ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Usage of your product’s differentiating features and activity in the product.

Metrics 94

Metrics B2B NPS Measurement 94

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”. Customer retention is paramount in keeping a SaaS company afloat, particularly as a company matures. Renewals are the lifeblood of our work.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Begin your digital transformation journey today!

Engagement 130

Engagement Tips eBook Chatbots 130

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. He’s been featured in top-tier publications such as The Wall Street Journal, Inc. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

Case Study 59

Case Study Chatbots Study Tips 59

ClientSuccess

NOVEMBER 2, 2022

While multiple factors drive customer retention (including product value and internal customer issues, which a CSM will have little control over), customer success managers can strategically focus their efforts, conversations, and recommendations for customers to help guide them toward long-term, mutually beneficial partnerships.

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

Totango

JUNE 28, 2022

Let’s look at three things CMOs should do during tumultuous economic times to support their current customer base and promote retention and expansion. . And in order to maximize your ROI, you should be focusing on retention and customer satisfaction strategies. Maximize Your Return on Investments.

Return on Investment 73

Return on Investment Competitive Advantage ROI Effort Score 73

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Services We evaluated each tool’s core services and features offered by them. 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5)

B2B 52

B2B Tools Feedback Comparison 52

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Totango

AUGUST 2, 2022

By staying on top of your customers’ health and proactively responding to issues or growth opportunities, you can make a huge impact on the success of your customers’ overall journey, which can result in driving adoption, retention and expansion. . Solidifying Customer Relationships.

Customer Success 78

Customer Success Customer Journeys Customer Satisfaction Customer Confidence 78

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Applying these strategies help you improve customer satisfaction, ease customer retention, and improve business performance.

Examples 98

Examples Strategy Marketing Social Media 98

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. With the Real-Time Monitoring feature of NobelBiz OMNI+, you gain a powerful tool that can revolutionize your contact center operations. Hold queues and smart call routing play a pivotal role.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

GetFeedback

SEPTEMBER 24, 2019

Speak to the unique value of each stakeholder . One effective way to identify the unique opportunities for each stakeholder is by conducting interviews with them. For example, software companies must compete based on the features, functionality, and usability of the solutions offered. Consider the following examples. .

How To 150

How To ROI Policies Analysis 150

Optimove

MARCH 14, 2024

Ensure consistency across various platforms while adapting content dynamically to suit the channel’s unique characteristics. Encourage continued activity to enhance retention likelihood, with increasing engagement correlated to higher retention rates. For more insights, Request a Demo.

Tips 52

Tips Marketing Sports Gamification 52

Lumoa

FEBRUARY 16, 2023

Instead, you should see VoC as a tool to gain unique insights. In addition, VoC can provide insights into customer preferences, allowing companies to tailor their communication, featured items, or other offerings. Each department will bring its own unique perspective to the table. Verifying customer feedback.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

BirdEye

MAY 15, 2023

In this blog post, we’ll explore the secrets behind successful branding strategies, discuss why it’s important for businesses to have one, and look at real-life examples. Think about what innovations you’re introducing or consumer problems you’re uniquely positioned to solve. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. To differentiate themselves, chiropractors need to develop a unique selling proposition (USP) that showcases what sets their practice apart.

Marketing 59

Marketing Social Media How To Healthcare 59

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. This blog post aims to help you with that.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. This blog post aims to help you with that.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Increased Employee Retention: Happy employees are 87% less likely to leave their organization.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. Are users logging into the platform? .

Tips 52

Tips Return on Investment Effort Score Customer Retention 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics Customer Success Measurement Financial 52

Optimove

JUNE 17, 2021

” Fittingly enough, this is EXACTLY what Optimove is all about; the value we bring our own clients; what we preach, blog in-blog out. And so, my course of action was obvious: I’ll just use Optimove to communicate with our clients and increase retention and adoption. And no one had to run away or scream.

CRM 52

CRM Groups Communication Metrics 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics Measurement Customer Success Customers 52

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. Establishing precise deadlines and goals should never be dismissed and the program needs to be customized based on the uniqueness of the firm. You just focus on the core features during the customer onboarding procedure.

Company 52

Company Social Media Measurement B2B 52

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention? Why Is Customer Retention Important?

Strategy 74

Strategy Customer Journeys How To Customer Retention 74

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce. Highlight the most valuable features of your product during onboarding.

Strategy 52

Strategy Management User Experience Measurement 52

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. In the ‘customer success metrics’ blogs that will follow, I will dive deeper into each category with examples and formulas. I will be diving into definitions and formulas of financial metrics in upcoming blog posts. Let’s get started.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. Employee retention and the reduction of turnover costs are pivotal aspects of creating a stable and thriving workplace. So, what is the solution here? Who wouldn’t want that, right?!

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Customer Retention 118

Customer Retention Effort Score Customers Resources 118

Totango

FEBRUARY 23, 2023

That timely topic got center stage at the Customer Success Festival in Austin during a panel discussion called “Supercharge your ops team to help you grow revenue at scale,” featuring Chris Dishman , VP of global customer success at Totango, and Taylor Hodges , global head of customer success at JLL Technologies – Corrigo.

Tips 83

Tips Net Promoter Score Metrics NPS 83

CustomerSuccessBox

APRIL 29, 2022

If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. Customer retention is critical to your company’s long-term success. 10 Best SaaS Retention strategies for your business! Do not teach all features in one go.

Strategy 52

Strategy Customer Retention Metrics B2B 52

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Reducing Churn and Improving Retention: Knowledge is power, my friend. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 12.

Survey 52

Survey Feedback User Experience Communication 52

Integrity Solutions

NOVEMBER 22, 2022

Engaging employees in a meaningful and measurable way requires uniquely coaching your diverse workforce. Training — particularly when it’s part of a systemic career development strategy — plays an important role in employee retention. This blog is based on an article originally contributed to CU Today.

Employee Engagement 79

Employee Engagement Banking Culture Engagement 79

CustomerSuccessBox

DECEMBER 31, 2021

In this blog post, let’s find out how Customer Success is different from the Professional Services function. For example- a PS team can configure a feature on behalf of customers. Several research studies have shown that these services help drive the other primary spokes of customer success like retention, and expansion.

Customer Success 52

Customer Success How To B2B Consulting 52