Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Consumers are “looking for digital fluidity to be graceful and smooth.”

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Optimove

MAY 2, 2023

Trend results of three recent Optimove surveys, each of more than 400 US consumers, show that consumers’ planned shopping budgets increased slightly in March. The data aligned with consumer confidence reported by  The Conference Board , which showed  its Consumer Confidence Index®  increased slightly in March to 104.2

Consumers 52

Consumers Loyalty Survey Conference 52

Maru Group

NOVEMBER 29, 2021

Brands can play a key role in helping consumers make sustainable choices. Better brand, better world” has been her “north star” for many years. Better brand, better world” has been her “north star” for many years. Consumers consistently state high concern, but generally fail to translate that into brand choices.

Consumers 52

Consumers Brands Conference Financial 52

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Conference 52

Conference Government Consulting Communication 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Industry Communication 52

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. He has significant experience helping clients develop customized consumer solutions specifically designed to meet their business needs.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

Kustomer

OCTOBER 22, 2020

And those that are having a hard time are probably going to lose a lot of brand loyalty, customer loyalty because customers will find another alternative.”. Whether it is adopting new tools, shifting to a DTC model or changing success metrics, the customer experience is constantly shifting and evolving and brands need to keep up.

Conference 96

Conference Self Service Sports CRM 96

Optimove

MAY 20, 2024

With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement. The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Optimove

AUGUST 11, 2022

As consumers, when the price of a product we love, say shampoo, keeps going up, do we continue to buy it? That is certainly not the case with many brands’ new clients’ acquisition fixation. It’s becoming increasingly expensive to get a client on board, and what do many brands do once they do?

Brands 52

Brands Fashion CRM Ecommerce 52

NetBase

FEBRUARY 7, 2020

And it has consumers and investors talking, while creating a host of opportunities for the airline. And looping back to the consumer impact, we see lots of opportunity there as well. Carbon Neutral Consumer Impact. Having made this move first is something that will be remembered by consumers. Social listening reveals all.

Consumers 67

Consumers Airlines Trends Social Media 67

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. in February.

Consumers 60

Consumers Social Media Trends Conference 60

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play. What is Brand Advocacy? These advocates are your brand’s enthusiastic cheerleaders, who can sway others’ decisions.

NPS 52

NPS Brands Social Media Net Promoter Score 52

Call Experts

JANUARY 9, 2019

Brands are eager to develop healthy connections with buyers utilizing the latest digital tools. Forrester Research Studies conducted a customer experience survey to reveal reasons a specific brand receives a boost in customer loyalty. Make sure your digital brand is capable of humanizing customer experiences and win loyalty.

Consumers 64

Consumers Call Center Conference Contact Center 64

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The result is a more engaging and customer-centric experience that fosters brand loyalty. Preprocessing: Raw data often contains noise, irrelevant information, or inconsistencies.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Bold360

JANUARY 29, 2020

The last two weeks were big in the world of consumer electronics and retail with two important events landing within days of each other. So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Oracle

MAY 29, 2018

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. Here are 3 takeaways from the conference that every marketer should consider when looking ahead. Search channels are changing. How often do you talk to Siri? How about Alexa?

Conference 49

Conference Marketing Virtual Agent B2C 49

OpinionLab

MARCH 8, 2016

Empowering your consumers is the key to improved customer experience. If you look at the truly successful companies, the ones that emerge are the ones that concentrate on enabling their customers to engage with them – so that they can partner with them to build their brand. They want evidence that brands are listening. .

Consumers 96

Consumers Advertising Banking Survey 96

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Consumers receive fragmented communications across their care journey. So, what can we do?

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Think Customers

OCTOBER 20, 2020

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Customer loyalty vs. brand loyalty: what’s the difference? Brand-loyal customers are less price-sensitive than other customers, however they tend to make fewer purchases, according to research by retentionscience.com.

Loyalty 52

Loyalty Brands How To Contact Center 52

Qualtrics

FEBRUARY 13, 2019

Marketing is constantly changing and attending conferences is one of the best ways to stay up-to-date with the industry. From content marketing to brand management to SEO, there are numerous marketing topics you can learn about. At brand and marketing conferences, you can get fresh ideas, that will help your company thrive.

Conference 20

Conference Brands Marketing Case Study 20

ShepHyken

FEBRUARY 12, 2024

My Comment: Gen Z will become the most powerful force of consumers in the next few years. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Typically, a company or brand would have four to six groups.

Self Service 68

Self Service Customer Service Social Media Ecommerce 68

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. How do brands compete with digital native companies and meet the needs of digitally native consumers?

Conference 40

Conference Retail Travel Tips 40

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

BlueOcean

MARCH 3, 2020

Their success story is focused on the challenges of launching a new consumer line of products designed at increasing brand awareness and gaining market share. Our consumer cybersecurity team members are true A-players at Blue Ocean. About the Stevie Awards.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The survey’s most surprising finding deals with young consumers and luxury.

Brands 52

Brands Fashion Apparel e-support 52

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. The article states that customer delight (in other words, exceeding expectations) won’t bring customers back to your brand. 2: Customer satisfaction doesn’t predict loyalty as well as brands believe. Finding no.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Kustomer

OCTOBER 22, 2020

And those that are having a hard time are probably going to lose a lot of brand loyalty, customer loyalty because customers will find another alternative.”. Whether it is adopting new tools, shifting to a DTC model or changing success metrics, the customer experience is constantly shifting and evolving and brands need to keep up.

Conference 52

Conference Self Service Sports CRM 52

C Space

JULY 6, 2020

The Brand Move Roundup – July 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Hospitality Retail 52

BlueOcean

JANUARY 21, 2020

Blue Ocean’s Stevie Award entry highlighted the incredible success they have achieved in supporting consumers with security and antivirus products from a leading security software company. Our consumer cyber security team is a perfect example. Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Ecommerce Social Media Advertising 52

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Leading brands will share the experience management programs they’ve built to delight customers and employees.

Conference 28

Conference Marketing Case Study Analytics 28

Beyond Philosophy

SEPTEMBER 21, 2023

However, these are two ideas that conflict in the minds of consumers. So, the difficulty is that these things are linked, even for big brands like Amazon. Price image is the intersection between pricing and branding. Colin has spoken at hundreds of conferences, including some of the world’s largest brands.

Conference 88

Conference Strategy Examples Communication 88

Daniel Group

NOVEMBER 10, 2023

Sustainable Growth Through CX We were fortunate to have Reichheld as our keynote speaker at our last client conference. Much of our consumer experience happens after we get the product home and begin using it. Both speakers come from companies where brand and CX go hand-in-hand.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

Forrester's Customer Insights

MAY 3, 2019

Among a series of updates unveiled at Facebook’s F8 Developer Conference on Tuesday, Mark Zuckerberg echoed a common refrain: The future is privacy.

Consumers 41

Consumers Conference Culture Brands 41

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. Brand Guardianship Is Key to Consumer Loyalty. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. The answer is clear: build greater brand guardianship.

Connections 147

Connections Contact Center Analytics Travel 147

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. US retail sales rose 0.6% increase in July. In the U.S,

Brands 40

Brands Sports Retail Conference 40