Conversocial

AUGUST 10, 2021

Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities.

Customer Engagement 119

Customer Engagement Engagement Brands Customers 119

West Monroe

DECEMBER 1, 2021

IT is about creating the foundation of tech systems. Adopting and acting on this perspective is the key to recovering the value of past IT investments.

System 52

System Healthcare 52

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. For more information on why digital-first customer service strategies are growing, check out this blog.). The reasons for this are simple.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Personalized digital journey 4. Optimizing your online presence 2.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Experience Matters

JUNE 15, 2020

I’m excited to introduce you all to Juliana Smith Holterhaus, a leader in digital experience for Qualtrics. As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. For instance, we found a surge in: Virtual events.

Conference 222

Conference Industry Company Management 222

AWS Machine Learning

MARCH 4, 2024

Opus is the most advanced, capable, state-of-the-art FM with deep reasoning, advanced math, and coding abilities, with top-level performance on highly complex tasks. This includes not only natural language models but also their expanded range of multimodal AI models capable of advanced reasoning across text, images, charts, and more.

Innovation 136

Innovation Travel Financial Exercises 136

Uniphore

JANUARY 21, 2022

With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. The global pandemic accelerated digital transformations across every industry, including healthcare. These are just a few of the patient service challenges healthcare leaders are grappling with today.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform.

Self Service 84

Self Service Insurance Customer Expectations Industry 84

TechSee

AUGUST 17, 2023

Augmented reality (AR) overlays: Some video platforms offer AR capabilities, allowing technicians to overlay digital information, such as schematics or annotations, onto the real-world view. This assists technicians in identifying components, understanding complex systems, and following procedures more accurately.

Video 205

Video Knowledge Base Travel Tips 205

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0.

Leadership 59

Leadership Culture Competitive Advantage Study 59

West Monroe

FEBRUARY 13, 2024

Listen to "The Digital Stadium: How the New Fan Experience Can Drive Revenue" on Spreaker. About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. However, we’re seeing increasing digital initiatives in the industry.

Sports 98

Sports Tourism Entertainment Technology 98

CSM Magazine

APRIL 22, 2024

One of the key takeaways from the discussion I had with the group was the importance of finding the right balance between AI capabilities and human interaction. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.

Transportation 52

Transportation Automotive Consumers Technology 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

Contact Center 52

Contact Center Training Video Tools 52

TechSee

FEBRUARY 19, 2024

We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business. The further infusion of Generative AI , such as LLMs, could further enhance digital customer interactions, making them more efficient. Are LLMs the right way approach to CX automation?

Virtual Agent 124

Virtual Agent Chatbots Training Interaction 124

SmartMessage Blog

JANUARY 21, 2024

They enable businesses to leverage digital marketing platforms efficiently, ensuring consistency and efficiency in all marketing efforts. These channels play a pivotal role in the spread of marketing content and can be broadly categorized into traditional and digital mediums. What is a Marketing Channel?

Omni-Channel 59

Omni-Channel Multi-Channel Social Media Analytics 59

ECXO

AUGUST 15, 2023

You’ve probably heard of digital twins and may be wondering, what is a digital twin and is it applicable to marketing? As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement. But how will we use digital twins of a customer, you ask?

Customer Journeys 98

Customer Journeys Analytics Data Brands 98

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. With the rapid growth in ML systems and in the context of ML engineering, MLOps provides capabilities that are needed to handle the unique complexities of the practical application of ML systems.

Analytics 104

Analytics Training Government System 104

West Monroe

FEBRUARY 26, 2024

About the episode In our third season of This is Digital, we've delved deep into the world of digital transformation. Our guests have shared their remarkable journeys, insights, and practical advice on embracing digital strategies. Created with Lunacy As a digitally native brand, what makes you different? They want to be.

Healthcare 59

Healthcare Hotels Software Trends 59

ECXO

JUNE 13, 2023

That means enabling a variety of real-time capabilities. Which capabilities are companies most interested in? The answer is strong data management capabilities. What does this capability look like? It explains why organizations are placing a high value on real-time capabilities but still struggle to achieve them.

Marketing 133

Marketing Analytics Government Survey 133

West Monroe

DECEMBER 5, 2023

Build products that your customers love Leveraging our latest Digital Disconnect research of 700 C-suite executives and 5,000 consumers, we’ll tell you how your product and customer capabilities compare to your industry leaders and how they align to what your consumers want. Are you ahead or behind your peers?

Financial 52

Financial Industry Consumers Customer Experience 52

Gainsight

JULY 7, 2023

This is where Digital Customer Success and Gainsight’s brand new Digital CS package are changing the game: by providing a comprehensive set of interconnected technologies that allow organizations to successfully blend complementary and cohesive human and digital touchpoints around the customer’s digital journey.

Customer Success 52

Customer Success Self Service Touchpoint Customer Journeys 52

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. In a recent case study published by Sabio , Benenden Health can now roll out digital innovations to match member preferences.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

Forrester's Customer Insights

OCTOBER 18, 2014

Salesforce''s newly proclaimed "Web and Mobile Analytics" capability within Sales Force Marketing Cloud Web and Mobile Analtyics platform may initially excite us digital analytics geeks. Salesforce claim it will "complement" existing enterprise digital analytics systems that do very much the same thing (i.e.

Analytics 40

Analytics Marketing Customer Insights System 40

Clarivate

MARCH 27, 2024

At Ex Libris, part of Clarivate, we are prioritizing this vision as we work on metadata enrichment via AI for digital resources. What could an AI-enhanced digital cataloging tool do? Special collections are often the gem of a library and deserve to be easily accessible to library patrons.

Social Media 52

Social Media Resources Technology Study 52

West Monroe

FEBRUARY 18, 2024

This means going beyond today’s efficiency measures to stay afloat and instead seizing this moment to rethink overall lending strategies and enhancing the digital experience for borrowers. Real-time decision-making: Customers expect near-instant responses regarding approval status after filling out loan applications.

Consumers 52

Consumers Technology Strategy Banking 52

CSM Magazine

SEPTEMBER 28, 2023

The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary. The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. .”

Groups 59

Groups Customer Experience Multi-Channel Financial 59

One Millimeter Mindset

DECEMBER 7, 2022

Your job description is a great place to start building professional capabilities. Leveraging your professional capabilities just beyond the boundaries of your job description can be gold. As a result, your professional capabilities represent a collaborative effort instead of a solo act. Delivered virtually or in-person.

Consulting 119

Consulting Innovation Leadership Groups 119

West Monroe

OCTOBER 23, 2023

Listen to "Digital Lessons from the EV Revolution" on Spreaker. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. As for digital capabilities, there is still a lot we need to work on to get ready.

Automotive 59

Automotive Policies Transportation Consumers 59

Magellan Solutions

MARCH 26, 2024

This must have the capability to offer each customer service in any channel. Integration Capabilities: The firm’s technological backbone must be able to be interfaced with your operations. Delivers a comprehensive range of customer experience services with a strong focus on digital transformation and omnichannel support.

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

Forrester's Customer Insights

JANUARY 27, 2015

When extending these capabilities to digital marketing strategies, the goal is typically to enable more effective customer acquisition and onboarding by extending reach. In other words, digital innovation often simply means "better campaigns.". digital analytics. digital marketing. customer insights.

Analytics 20

Analytics Customer Insights Innovation Customers 20

Hero Digital

MARCH 26, 2021

Hero Digital, a leading digital customer experience (CX) company and Platinum Adobe Solution Partner, and FullContact, the industry leader in consumer Identity Resolution as a service, today announced their partnership to provide clients with new capabilities to recognize and enrich anonymous website and mobile app visitors.

Banking 98

Banking Brands Technology System 98

West Monroe

OCTOBER 19, 2023

Despite continuing economic concerns, the pace of digital transformation is not slowing. By one projection , global spending on digital transformation is projected to reach $3.4 Most manufacturers view themselves in the middle in terms of digital maturity. trillion by 2026—representing a 57% increase from 2023.

ROI 52

ROI Technology Strategy Return on Investment 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. It’s more than just a strategy; it’s a make-or-break mission for businesses aiming to thrive in the digital era. Vet platform capabilities – chatbots, automation, sentiment analysis, and more.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52