the progress of quarterly initiatives to internal and external stakeholders. Collaborate closely with global team members.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Measure by aggregating inputs and actual results, compare actual vs. expected, gather proof points with case studies content and customer sentiment.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Assist sales in identifying growth opportunities or renewal risks. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

SEPTEMBER 14, 2021

Gather feedback from other departments (Sales, Client Services, Product, etc.) Initiating contact with new clients in a timely way post-sale, giving them a positive first impression of WI. Create compelling sales propositions utilizing internal and external data to pitch optimization to existing customers.

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

CustomerSuccessBox

DECEMBER 4, 2018

The Sales or BD rep can conduct this discovery as part of the pre-signing engagement process, or the CSM can do it as part of the closing process. The success plan needs to be a dynamic document which evolves with the customer’s goals and those goals will evolve as the customer’s objectives change and as your own product roadmap progresses.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

JANUARY 15, 2021

Let’s use a case study to explore both the benefits of smooth coordination and how to identify areas requiring collaboration. A SaaS company provides a point-of-sale and CRM product for the hospitality industry. The point-of-sale product relies on 3rd party billing systems integration.

Customer Success 19

Customer Success Case Study Hospitality Roadmap 19

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Right from how you communicate to them to knowing the kind of offer that they would like, you will get to know all of them by understanding the buyer personas. . #2 2 Why are you launching this product?

Strategy 52

Strategy Marketing Advertising Airlines 52

delighted

APRIL 7, 2020

The short answer is that it is okay to continue asking for feedback – keep communication lines open. When collecting feedback, revise your customer and employee communications to make it clear that you’re asking out of a place of care. Clarify your marketing and sales messaging. Clean up your sales decks.

Customer Retention 42

Customer Retention Customer Experience How To Guidelines 42

Survicate

JANUARY 11, 2019

Agendor is an Online CRM with web and mobile solutions for sales professionals. The company offers all the essential sales tools through an affordable and accessible platform that is easy to use. A product roadmap on the right track. One of Tulio’s main jobs is to prioritize the product roadmap. The best tool for the job.

NPS 40

NPS Customer Insights Survey Roadmap 40

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Manage the renewal process for channel partners.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

SmartKarrot

DECEMBER 9, 2020

Lead customer escalations, including executive communication with customers, prioritization of tasks, and timely, thorough follow-through. Oversee efforts related to Customer Success Management team communication, as well as initial and ongoing training for the team. testimonials, case studies).

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. Sales won’t pass GO and collect until a customer is successful. . Sales and CS collaborations create “pods” of sales.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

NOVEMBER 26, 2020

Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Customer Success Manager Location: Remote, OR, US Organization: Intermedia Cloud Communications As a Sr. testimonials, case studies, attending events).

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

Hero Digital

OCTOBER 5, 2019

Product-focused messaging written in sales-speak? That doesn’t mean email is a substitute for direct interviews, but individual emails can offer valuable information and open a direct communication line with your customers. When you think about B2B campaigns, what comes to mind? It doesn’t have to be this way. Focus Groups.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

SmartKarrot

JULY 28, 2021

Work collaboratively with various departments, including Sales (Account Management and New Business), Content, Revenue Operations, Marketing, Finance, Technology, Product, and Design to ensure your team’s needs and the customer’s needs are being met. Upsell Obby paid plans by confidently communicating the features and benefits.

Customer Success 10

Customer Success Roadmap Case Study Customers 10

SurveyGizmo

JULY 13, 2018

If you work in a company with $10M+ in annual sales/revenue, you probably have a market research department (often also called “customer insights” or “shopper insights”). Instead, speak their language by communicating your key findings in the context of brand management job responsibilities.

Brands 51

Brands Marketing How To e-support 51

SmartKarrot

DECEMBER 29, 2020

Collaborate with Sales to lead annual and quarterly business planning cycles. Develop, grow, and maintain the relationship between the Tealium and clients, with a focus on client retention, sales and revenue growth. Collate and share best practice examples of reporting, strategies, and case studies across the teams.

Customer Success 10

Customer Success Case Study Roadmap Touchpoint 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Need excellent communication skills. Apply here: [link].

Customer Success 10

Customer Success Case Study Financial Roadmap 10

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10