BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts.

Social Media 70

Social Media Trends Analytics Connections 70

BirdEye

DECEMBER 5, 2023

Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales. Conducting surveys and using customer feedback forms You can gauge direct customer sentiment about your business by conducting customer surveys or using feedback forms. How do you measure reputation?

Brands 108

Brands Management Social Media Analytics 108

BirdEye

SEPTEMBER 8, 2023

Reputation management manages the online reviews, addresses negative comments promptly, promotes positive content and ensures that the firm’s online presence aligns with its brand values and compliance requirements. More than 100,000 businesses trust us to delight their customer experience.

Financial 104

Financial Tips Management Social Media 104

BirdEye

DECEMBER 5, 2023

Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales. Conducting surveys and using customer feedback forms You can gauge direct customer sentiment about your business by conducting customer surveys or using feedback forms. How do you measure reputation?

Brands 62

Brands Management Social Media Analytics 62

BirdEye

FEBRUARY 28, 2023

They’ll also make sure all posts, comments, and interactions align with your company’s brand values and goals. Social media managers can also identify core topics and craft a content calendar that weaves in seasonal updates, promotional campaigns, and engaging topics.

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

OCTOBER 5, 2023

Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent. Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception.

Examples 62

Examples Measurement Brands How To 62

BirdEye

MARCH 29, 2024

This builds a connection between the audience and the business, strengthening their brand value on the platform. Promote inspirational content Not everything you post on Instagram Stories needs to be about your brand; this is a place to be a bit informal and connect with your audience.

Social Media 107

Social Media Video Guidelines Feedback 107

BirdEye

FEBRUARY 12, 2024

Monitoring engagement: With limited visibility into comments and messages across locations, timely and consistent responses that align with brand values become nearly impossible. Reporting: Understanding content resonance, audience growth trends, and more across locations requires cohesive data and analysis.

Social Media 57

Social Media Multi-Channel Tips Brands 57

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. Before typing, take a deep breath and remind yourself of your brand values and principles. Craft an appropriate response that seeks to de-escalate the situation.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

OCTOBER 6, 2023

FAQs on reputational risks Improve your online reputation management with Birdeye What is reputational risk? Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 57

Strategy Social Media Airlines Software 57

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

BirdEye

AUGUST 28, 2023

Search terms: Use common search terms, trending topics, or related hashtags to make your posts appear in user searches and thus broaden your reach. For the best possible success, work with influencers that align with your brand values. What are social media impressions? Use various social media platforms for maximum reach.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

ProProfs Chat

JUNE 22, 2018

Whether a company is 112 years old or a brand new start up, there are an infinite number of way to delight customers; the true competitive advantage is to understand what the trends and levers are — as defined by their customers. Delighted customers are ones who have their expectations not only met but exceeded.

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

BirdEye

APRIL 13, 2023

Sports and fitness brands can create engaging content around workouts, challenges, and fitness tips. Brands offering education and e-learning products or services can leverage TikTok to create engaging content around learning tips, study strategies, and educational trends for younger professionals and students.

Social Media 98

Social Media Advertising Video Fashion 98

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

BirdEye

DECEMBER 8, 2023

To further elevate your efforts, consider pairing the most relevant Birdeye platform with your CRM to improve your online reputation management and boost your sales. The post 40+ carpet cleaning marketing ideas, strategies, tips & ads appeared first on Birdeye Customer Experience Management.

Tips 57

Tips Strategy Marketing Social Media 57

BirdEye

JULY 25, 2023

Social proof is a key form of marketing psychology that leverages positive mentions about a business to convince customers to invest in them. Just as sharing a viral tweet everyone is sharing or following the same fashion trend everyone is wearing, seeing glorious reviews for a business makes people want to try them out.

Examples 52

Examples Social Media Effort Score Case Study 52

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. With a business model that for years was doggedly entrenched in a brick and mortar business model, luxury brands are feeling the pinch from both coronavirus travel restrictions and shifting consumer purchasing trends.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Forrester's Customer Insights

OCTOBER 29, 2020

Customer experience (CX) has become the number one business priority for marketers. CMOs are fully aware of the importance of customer data to personalise experiences. The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020.

Employee Experience 28

Employee Experience Customer Experience B2C Brands 28