kommunicate

AUGUST 25, 2023

Last Updated on August 25, 2023 Imagine you are the founder of a SaaS company that has just built the perfect product that will solve a very particular problem for the customer. But how do the customers know that it is YOUR product that they need? And why will they move away from the competition, [.]

Strategy 94

Strategy Customers Company Management 94

Comm100

FEBRUARY 6, 2023

Customer experience, also known as CX, is a customer’s overall experience when interacting with an institution’s products or services and their perception of the business and its values. The post Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023 appeared first on Comm100.

Financial 191

Financial Trends Self Service Customer Experience 191

Forrester's Customer Insights

APRIL 26, 2024

This blog post dives into how product analytics helps uncover valuable insights into user behavior, product performance, and market trends.

Analytics 28

Analytics Trends Marketing Management 28

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. Are they personally doing okay?

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Survey 186

Survey How To Feedback Guidelines 186

kommunicate

NOVEMBER 29, 2023

Last Updated on November 29, 2023 In a large enterprise, the role of a Product Manager emerges as a linchpin for success. A PM is someone who paves the path for the growth of the product and turning into a cash cow for the business. Marty Cagan, in his seminal work “Inspired,” succinctly captures the [.]

Management 98

Management Customer Experience How To Customers 98

DemandJump

JUNE 9, 2022

Having a central place to keep your landing and product pages is a major driver of sales and engagement, but that isn’t always enough. Bringing in new customers can be easier if you have a blog attached to your website. In fact, companies with blogs bring 55% more traffic to their websites when found organically through Google.

Sales 98

Sales Marketing Industry Strategy 98

kommunicate

AUGUST 30, 2023

Last Updated on August 30, 2023 We all know how chaotic product marketing can be. Product marketing campaigns that must go out on time, like clockwork. The post Simplifying Product Prioritization Through RICE: A Practical Handbook For PMs appeared first on Kommunicate Blog. There are competitors to keep a tab on.

Handbook 97

Handbook Sales Marketing Data 97

kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.

Chatbots 96

Chatbots Engagement Management 96

Totango

FEBRUARY 25, 2022

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Product usage and daily digital tools integrations. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. In-App messaging.

Roadmap 94

Roadmap Innovation Customer Success Tools 94

kommunicate

SEPTEMBER 7, 2023

The post Here’s What’s New From September 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. But we did more than just move our stuff to a different location. We made bold [.]

Brands 94

Brands 94

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Resources 80

Resources Management Conference Groups 80

kommunicate

SEPTEMBER 6, 2023

Last Updated on September 6, 2023 Product improvement is no longer a nice-to-have, but a strategic necessity for sustained success. If you are someone who is in charge of driving engagement for your product, some of these questions would have bothered you more often than not – 1. How can I enhance our existing product [.]

Tips 93

Tips Engagement Management 93

kommunicate

AUGUST 3, 2023

The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. Introducing the Document scanner, letting you convert your document into a chatbot. But that is just one of the many achievements. More details about [.]

Chatbots 93

Chatbots 93

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 94

Company CRM e-support Resources 94

Comm100

JUNE 15, 2022

Collecting numerical data in terms of measurable analytics, combined with written feedback, can assist you in really narrowing down any issues to gain a clear overview of how your customers are interacting with your product.

Brands 215

Brands Customer Experience Customer Journeys Net Promoter Score 215

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91

kommunicate

JULY 6, 2023

More details about our major product updates here: 1. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now. Campaign Messaging feature : The campaign messaging [.]

Customers 98

Customers 98

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

kommunicate

APRIL 5, 2023

The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. After a long March, we finally reached April with a feature that has been in the works for quite some time. We won’t keep you waiting, so here are the deets: [.]

Chatbots 97

Chatbots 97

ShepHyken

NOVEMBER 27, 2020

If you sell products, such as T-shirts, jewelry, or some electronics, you can do this by cutting out the middleman. Instead of ordering products, having them sent to you, and then, in turn, shipping them to your customers, look into dropshipping. It also means you are unlikely to run out of products that are in high demand.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

kommunicate

MARCH 3, 2023

The post Here’s What’s New From March 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. This is because we saw some pretty impressive feature releases last month, things whose UI looked easy but are quite complex engineering problems to solve. We won’t keep you waiting, so [.]

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97

kommunicate

JULY 28, 2023

Last Updated on July 28, 2023 Product engagement acts as a key indicator of customer satisfaction and loyalty in any business. It shows how deeply users interact with your product, highlighting their level of interest, adoption, and ongoing value. Without tracking your product engagement, you’re essentially flying blind.

Metrics 96

Metrics Engagement Customer Satisfaction Loyalty 96

kommunicate

OCTOBER 13, 2023

Last Updated on October 13, 2023 Here are our major updates from the month of October: Features Improvements Bug Fixes The post Kommunicate Product Updates From October 2023 appeared first on Kommunicate Blog.

52

52

kommunicate

FEBRUARY 9, 2023

We added some exciting features to our product in the month of January, and here is a quick update. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customers 98

Customers 98

kommunicate

NOVEMBER 17, 2023

The post Here’s What’s New From November 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. Added the new design on getstarted Form fields We are now showing the first Tile [.]

59

59

Comm100

DECEMBER 8, 2020

Say someone visits your website looking for more information on the product you offer. To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

MAY 25, 2022

Typically, contact centers experience demand spikes because of holidays, seasonal changes, service issues, and product recalls. The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100. The past two years represent unprecedented changes when it comes to customer demands.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

kommunicate

JUNE 1, 2023

Last Updated on June 1, 2023 The month of May saw our engineers pull out a neat trick out of their hat, and our product is one step closer to becoming the perfect solution for all your chatbot needs. The post Here’s What’s New From June 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog.

Chatbots 75

Chatbots 75

SurveySparrow

SEPTEMBER 9, 2023

Perfecting your product experience might sound like rocket science but honestly, we’ll say it’s not. In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. What is Product Experience?

Analytics 52

Analytics Analysis User Experience Trends 52

kommunicate

MAY 4, 2023

The post Here’s What’s New From May 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog. Our engineers have worked hard to bring you a feature-addition that has been asked by a lot of folks. So, here it goes. Banking and Healthcare chatbot templates : We [.]

Hospitality 95

Hospitality Banking Healthcare Chatbots 95

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 98

Innovation Customer Success Customer Journeys System 98

kommunicate

DECEMBER 16, 2023

The post Here’s Whats New From December 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. Multilingual capabilities on Document Scanner and Website Scraper: We are excited to announce that we have made our Document Chatbot Trainer & “Web Chatbot Trainer” multilingual.

Chatbots 52

Chatbots Training 52

kommunicate

DECEMBER 27, 2023

Last Updated on December 27, 2023 Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. The post Implementing Generative AI – A Step-by-Step Guide for Product Managers appeared first on Kommunicate Blog.

Management 52

Management Course 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Survey 52