Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . What Is Product Education?

Resources 52

Resources Roadmap eBook Analytics 52

Comm100

NOVEMBER 10, 2020

White labeling is not a new concept – it has been a production mainstay in many industries for decades. This is software sold by one company to another without branding so the latter can rebrand it and sell it as their own product to their clients. Free eBook. while retaining complete control of your brand.

eBook 130

eBook Automotive Software Healthcare 130

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Onboarding Playbook: The onboarding playbook is essential for any CSM team, as it outlines the steps and processes that need to be followed when engaging with a new customer.

eBook 72

eBook Resources Customer Success Training 72

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

Resources 52

Resources Handbook eBook Government 52

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. So if you’re looking for answers on how best to manage customer renewals, then read on! So, which renewal ownership model is best for your organization?

Customer Success 71

Customer Success Sales eBook Resources 71

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. Or subscribing to the blog.

Strategy 91

Strategy Resources Feedback Metrics 91

BirdEye

MAY 10, 2023

You need to master the art of finding new clients and engaging existing customers for repeat business. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Consistently educate, inform, and entertain them while simultaneously familiarizing them with your products or services.

Examples 98

Examples Strategy Tips Marketing 98

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. In this blog, I outline 3 critical customer service metrics that organizations are using to answer broader business questions including: Are my customers happy with my products and services? 2) Disagree.

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Daniel Group

APRIL 23, 2021

I recently interviewed Paul Start, Market Growth Development Manager, Thomas Built Buses. I discuss this and other insights about communication further in my recent blog, Three Powerful Tips for Effective CX Communication. Information – invoices, product information, MSDS, etc. Lynn Daniel. Founder & CEO. 704.749.5018.

Feedback 124

Feedback Net Promoter Score B2C B2B 124

ClientSuccess

NOVEMBER 2, 2022

Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. What about product usage rates? Are NPS scores taking a dip?

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

Kayako

AUGUST 22, 2019

SEO/Organic (Webpages, Blogs). Blog posts. Always be looking for new opportunities as a well-planned page can turn out to be an excellent source for new leads. Blog Posts. Blogging is a great way to get more traffic. Email & Webinars. Social updates. Review sites. Comparison Pages. Social presence.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

SurveySparrow

DECEMBER 8, 2023

Read More: What is Customer Relationship Management? It’s a prospective customer demonstrating initial curiosity about your products or services. Understanding the various types is crucial for effective lead management. Help them understand how your product or service perfectly fits their needs.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Vonage

MARCH 26, 2018

This article was origionally published on the GetFeedback blog, and is reposted here with permission. . When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. Customer support agents are the warriors of every organization. It’s just how it goes.

Roadmap 163

Roadmap eBook Course Policies 163

Comm100

OCTOBER 25, 2017

These results indicate that there’s a hell of a lot of frustrated customer service workers out there, turning to Google for answers to their questions – who presumably aren’t getting answers from their managers. Why are customers so rude” is top (and according to search tool SEMrush , around 260 people search for this term every month.).

Customers 312

Customers Customer Service Ecommerce eBook 312

ClientSuccess

JANUARY 4, 2021

A customer success manager’s relationship with a customer account doesn’t just begin and end at random. A CSM manages and owns a customer account throughout their entire partnership with a vendor organization, from the minute a sale closes throughout many rounds of renewals. eBook: Implementing Customer Success.

Customer Journeys 104

Customer Journeys Customer Centricity eBook NPS 104

Beyond Philosophy

FEBRUARY 29, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I am excited. My wife and I are going on a cruise to India. It’s a big splurge for us, and we look forward to it. When my mother-in-law passed, she left money for my wife, Lorraine.

Banking 78

Banking Financial eBook Examples 78

ClientSuccess

JANUARY 25, 2021

Your current customers know your product inside and out and, hopefully, have seen firsthand the value your solution provides and the support of your account management team. Product Enhancements. Who better than the people currently using your product to give feedback on new features? Conferences and Webinars.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. Discuss potential upsell opportunities, growth ideas, and new ways for the customer to continue to innovate with your product. .

How To 74

How To eBook Tips Resources 74

SurveySparrow

APRIL 23, 2023

Lead Generation and Demand Generation are two marketing strategies often used to attract potential customers and generate interest in a company’s products or services. Improved Conversion Rates High-quality leads are more likely to convert into customers as they have shown genuine interest in your products or services.

B2B 52

B2B Marketing Social Media Advertising 52

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

B2B 23

B2B eBook Social Media Metrics 23

Optimove

DECEMBER 4, 2023

Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each group. For example, a clothing retailer might create separate campaigns for male and female audiences, showcasing products and offers that appeal to each gender.

eBook 52

eBook Groups Metrics Strategy 52

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. They usually take the form of a landscape, skyscraper, or square image with some text that briefly describes the brand, product, or service offering. But how can you generate local leads?

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Clarivate

MARCH 17, 2022

In this blog post, we put a spotlight on those focusing on the first two Sustainable Development Goals, No Poverty and Zero Hunger. In this blog series, we showcase a few Highly Cited Researchers and their scientific papers that demonstrate exceptional impact corresponding to the SDGs. SDG 1: No Poverty.

Analysis 98

Analysis eBook Study System 98

ClientSuccess

SEPTEMBER 13, 2022

This metric measures the time it takes for a new customer to complete the onboarding process. The onboarding process typically includes platform implementation, configuration, and new user training. Depending on how your team manages customer onboarding workflows, onboarding can kick off before a deal is officially signed.

eBook 76

eBook Metrics NPS Training 76

ClientSuccess

NOVEMBER 9, 2022

For many in the SaaS world, operations roles are not a new concept. By investing the time and strategic focus into a customer success platform, operations resources can create manageable workloads for CSMs, deliver customer support where it’s needed most, and do more on a day-to-day basis with technology as a supporting player. .

Customer Success 68

Customer Success eBook Resources Metrics 68

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. This blog has lots to say about the way emerging technologies are growing, changing, and improving social media marketing. Here's a blog that's been a personal go-to for me for many years. Social Media Today.

Social Media 32

Social Media Resources Tools Marketing 32

ChurnZero

DECEMBER 6, 2019

Customer Success Managers have a lot on their plate. . CSMs are responsible for the challenging but rewarding task of keeping their customers engaged with their company, quelling any major concerns or issues customers are facing, and helping customers extract the most value from their product. . Enter the holiday gifting solution. .

eBook 80

eBook Roadmap Customer Success Tips 80

ChurnZero

AUGUST 6, 2021

With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Push yourself to learn a new facet of Customer Success, hear a different perspective, or dive deeper into topics or specializations that interest you most.

Customer Success 98

Customer Success Course Competitive Advantage Resources 98

ClientSuccess

FEBRUARY 15, 2021

What this really boils down to, however, is that CSMs and account managers should make decisions and build project plans from the customer mindset. Here are a few actionable ways to use your new secret weapon to help customers: Set designated service level benchmarks and ask CSMs to meticulously track progress against these goals.

Customer relationships 59

Customer relationships eBook Resources Customer Centricity 59

Grade.us

NOVEMBER 16, 2018

2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. Google Analytics Products. If you're running analytics to find out what Google wants then follow this blog to get the information straight from the horse's mouth. Start with these resources. Occam's Razor.

Analytics 29

Analytics Resources Tools eBook 29

GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? It can help companies understand their audiences by quantifying customer sentiment toward products and services. New Customers. It’s time to implement a Net Promoter Score (NPS) program.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Comm100

MAY 10, 2018

You may recognize the way they hold up the line at checkout, the way they demand to speak to management, or the way a look of disbelief plants itself on their faces when they hear that what they are asking for simply cannot be done. The good news is that your friend, the complaining customer, has cast aside or overcome all of these fears.

Customers 200

Customers eBook Policies Customer Service Training 200

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Historically, companies have competed on product features and pricing. Anyone can update their product and lower their price, too. Very little.

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. The idea you choose should solve a customer problem or improve an existing product or service offering. The idea you choose should solve a customer problem or improve an existing product or service offering.

Insurance 98

Insurance Social Media Transportation Consulting 98

Grade.us

DECEMBER 6, 2018

The Best Content Marketing Blogs. Follow these blogs for a steady stream of fantastic advice. It feels like this one has been a top-notch content creation blog pretty much from the day it first launched. The perfect blog to take all your content marketing efforts right to the next level. Copyblogger.

Resources 30

Resources Tools Marketing B2C 30

Team Support

JULY 27, 2020

You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments. And upgrades and new features require an IT team. Cost Effectiveness and Flexibility. Customization.

B2B 64

B2B e-support eBook Software 64

SurveySensum

OCTOBER 12, 2022

This all-in-one workspace collects, organizes, and manages the data online. Don’t Prefill your forms: Customers are not happy with prefilled forms as it does not fill the important fields like the product list, etc. Why is Jotform so popular? Reasons to look for a Jotform Alternative. SurveySensum. Google Forms. FormAssembly.

Survey 52

Survey Chatbots eBook Feedback 52