ShepHyken

SEPTEMBER 15, 2017

Additional research shows that AI marketing will, in fact, be a dominant marketing trend this very year. Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. There is a wealth of customer data available to marketers today. Joining the Conversations.

Customer Engagement 196

Customer Engagement Engagement Marketing Fashion 196

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 FoxMetrics Blog 5.

Analytics 93

Analytics Data Social Media Analysis 93

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. Obviously, businesses wouldn’t exist without them!

Analysis 208

Analysis Survey Feedback How To 208

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. The findings will assist companies in making data-based decisions on what kind of music to play to ensure the best possible customer experience and employee satisfaction. “We’re excited to be part of this research.

Feedback 105

Feedback Retail Study Employee Experience 105

Calabrio

DECEMBER 18, 2020

The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.

Contact Center 162

Contact Center Leadership Self Service Analytics 162

Lumoa

DECEMBER 19, 2023

Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. Firstly, it is time-consuming and labor-intensive, making analyzing large volumes of data impractical.

Analysis 208

Analysis Social Media Trends Feedback 208

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies.

Government 188

Government Communication Self Service Chatbots 188

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Here are some key insights. We must rethink how quickly we can get from data to an idea to an initiative to completion. How is your organization using the program to drive change?

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

Interactions

MARCH 28, 2024

39% of CX leaders polled by GDS state competing objectives and KPIs between departments within their organization as the reason their CX efforts are impeded. Watch the Webinar Utilization of Transformational Data: Data is the fuel for CX improvement and innovation. Yet, many aren’t delivering.

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

ShepHyken

DECEMBER 14, 2018

CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Successful cyber attacks have plunged organizations of all shapes and sizes into chaos, from private companies to governments. The risk of a data breach is also ranked as a major threat (54 percent).

Customer Experience 103

Customer Experience Policies Government Customers 103

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns.

Healthcare 59

Healthcare Industry Trends Innovation 59

2020 Research

MARCH 14, 2023

Qualitative market research is a critical component of business strategy, as it provides deep insights into consumer behavior, attitudes, and preferences. In recent years, digital research tools have revolutionized the field of qualitative research, making it faster, more cost-effective, and more efficient.

Groups 98

Groups Consumers Consulting Tools 98

Clarivate

APRIL 14, 2024

Dive into the historical evolution and contemporary challenges of assessing the socioeconomic impact of publicly funded research with insights from the Institute for Scientific Information. It can become an onerous distraction: difficult to measure and rarely the main impetus behind research effort. In the third century B.C.E.,

Government 59

Government Policies Report Culture 59

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Innovation 134

Innovation Travel Financial Exercises 134

Calabrio

DECEMBER 18, 2020

The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.

Contact Center 130

Contact Center Leadership Self Service Analytics 130

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Analyzing extensive datasets to forecast trends.

Report 91

Report Trends Customer Success Self Service 91

Beyond Philosophy

MARCH 19, 2020

We encourage clients to research their customers all the time. Some of the research told us what we expected to hear, but some of the revelations might surprise you. We talked about this research in a recent podcast. Every organization should be prioritizing the things that drive the most value. You All Want Growth.

Trends 192

Trends Net Promoter Score Effort Score ROI 192

ShepHyken

NOVEMBER 16, 2018

This implies we blossom with being dynamic and educated on the web, and ExactTarget Marketing content confirmed this from a research they did, whereby 91% of purchasers demonstrated that access to content across all gadgets was imperative. Organizations need to meet consumers where they are and fulfill their refined needs.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team. Why is that?

Tools 52

Tools Software Marketing Analytics 52

Clarivate

SEPTEMBER 7, 2023

We are proud to introduce fresh insights into measuring global research performance via our dynamic G20 scorecard for 2023, newly enhanced with online data visualizations. This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation.

Government 116

Government Trends Innovation Comparison 116

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. Unfortunately, most of the time that’s easier said than done. It provides an IHUT experience unlike any other.

Consulting 98

Consulting Video Feedback Analysis 98

TechSee

JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Customers expect better and faster pre and post purchase services. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

2020 Research

JULY 4, 2023

In the fast-paced and ever-changing world of business, market research has become the secret ingredient for success. Now, organizations must tap into valuable consumer data to stay ahead of the game. That’s where market research comes in. In this Article: What Is Zero-Party Data? Why is this shift so crucial?

Data 97

Data Consumers Trends Resources 97

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

SuiteCX

FEBRUARY 18, 2020

They can have a cost-effective, consistent and programmatic approach that can be used over time for statistically valid research. Usage objective – A pulse on the Customer – Dashboard for trends – Top/Bottom Box Target user – Research, CX team Resource and investment – Low to extremely high. They can inform Macro CX and Micro CX/UX.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Government 120

Government Training Data Policies 120

SurveySparrow

OCTOBER 21, 2023

What do you think is the first recorded design research? Design research is more than just a process. This blog will look into its meaning, importance, and all that you need to know. This blog will look into its meaning, importance, and all that you need to know. What is Design Research? Intriguing right?

Study 52

Study Analysis User Experience Innovation 52

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Insight technologies that deliver personalization and predictive analytics. Shep Hyken.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

Beyond Philosophy

APRIL 11, 2024

Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. It’s our job to determine what it is. But how should you do it, and why is it important? Both are fair questions.

How To 78

How To Exercises Video Customers 78

BirdEye

SEPTEMBER 29, 2023

This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. But this knowledge does not come easy.

How To 111

How To Insurance Social Media Multi-Channel 111

BirdEye

MARCH 17, 2023

The insights gained from social listening can be invaluable when it comes to making strategic business decisions. The insights gained from social listening can be invaluable when it comes to making strategic business decisions. Table of contents What is social listening?

Tips 98

Tips Social Media How To Analysis 98

Retently

JULY 28, 2023

However, making sure customer experience is handled the right way throughout your entire organization can be tricky – especially if you have a large company with multiple departments and branches. The second approach definitely sounds more complex, expensive and demanding in terms of effort. How Did the CXO Position Come to Be?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. Especially in a world that is crazy about instant data! This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool? Real-Time Data: Get updates on the spot.

Tools 52

Tools Marketing Strategy Analysis 52

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Beyond Philosophy

OCTOBER 20, 2022

This newsletter issue is the second of a series based on a podcast we did with Beyond Philosophy’s own Zhecho Dobrev ( @ZhechoDobrev ), author of The Big Miss: How Organizations Overlook the Value of Emotions. AI needs a lot of data and needs to be the correct data. Therefore, the data must include emotional data.

Self Service 78

Self Service Contact Center Banking System 78