the-whats-next-of-journey-mapping Blog Related Topics 
InMoment XI
DECEMBER 7, 2022
In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. These various interactions along the customer lifecycle —and, more specifically, those that have the most impact on the business—are what we like to call “Moments That Matter” (MTM) in customer experience.
Lumoa
JANUARY 27, 2023
Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. In This Article: What is a Customer Experience Audit Checklist? So what can be done? This is especially true when it comes to serving your customers.
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Lumoa
APRIL 28, 2024
If you’re reading this blog post, you are probably one of them. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).
Totango
NOVEMBER 10, 2023
Is the customer journey mapping exercise a worthwhile effort? Here are the hottest takeaways from the discussion—and, in our opinion, probably worth considering as we work towards the next generation of customer success. As a leader in customer success, who’s your friend in the C-suite? We hope so! At Totango Live!
SuiteCX
JANUARY 29, 2021
What does that term even mean? What she needed were better tools to help her analyze our VOC more efficiently, but the topic of tools will have to wait for another blog post. With VOC and cross-functional program management already established, I turned to the next two pillars. Who do you bring in? Who do you leave out?
Lumoa
JANUARY 19, 2023
Map Your Current Customer Journey 3. What does the company want to achieve? This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Furthermore, customers remember their good and bad experiences with brands.
GetFeedback
AUGUST 14, 2019
So, what’s a company to do to earn an even better CSAT score? What’s going on here? Back to the question about what a company should do to ensure even better CSAT scores. Back to the question about what a company should do to ensure even better CSAT scores. The score is solid. And rightly so — it usually can be.
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