BirdEye

DECEMBER 14, 2022

If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. In this article, we’ll cover 10 different types of social media content that can help your business grow online. Video stories 5. Live videos 6.

Social Media 98

Social Media eBook Infographics Entertainment 98

QuestionPro Audience

JULY 28, 2022

It enables a more flexible and efficient capture of information, as respondents can now upload pictures and videos straight to the study in real-time, meaning they can be sure that they’re captured during natural interactions. Why are we just now paying attention to such an essential aspect of our consumer behavior?

Study 195

Study Video Groups Analysis 195

GetFeedback

JANUARY 21, 2019

Surveys that focus on helping you plan your content marketing strategy should be brief and include very specific questions aimed at helping you make decisions about what type of content to create and where to create it (YouTube vs. your own blog, for example). Content type question [open-ended]. Blog posts.

Survey 210

Survey Marketing How To Infographics 210

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. If you ask 100 people what live chat is, 99 will explain how agents and customers can type messages to one another, just like instant messaging. Audio and video c hat.

Software 130

Software Video eBook Interaction 130

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Joe Rawlinson

APRIL 3, 2023

Organic search leads are prospective customers who discover your website online when they type something into a search engine like Google. When a customer types some of these search terms into Google, your site is more likely to appear at the top of the SERPs. Video content is a great way to impress both Google and your audience.

Video 78

Video Customer Retention Metrics Strategy 78

delighted

SEPTEMBER 21, 2023

8 types of customer testimonials with examples How to get customer testimonials Testimonial design best practices: Tips for good testimonials What is a customer testimonial? In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand.

Examples 86

Examples Net Promoter Score How To Case Study 86

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered.

Knowledge Base 52

Knowledge Base Metrics Video Government 52

BirdEye

DECEMBER 8, 2022

There are more than a dozen types of social media with more popping up every day. In this article, we’ll show you 15 different types of social media so you can decide which ones will be best for your business. Table of contents Choosing the right social media types for your business 1. Video sharing social media platforms 4.

Social Media 98

Social Media Brands Video Entertainment 98

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? The following is a lightly edited transcript of the video below. You matter. Of course not.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Comm100

NOVEMBER 18, 2021

This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students. A student knows they can type a question and within seconds get a response. Unless you’re living under a rock, you’ll have heard of, and likely used live chat.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). If a customer has a question, they simply click the chat button (typically positioned in the bottom right corner of the web page) and a chat window pops open. Let’s dig in. • Cut down costs.

Video 246

Video Social Media Software Knowledge Base 246

BirdEye

JULY 6, 2023

This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. This message type allows businesses to impress their customers with visual aids, product links, and specially designed communication. Email We check our emails every day for personal and business communications.

Connections 98

Connections Communication Video Customers 98

BirdEye

JULY 3, 2023

The advantages and disadvantages of affiliate marketing What are the types of affiliate marketing? What are the different types of affiliate programs? The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. billion by 2023. How do affiliates make money?

Sales 98

Sales Marketing Social Media Video 98

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Some live chat software complies with major international security standards and privacy laws such as SOC 2 Type II, ISO 27001 and PIPEDA. . In the US, the top-performing private sector boasts an 8.3 A 2020 survey showed that 22.6%

Government 203

Government Wait Times Video Guidelines 203

BirdEye

APRIL 25, 2023

Videos, images, links, and live streams work the best here. Images, videos, stories, reels, and IGTV are some content formats you can explore here. Brands can leverage professional content, industry news, job postings, thought leadership articles, videos, and infographics on LinkedIn for the best results.

Social Media 93

Social Media How To Infographics Video 93

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 billion The internet has 4.2

Social Media 98

Social Media Video Advertising Marketing 98

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? The service assigns them to a user instead of a location (as with landline numbers.) Table of contents What is VoIP?

Call Recording 111

Call Recording Video System Communication 111

BirdEye

AUGUST 28, 2023

Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. Q3: What are the types of reach of each social media platform? Watch the Free Demo Now.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. Regularly post high-quality images of completed projects.

Marketing 111

Marketing Social Media Advertising Tips 111

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100 has all the security and privacy compliances that higher education needs, including: SOC Type II – The highest degree of excellence in security, availability, processing integrity, confidentiality, and customer data privacy.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

AUGUST 8, 2022

The technology they are powered by depends on the type of chatbot, which we’ll look at in the next section. . Task bots are another effective type of chatbot. Customer service is an always changing landscape. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Feedbackly

JANUARY 11, 2024

If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that. Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0 We are excited to announce that we have launched Feedbackly 3.0, our biggest release in years!

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

BirdEye

JULY 14, 2023

And that is why this blog post covers all the social media image sizes you need to succeed across all channels. In terms of videos, Reels have never been hotter. In terms of videos, Reels have never been hotter. Instagram Reels sizes Instagram Reels video size is 1080 x 1920 pixels, with the precise aspect ratio of 9:16.

Social Media 96

Social Media Video Advertising Return on Investment 96

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. And as humans, we use emotions in daily life to make all sorts of decisions. It’s natural for emotions, then, to be a natural part of customer engagement and experience. .

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. Download the chart from this video. ? ? ?. Discover our award-winning Customer Experience (CX) blog: [link]. The best VoC programs use both. Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

Survey 118

Survey Net Promoter Score Voice of Customer Measurement 118

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Innovation 85

Innovation Video CRM Customer Success 85

CSM Magazine

AUGUST 16, 2022

In this blog post, we’ll outline all the steps you need to take to start a successful YouTube channel as a vlogger or video blogger. Your channel plan should include what types of videos you plan to create, when you’re going to publish them, and where you’re going to publish them. Step 5: Develop your video skills.

Video 52

Video Brands Connections Consumers 52

DemandJump

DECEMBER 28, 2020

One of the age old marketing questions is, “Is social media a type of content marketing ?” In addition to the content that’s made specifically for social media channels, there’s also an immense distribution network for all of the rest of the content you produce, from blog posts to videos. The answer is unequivocally yes.

Social Media 92

Social Media Examples Marketing Video 92

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 98

Examples Tips Customer Success Analysis 98

BirdEye

MAY 10, 2023

In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Create SEO optimized blog articles, social media posts, infographics, and videos. Example: An insurance agency creates a series of blog articles that cover complex insurance topics in simple terms.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

MARCH 15, 2024

So, step up your game and enhance the impact of your Instagram stories with the design hacks shared in this blog post. What’s more effective at grabbing attention on Instagram than a vibrant play of colors and designs? In the world of social media, attention and engagement are the ultimate currencies. Let’s dive in. Look no further.

Social Media 64

Social Media How To Video Multi-Channel 64

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Video 52

Video Communication Training Social Media 52

Comm100

SEPTEMBER 14, 2022

Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. In this blog we will explain how each of these messaging software differ so you can find the right solution for you and your customers.

Software 180

Software Omni-Channel Social Media Chatbots 180

BirdEye

DECEMBER 22, 2023

In this blog, we’ll cover what to look for in a small business phone system, which phone systems are the best for small businesses, and more. The cost of a small business phone system varies widely depending on the type of system, the features required, and the number of users. Riiing, riiing.

System 111

System Self Service Analytics Communication 111