BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Customer Care 177

Customer Care How To Sports Case Study 177

One Millimeter Mindset

SEPTEMBER 29, 2021

Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? Take a One Millimeter Moment. Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. Pause and breathe. Here you go!

Innovation 88

Innovation Travel Leadership Meeting 88

Comm100

DECEMBER 14, 2022

Whether you have ten customers, or ten thousand, keeping track of their individual preferences, addressing their individual concerns, and meeting their individual expectations is integral to how they perceive you. A welcome screen that collects this data from a visitor can then guide them to the relevant pages depending on their intent.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

InMoment XI

FEBRUARY 2, 2024

Hootsuite is one of today’s most widely used social media management platforms. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place. Answering a complaint on social media can increase customer advocacy by 25%. What is Hootsuite?

Social Media 295

Social Media Brands Management Analytics 295

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. It consistently outperforms the average across all NPS drivers.

Net Promoter Score 260

Net Promoter Score NPS Retail Trends 260

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. One millimeter at a time. Virtual Meetings create Virtual Stories. One millimeter at a time. is available on Amazon.com. What are Yours?

Communication 87

Communication Strategy Meeting Connections 87

Comm100

MARCH 6, 2024

And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Find out more here.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

One Millimeter Mindset

APRIL 1, 2021

Instead, choose to move one millimeter forward beyond where you are today! As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Stop holding yourself back from moving one millimeter forward from where you are today. is available on Amazon.com. No fooling!

Leadership 83

Leadership Consulting Travel Customer Retention 83

One Millimeter Mindset

NOVEMBER 25, 2019

These three professional development review blog posts focus on the value of storytelling for your professional development trajectory. As if the story is created by someone else, as part of a one-size-fits-all business development strategy. Planning your next team, corporate or association meeting? Then, take action.

Engagement 83

Engagement Strategy Meeting Tools 83

ShepHyken

JUNE 14, 2019

Successful companies make it a strategic priority to retain customers because they know retention has a significant impact on their bottom line. In contrast, an existing customer is 50% more likely to try a new product and spend over 30% more than a new one. What does it look like to focus on retention? The Cost of Churn.

Customer Retention 134

Customer Retention Contact Center Customers Omni-Channel 134

One Millimeter Mindset

DECEMBER 2, 2019

Today’s business development review blog post leverages the value of leveraging a storytelling strategy to grow, expand and sustain your business. Traditionally, business storytelling is regarded as sprinkles on the business cupcake. How about moving one millimeter beyond your current focus? is available on Amazon.com.

Strategy 72

Strategy Meeting Tools Engagement 72

ShepHyken

AUGUST 9, 2019

I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals. Focus on Your Offerings. I understand that in business it is essential to keep an eye on the competitor.

Hotels 116

Hotels Customer Satisfaction Social Media Customers 116

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . You usually define a time frame like one month, quarter, or year when calculating.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Steve DiGioia

JUNE 20, 2022

These are the ones we should connect with – the ones who don’t dwell on sadness or worry and realize we must “make the best” out of even the worst situations. Pass on those who still live in the past. Speaking of meetings, it’s very disrespectful to be late for a meeting. Go figure!

Hotels 195

Hotels Meeting Survey Connections 195

Kayako

MAY 12, 2016

With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Start listening here and keep updated with Support Ops on Twitter. On the Support Driven site you can find anything from a-day-in-the-life-of stories to community-generated reports on salaries and team size.

Conference 120

Conference Tips Call Center Video 120

One Millimeter Mindset

FEBRUARY 25, 2021

One millimeter at a time. Keep these professional goals, and these three blog posts, in mind. One which you wear like a second skin, because it truly reflects who you are as a professional of worth. Go for small changes that add up to have a big impact on getting everyone to where they really need to go. Take heart.

Innovation 77

Innovation Leadership Consulting Groups 77

Comm100

JUNE 6, 2023

On top of this, 71% said they struggled with issues such as stress, anxiety and depression. Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. To help tackle this issue, colleges can adopt live chat.

How To 130

How To Resources Training Meeting 130

Comm100

NOVEMBER 15, 2022

Consumers want the choice to connect on a range of channels, and for the support on these channels to be fast, 24/7, and connected. Telephone support simply can’t meet these expectations. For more information on why digital-first customer service strategies are growing, check out this blog.). Increase deal size.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

ShepHyken

SEPTEMBER 20, 2019

Forming this team is a unique process for each business, and making the right decisions on who to include is vital for working together efficiently. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands.

B2B 106

B2B CRM Software B2C 106

Steve DiGioia

MAY 15, 2023

” Well, that might be true, but just because you’re in charge doesn’t mean you can rest on your laurels. And if you fail to meet their expectations, they’ll be quick to let you know. In fact, it’s quite the opposite. That means every misstep you make is broadcast to a potential audience of millions.

Customer Satisfaction 182

Customer Satisfaction Social Media Loyalty Feedback 182

One Millimeter Mindset

JULY 1, 2019

I offer these six blog posts on the professional value of storytelling for you today. Consider the overall relevance and importance of these six professional value of storytelling blog posts. Why Half of Meeting Attendees do not understand What You Are Saying. Planning your next team, corporate or association meeting?

Communication 65

Communication Meeting Technology Connections 65

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

Insurance 111

Insurance Consulting Travel B2B 111

ShepHyken

OCTOBER 26, 2018

I left my bags, a dry-cleaned shirt, and suit at the bell stand and then headed to a meeting. Because I had a little time to kill before a meeting and inquired about a place I could do some quiet work. Because I had a little time to kill before a meeting and inquired about a place I could do some quiet work. A star dropped.

Hotels 110

Hotels Hospitality Guest Experience Leadership 110

One Millimeter Mindset

FEBRUARY 28, 2019

When we only have one customer as our “one and only” customer, well, things become challenging. It seems like we are continuously wrestling with big hairy issues and little annoying ones. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Subscribe to my blog.

Customer Retention 66

Customer Retention Communication Customers Strategy 66

ShepHyken

NOVEMBER 16, 2018

As a result of the technological impact influencing consumer behavior, most company leaderships face an unending challenge to meet consumer expectations. Nearly everyone is living two lives, an energetic online life, and an exhausting disconnected one. We likewise claim in excess of one gadget that keeps us refreshed.

Consumers 95

Consumers Technology Chief Customer Officer Social Media 95

ShepHyken

MARCH 22, 2019

Customers are really looking for “any channel” access to their favorite brands; one day they hit the brick and mortar, and the next day they access the app from their phone. Loved that special ice wine you enjoyed on vacation last year? Good news: order it online today and it will arrive in time for that dinner party on Friday.

Customer Experience 106

Customer Experience User Experience Customers Technology 106

Wired and Dangerous

OCTOBER 3, 2016

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. Remember, what turns on one customer may be a turn off to another. Invite a customer to an important staff meeting. Send customers greeting cards on all key holidays. Most vanilla to death.

Loyalty 156

Loyalty Customer Service Conference Policies 156

BirdEye

APRIL 26, 2024

It’s impossible to run a business today without focusing on content creation. This blog post discusses the content creation tools businesses must use to enhance their campaigns. Birdeye Social Birdeye Social is one of the leading content-creation tools for social media management.

Tools 59

Tools Social Media Multi-Channel Video 59

ShepHyken

AUGUST 23, 2019

This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . How can you meet these potential consumers’ needs? There’s one need that is still among us despite constant changes: customers want an integrated shopping experience.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Set a weekly time slot on your calendar to interact with your Slack community friends. Blogs for Product Managers.

Resources 80

Resources Management Conference Groups 80

Promoter.io

SEPTEMBER 5, 2018

I’m going to teach you a little trick — one you can use to impress your friends at dinner or your co-workers at your next meeting. What you’re going to do is draw four shapes on a piece of paper: A triangle, a circle, a square and a squiggly line. Don’t let your friends see [.].

NPS 235

NPS Data Meeting Customers 235

ShepHyken

APRIL 19, 2019

One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for. The Power of One Question. Rather than bombarding customers with lots of questions, try limiting your interactions to just one question. Why Simple is Sometimes Best.

Survey 101

Survey Feedback Retail Consumers 101

One Millimeter Mindset

JULY 4, 2019

Do you still depend on what worked Yesterday, and hope that strategy will keep you viable and sustainable Today and Tomorrow? I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Subscribe to my blog.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. And that business model, and business practices, often result in redundant efforts or disparate ones. Enjoy this blog post?

Customer Retention 63

Customer Retention Consulting Customers Sales 63

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. One of the best examples of convenience is UBER that changed the way a common man travels.

Trends 98

Trends Customer Service Video B2B 98

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. This type of effort likely has placed you on a challenging yet rewarding journey toward customer experience excellence. Unlike Marriott, Airbnb has garnered its financial success without owing any of the properties that guests book on the Airbnb platform.

Technology 95

Technology Customer Experience Hospitality Hotels 95