Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Poor customer service interactions could lead to a potential loss of business.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Comm100

SEPTEMBER 26, 2023

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. Not only are chatbots convenient, but they’re also quickly becoming necessary thanks to their ability to provide customers with 24/7 service. Step 1 – What are your goals?

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Lumoa

FEBRUARY 2, 2023

Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. With a strategic approach, you can design an optimal customer experience that will encourage your customers to return. This guide will dig into everything you need to know about customer experience.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. This reveals how live chat platforms like Comm100 work, their key benefits, and the most popular use cases.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. You probably know this.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Comm100

JULY 20, 2021

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with. Chatbots represent automation, efficiency, and logic. What is a chatbot? Why do they feel this way?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Lumoa

FEBRUARY 28, 2023

Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

Comm100

OCTOBER 28, 2021

Live chat allows students to reach out on their own terms using their preferred method of communicating. However, while live chat offers many benefits for both students and schools, it’s even better when paired with automation, and particularly AI chatbot s. 24/7 service . More time for more sensitive queries .

Chatbots 130

Chatbots Engagement Social Media Omni-Channel 130

Lumoa

JANUARY 5, 2023

It’s crucial to understand what your customers are thinking, but it can often be difficult to pin down the specifics of their opinions and experiences with your business. That’s why we’re here to help! Why Is It Important to Measure Customer Satisfaction? The Basics of Customer Satisfaction Measurement.

Customer Satisfaction 208

Customer Satisfaction Measurement Tips Feedback 208

Inbenta

NOVEMBER 29, 2022

In response to this, many businesses, healthcare providers, and more have turned to chatbots to provide a quick and efficient response. So much so that many customers will now expect to encounter a chatbot, with a staggering 80% of people have interacted with one at some point. The power of AI. Sentiment analysis.

Chatbots 90

Chatbots Customer Experience Multi-Channel Omni-Channel 90

NICE inContact

AUGUST 7, 2019

In fact, 89% of tweets from customers to businesses still go unanswered, and poor customer service is one of the main reasons for customer churn. Businesses know digital customer service integration is a necessity, but don’t always understand what they’re looking for in a software solution. Why not give the people what they want?

Software 156

Software Customer Service Chatbots Social Media 156

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BirdEye

OCTOBER 11, 2023

And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

BirdEye

MARCH 10, 2022

How long should it take for your website visitors to have their basic questions answered? By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Website chat consists of livechat, chatbots, and webchat business texting.

Chatbots 95

Chatbots Software Examples Tools 95

NICE inContact

AUGUST 7, 2019

In fact, 89% of tweets from customers to businesses still go unanswered, and poor customer service is one of the main reasons for customer churn. Businesses know digital customer service integration is a necessity, but don’t always understand what they’re looking for in a software solution. Why not give the people what they want?

Software 136

Software Customer Service Chatbots Social Media 136

Beyond Philosophy

DECEMBER 7, 2023

I love the phrase, “None of us are as clever as all of us.” Therefore, we ask you to submit your thoughts, ideas, or reports and statistics…anything that we can then review. Another thing Tom said was that people use employees now to help in the Customer Experience.

Customer Experience 89

Customer Experience Chatbots System Customers 89

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion. How to overcome those challenges?

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Inbenta

NOVEMBER 3, 2022

In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 And for good reason.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Kustomer

SEPTEMBER 12, 2023

Even you, as a business owner or customer service manager, are likely already using generative AI in CS, or you should be. In this blog, we’ll delve into generative AI examples, how it’s used, why AI in customer service is important and how you can optimize these tools that are already at your disposal.

Self Service 52

Self Service Chatbots CRM Social Media 52

GetFeedback

APRIL 17, 2019

Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. And they don’t always. Turning it around.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

LiveChat

JANUARY 3, 2019

The end of the year is the time when you sum the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. And our average bounce rate of 30%?

Case Study 59

Case Study Chatbots Study Tips 59

Kustomer

JUNE 1, 2023

Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. By organizing data from all customer interactions such as purchases, queries and issue resolutions, your brand can deliver personalized CS throughout all stages of the customer journey.

Data 78

Data Customer Service CRM Customer Service Strategies 78

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth. In this blog, we are going to explore the hot topic of CX automation from A to Z.

Customer Experience 52

Customer Experience Chatbots How To Effort Score 52

Kustomer

JUNE 13, 2022

One way to ensure your agents are able to do this is to establish a framework for chat etiquette. Chat etiquette is essential for successful chat support, whether it’s happening via live chat on your website, SMS or social media. Why Is Chat Etiquette Important for CX? What Is Chat Etiquette? Respond Quickly.

Tips 98

Tips Customer Service Chatbots Social Media 98

Horizon CX

MARCH 19, 2022

It found that only 10% of businesses see significant financial returns on their AI investments. For some strange reason that 10% statistic is popping up more lately—like the recent Bain & Company survey that indicated only 10% of business leaders believe that the primary purpose of their firms is to maximize value for customers.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Vonage

APRIL 4, 2017

Has your research found that most customers prefer to interact with a chatbot as opposed to traditional live customer service? If a chatbot and a live agent both deliver the same answer, but the live agent takes longer to provide it, then the chatbot will be the stronger preference for most customers. If so, why?

Customer Service 159

Customer Service Chatbots Social Media Software 159

SmartMessage Blog

FEBRUARY 18, 2024

Why do you need that? It’s a powerful tool for businesses to create personalized, direct communication channels with their audience. But why is it essential for your business? It’s a dynamic strategy that focuses on cultivating lasting relationships and delivering substantial value to your customers.

Marketing 52

Marketing Chatbots Advertising Customer Satisfaction 52

Comm100

NOVEMBER 8, 2018

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. Adding a new customer communication channel can seem like great business sense, either to embrace a new section of customers, or deflect from other channels.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

Kayako

NOVEMBER 1, 2017

I tried to figure out why, but eventually I needed to chat with the service team of a certain notorious cable company. What’s the live chat etiquette you show your customers? Think about what’s at stake every time a customer interacts with your brand. What do these numbers tell us? It wasn’t.

Chatbots 213

Chatbots Social Media Competitive Advantage Consumers 213

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Companies had already understood for a while now how important is personalization in the Customer Journey but the amount of manual work and engagement it used to take, made many organizations leave it a bit aside.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

NICE inContact

SEPTEMBER 27, 2019

89% of businesses are soon expected to compete mainly on customer experience. 89% of businesses are soon expected to compete mainly on customer experience. Chances are you’ve read that stat before. It’s a wellspring of information they can use to provide better, more personalized service. How does CRM work?

CRM 138

CRM Contact Center Return on Investment Call Center 138