Ascribe

JANUARY 24, 2024

An Erupting Volcano In the market research landscape, our traditional data analysis approach resembles a long-dormant volcano getting ready to erupt. For years, many have focused on the top of the volcano, the visible summit—the structured data that is easy to access and straightforward to analyze from surveys.

Analysis 52

Analysis Innovation Analytics Industry 52

GetFeedback

JULY 19, 2019

There are key ingredients to consider when gathering both structured and unstructured feedback from customers on an ongoing basis. Use real quotes, call center recordings, and other powerful emotional data to share what’s really going on with your customers. Customer feedback is typically categorized as structured and unstructured.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

AWS Machine Learning

OCTOBER 5, 2023

Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. We also go through best practices and optimization techniques during data preparation, model building, and model tuning.

Effort Score 94

Effort Score Analysis Guidelines Training 94

GetFeedback

DECEMBER 11, 2019

It’s easy to make mistakes or introduce bias when you’re manually analyzing your data, not to mention the amount of time your team might have to spend looking at comments one by one. With text analytics, the process is objective which means that no matter who’s looking at your data you’ll get the same results.

Analytics 221

Analytics Customer Experience How To Trends 221

Lumoa

FEBRUARY 16, 2023

Insights from data analytics can help create new product designs or services. Data can also inform pricing strategies for a better return on investment. Use this data to identify opportunities for improvement and insights so you can better meet their needs. But how do you get well-rounded data? Launching new initiatives.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Financial 99

Financial Multi-Channel Marketing Analysis 99

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. How would you describe your experience with us?

Analysis 208

Analysis Survey Feedback How To 208

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Daniel Group

AUGUST 13, 2021

In this edition of Success Strategies, we will focus on helping you improve your CX program with practical tips, an introduction to our CX Maturity Assessment, some interesting CX articles, and an excerpt my recent blog, What are the Best Practices for Customer Feedback Analytics Tools? Get Complete Customer Contact Data.

B2B 98

B2B Feedback Tips Survey 98

PeopleMetrics

MARCH 25, 2021

open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. These customer survey comments contain GOLD, but because of their unstructured nature, they are difficult to analyze manually. Discover our award-winning Customer Experience (CX) blog: [link].

Survey 62

Survey Analytics Analysis Measurement 62

CX Accelerator

FEBRUARY 12, 2018

Also, there are reports that between 80-85% of information a business uses is in unstructured form. Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. 4) Tell a complete story with your data. Twitter - @SueDuris

Customer Success 140

Customer Success Effort Score Feedback Call Recording 140

2020 Research

OCTOBER 18, 2023

We appreciate your engagement and enthusiasm, and rest assured, we have compiled all the unanswered questions into this blog post. It really comes down to using multiple tools and benchmarking, understanding the data that helped build the tool, and knowing where that data came from. In some cases, it will analyze the data.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Feedbackly

NOVEMBER 14, 2023

If your customer experience program is led by data-driven strategies, you are on the right track. After all, it’s data that eliminates guesswork and tells you how customers perceive your brand and its buying journey. Why Does CX Data Quality Matter? Here are 3 ways to ensure your CX data is of high quality!

Data 52

Data How To Analysis Comparison 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Typically, this data lives in multiple systems and is only looked at by the teams that collect it ( and unfortunately, sometimes not even them!).

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

AWS Machine Learning

MARCH 4, 2024

Vision capabilities – Claude 3 models have been trained to understand structured and unstructured data across different formats, not just language, but also images, charts, diagrams, and more. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems.

Innovation 135

Innovation Travel Financial Exercises 135

Wootric

DECEMBER 21, 2018

When you find yourself drowning in survey responses, unstructured qualitative CX feedback can feel overwhelming. You’ve got tons of qualitative data and you’re wondering how to extract the most value out of it. Here’s what you need to know about setting goals for your Net Promoter Score program.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

B2B 40

B2B Customer Experience Analysis Chatbots 40

AWS Machine Learning

NOVEMBER 2, 2022

IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. Processing unstructured data has become much easier with the advancements in optical character recognition (OCR), machine learning (ML), and natural language processing (NLP).

Data 72

Data Resources Government System 72

Lumoa

JUNE 26, 2023

Building an omnichannel experience helps you access customer data from all your touchpoints. This data will help you create individual experiences for customers. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

Calabrio

DECEMBER 18, 2020

The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.

Contact Center 162

Contact Center Leadership Self Service Analytics 162

NobelBiz

FEBRUARY 9, 2021

Steve Bederman joins the Engati CX Podcast to talk about AI-powered contact centers: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more relevant topics.

Contact Center 98

Contact Center Self Service Metrics Data 98

SurveySparrow

OCTOBER 12, 2023

In this blog, we will look into how questionnaires can transform the way you make decisions. While surveys and questionnaires are often used interchangeably, they refer to completely different aspects of data collection. It’s the tool used within a survey to collect data. Well, it’s not just a possibility anymore.

Examples 52

Examples Survey Analysis Groups 52

AWS Machine Learning

SEPTEMBER 28, 2023

At the same time, the unstructured nature of much of this content makes it time consuming to find answers using traditional search. By using AWS generative AI services, the team has developed a system that can ingest and comprehend massive amounts of unstructured enterprise content.

Knowledge Base 94

Knowledge Base Chatbots Self Service System 94

GetFeedback

OCTOBER 14, 2019

Data accessibility. Many companies struggle with data organization—and that assumes that all companies even have access to data from all aspects of the company. . How can you improve something if you don’t have access to the current data? Data is a language that everyone understands. How to fix it? How to fix it?

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

PeopleMetrics

JULY 31, 2018

No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Unstructured Feedback. Unstructured Feedback. Unstructured feedback is key to understanding why those satisfaction levels are what they are.

Analytics 79

Analytics CEM Telecommunications Hotels 79

Ascribe

JULY 26, 2023

All businesses today are flooded with unstructured, open end consumer comments. From internet reviews to social media posts and responses to survey questions, a mountain of unstructured text begs for analysis. Unstructured comments can be chaotic and filled with misspellings, symbols (e.g., “$!#??!”),

Analysis 40

Analysis Social Media Customer Satisfaction Trends 40

Calabrio

DECEMBER 18, 2020

The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.

Contact Center 130

Contact Center Leadership Self Service Analytics 130

Thematic

FEBRUARY 12, 2020

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of one of pioneers of the Internet… Have you ever heard of Netscape? The CEO of Netscape, Jim Barksdale, once said: “If we have data, let’s look at data. What is unified data?

Analytics 144

Analytics Data NPS Analysis 144

Eptica

APRIL 15, 2020

The Voice of the Customer has always been at the heart of creating a customer-centric business, but in rapidly changing and uncertain times fast, accurate insight, particularly using unstructured data , provides a guide to how to best meet consumer needs. Learn more at www. com / en /.

Net Promoter Score 95

Net Promoter Score Self Service NPS Consumers 95

CX Journey

MAY 20, 2015

There are not only a ton of different customer listening posts these days, but the types of customer data are equally as varied and voluminous. Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my! What is unstructured data ?

Call Center 80

Call Center Analytics Social Media Survey 80

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

User Experience 52

User Experience Tools Feedback Analysis 52

CX Workout - Ideas Blog

MARCH 18, 2021

Unstructured text is the largest human-generated data source, far outstripping any other data source created by man. Decooda’s ATD technology allows our customers to rapidly cull through mountains of unstructured data in an automated fashion. By nature, unstructured data is complicated and messy.

Analytics 52

Analytics Effort Score Analysis Fashion 52

Beyond Philosophy

DECEMBER 21, 2023

I believe in looking at trends, rather than the snapshot of what the data is telling us today, and comparing it with last quarter. Whether you need qualitative or quantitative data analyzed, AI is great at grouping outputs. So, you can give it unstructured data and then group it numerically or by theme, or whatever you need.

Analysis 88

Analysis Trends Customer Centricity Customer Insights 88

CX Journey

JULY 10, 2014

It appeared on their blog on March 17, 2014. What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. To do that, we must have the right data at our fingertips.

Data 177

Data Customer Experience Customer Journeys Analysis 177

AWS Machine Learning

MAY 18, 2023

Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. Choose Data sources in the navigation pane. You can now also choose OAuth 2.0

Groups 76

Groups Knowledge Base Policies Examples 76

Bizagi

DECEMBER 28, 2018

Make sense of data for your bots. This is due to the large amounts of unstructured data that businesses are trying to automate. As explained in our previous blog about using Bizagi with RPA , it’s important to bring logic to this unstructured data and orchestrate the information to get it ready to be used by the bots.

Banking 85

Banking Guidelines Communication Data 85

SaleMove

JULY 8, 2020

Data is the New Oil – Data Scientists in the Contact Center. Data is the new oil. to create a valuable entity that drives profitable activity; so must data be broken down, analyzed for it to have value.” – Clive Humby, data scientist pioneer. Harnessing that data will fuel the economies of tomorrow.

Contact Center 58

Contact Center Analytics Trends Sports 58