Remove page 36
article thumbnail

Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

But, only 36% can respond that fast. Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. Link back to the main page within the chat window. Social media is even more demanding on businesses. Make it simplistic!

Chatbots 147
article thumbnail

Why are Contact Centres Adopting a Digital-First Strategy?

Comm100

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. This compares to a 78% benchmark for phone support. Automation takes this speed to the next level.

Strategy 131
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Personalize the Conversation: Making the Most of SMS Marketing

SaleMove

Is it a one-way communication where you are driving respondents to another (and potentially less convenient) media like the phone or a web page? The post Personalize the Conversation: Making the Most of SMS Marketing appeared first on Glia Blog | Digital Customer Service Explained.

article thumbnail

Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. To get a refund, I merely clicked a few buttons, and within 36 hours, the money was credited back to me. Shep Hyken.

article thumbnail

Personalize the Conversation: Making the Most of SMS Marketing

SaleMove

Is it a one-way communication where you are driving respondents to another (and potentially less convenient) media like the phone or a web page? The post Personalize the Conversation: Making the Most of SMS Marketing appeared first on Glia Blog | Digital Customer Service Explained.

article thumbnail

Our Take on the T-Mobile and BankMobile Partnership

North Highland

Interestingly, T-Mobile has also launched 36-month payment plans this week , giving customers unprecedented financing flexibility. The account setup page of one of the company’s products, BankMobileVibe , reinforces this mission. This blog was co-authored by: Chad Carmichael.

article thumbnail

Are you on these 40+ powerful eCommerce review sites?

BirdEye

Use case: By listing a business on a Facebook Business page, businesses can effectively expand their online presence, be more accessible to their audience, and utilize robust advertising tools to reach and connect with potential customers. Here are two places your travel business must be listed: 36.