what-are-the-customer-service-imperatives-for-2019 Blog Related Topics 
ShepHyken
JUNE 28, 2019
That’s what we all fear. Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities.
Fox Metrics
AUGUST 14, 2020
Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. times more likely to retain their customers, and 19 times more likely to achieve above-average profitability. FoxMetrics Blog 5. Moz Blog – Analytics 10.
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Upstream Works
SEPTEMBER 1, 2020
Contact center success is heavily dependent on the agents working the frontlines to service customers every single day. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction.
Team Support
MARCH 3, 2021
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn.
CX Accelerator
DECEMBER 10, 2019
Despite the fact that I just got turned away from what, at the time, I perceived to be my dream job, lived through the most hellacious week and had the feeling of sheer overwhelm, I was famous for over-stretching myself and simply couldn’t allow myself to cancel a dinner party. By Becky Roemen. This isn’t sustainable or healthy.
CX Accelerator
DECEMBER 10, 2019
Despite the fact that I just got turned away from what, at the time, I perceived to be my dream job, lived through the most hellacious week and had the feeling of sheer overwhelm, I was famous for over-stretching myself and simply couldn’t allow myself to cancel a dinner party. By Becky Roemen. This isn’t sustainable or healthy.
Comm100
JANUARY 5, 2021
Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. This is understandable. How can a cyber-attack affect my company? million.
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