Lithium

JANUARY 31, 2022

Now an independent consultant who helps brands get the most out of their community platforms, she shares her experience below of using Khoros blogs to help build the Cisco Meraki community. A blog post about blogs! The layout is that of a standard blog, with a running list of posts. Community Announcements blog.

Knowledge Base 98

Knowledge Base Interaction Consulting Examples 98

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. What is customer experience automation? And this coverage extends across multiple channels.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

DECEMBER 8, 2020

They are less skilled at handling more complex questions and tasks and are limited by their ability to work on a prior script. They are less skilled at handling more complex questions and tasks and are limited by their ability to work on a prior script. It takes careful management of a lot of moving parts. Enter automation.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

ShepHyken

SEPTEMBER 14, 2018

By being savvy about who are the most likely to eventually become conversions, you can ensure that your time is well spent walking them through the buying process and being there for them if they have any questions along the way. The modern marketplace offers many different ways to make your business and employees more productive.

Analytics 274

Analytics e-support Software Sales 274

InMoment XI

MAY 18, 2022

The open-ended nature of an interview allows us to ask all of the right questions and follow the conversation wherever the respondent takes it. While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. But it doesn’t have to be that way! The Insights.

B2B 493

B2B Company Roadmap Sales 493

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

SmartMessage Blog

DECEMBER 27, 2021

Here are the top 2021 blog posts from SmartMessage. In our blog post detailing other benefits, we focused on the capabilities of this efficient source. In our blog post detailing other benefits, we focused on the capabilities of this efficient source. Our blog post lists the points to check before choosing the tool.

Omni-Channel 75

Omni-Channel Tips Chatbots Communication 75

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. Let’s break down how you can do just that now. What are on-demand economies? On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? I’m guessing that’s a big ‘yes.’ ’ It’s a common goal, after all. They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. Their customers?

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

JANUARY 3, 2023

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Additionally, testing survey questions beforehand to ensure they make sense is important before asking respondents to answer them.

Survey 394

Survey Metrics NPS Effort Score 394

Comm100

MARCH 25, 2024

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ShepHyken

SEPTEMBER 8, 2017

The worst thing that can happen to you is when a customer or potential user asks a simple question and you can’t answer it right then and there. The worst thing that can happen to you is when a customer or potential user asks a simple question and you can’t answer it right then and there. Who doesn’t appreciate fast customer service?

Infographics 158

Infographics Airlines Advertising Resources 158

ShepHyken

DECEMBER 27, 2019

This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. Service’ is what we do, it is a product or the transaction to receive the product. So, What is a Five-Star Experience?

Tips 134

Tips Connections Customer Experience Leadership 134

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Team members should be trained to become product experts, enabling them to answer questions accurately and provide helpful information.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Convenience Customers can use live chat without having to leave the website they are on, making it a convenient option for getting support or asking questions. The advantages of live chat 1.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

How To 52

How To Social Media Video Tips 52

ShepHyken

NOVEMBER 22, 2019

Now, the question is, what could these principles be? What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . However, while it seems challenging, it’s definitely not impossible.

Exceptional Customer Service 139

Exceptional Customer Service Multi-Channel Communication Customer Care 139

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

ShepHyken

JANUARY 25, 2019

Or, by asking questions at the appropriate time. If you are speaking with a customer or potential customer, you can nod to assure her that her concerns have been understood, her questions will be addressed. This easy-to-remember rhyme will help you help your customer find satisfaction. In a worst-case scenario, to the police.

Customer Satisfaction 115

Customer Satisfaction Leadership Customer Service Representative Training 115

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. It’s great to start tracking the questions. Encourage suggestions.

Tips 110

Tips Social Media Leadership Exercises 110

Kayako

MAY 12, 2016

No one has all the answers… but we face a lot of the same questions,”. Customer support blogs, and publications. Check out and subscribe to her blog to learn about the latest best practices in the customer experience and success space. A lot, it turns out. Customer support is undergoing a fundamental shift. Support Ops.

Conference 120

Conference Tips Call Center Video 120

Comm100

JUNE 25, 2020

It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. However, making the right moves today is easier said than done. It can actually hurt your brand in the long run.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Perceived corruption and inefficiencies within government institutions have significantly impacted public perception, leading many to question the integrity and effectiveness of their leaders and public services.

Government 188

Government Communication Self Service Chatbots 188

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Analytics 93

Analytics Data Social Media Analysis 93

ShepHyken

OCTOBER 4, 2019

During the buying process, they research, compare, look for recommendations, ask questions, and consider various options carefully. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

Brands 119

Brands Engagement How To ROI 119

ShepHyken

AUGUST 25, 2017

Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. They work much like a messaging app in that a person types a question and the software goes to work to answer it. They can tackle most questions immediately.

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

ShepHyken

MAY 24, 2019

Be honest – even if you are a customer service professional who relies on surveys for your data, when you see someone on the street asking survey questions, how many times do you cross to the other side? Thousands of dollars are spent in creating clear surveys and questions and then in the analysis of pertinent data from those surveys.

Survey 104

Survey Customer Service Effort Score Infographics 104

ShepHyken

JULY 5, 2019

If chatting on iMessage with your friends has become second nature, then the big question is: How can you communicate online with your clients and still get the message across, as you would face-to-face? One that unlocks the opportunity to form a relationship and build customer loyalty. . Do you speak Internet? Offer a self-service solution.

Communication 120

Communication Self Service Social Media Knowledge Base 120

ShepHyken

JUNE 7, 2019

When someone has a question, faces a technical issue, or needs any kind of help from a business, be it a contractor, lawyer, or doctor, they’ll do a quick search to find their website. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere. Think again.

Connections 117

Connections Customer Centricity Consumers Culture 117

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. And starting a blog on food can be the best passive income stream that you want to choose. You’re at the right place then! Keep it simple.

How To 52

How To Entertainment Travel Survey 52

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! ” (I know this question.). Shep Hyken . If, in coaching, we told the advisor they were ‘good’, we all were happy.

Hotels 119

Hotels Social Media Travel Brands 119

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses. Both these will drive businesses in the competitive economy.

Trends 98

Trends Customer Service Video B2B 98

ShepHyken

JUNE 28, 2019

As futurist Byron Reese points out , “Technology is really good about creating new good high-paying jobs, and it, in turn, destroys low-paying, lower-skilled jobs … the question to ask is not whether the people whose jobs are replaced by automation can do the new jobs. Technology replacing humans. That’s what we all fear.

Contact Center 110

Contact Center Self Service Banking Airlines 110

ShepHyken

APRIL 19, 2019

One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for. The Power of One Question. Rather than bombarding customers with lots of questions, try limiting your interactions to just one question.

Survey 101

Survey Feedback Retail Consumers 101