Comm100

SEPTEMBER 28, 2022

Read on to learn which live chat KPIs will be most useful to the development of your customer service team so you can optimize your live chat experience. Live Chat Benchmark Report 2022. Number of chats. Is your live chat count lower or higher than what your company is aiming for?

Measurement 227

Measurement Average Handle Time Wait Times How To 227

BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? The same is true for first call resolution and average handle times. It reduces their confidence in providing accurate or timely answers due to possible misinterpretation. And how do offshore solutions, interpreters, and texting play a role?

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Devote agent time to higher-value inquiries. With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. Provide 24/7 availability.

Chatbots 206

Chatbots Customer Service ROI Case Study 206

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. The majority of customer service queries are repetitive and simple in nature, like ‘how do I reset my password’, ‘where is my delivery’, or ‘what time is your store open’.

Chatbots 202

Chatbots Self Service Examples Industry 202

Comm100

FEBRUARY 21, 2023

This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service. times more revenue than competitors with lagging CX. A single chatbot can handle an unlimited number chats with no delay in response, providing the fast experience that customers expect.

Customer Service 166

Customer Service Chatbots Wait Times Industry 166

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Chatbots 217

Chatbots Customer Experience Multi-Channel CRM 217

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Comm100

MARCH 7, 2023

In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. Live chat allows students to easily reach out to potential schools without committing to anything, breaking down a key barrier to engagement.

Survey 167

Survey Chatbots Wait Times Report 167

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. This is where live chat and supporting chatbots come into play. To do so, they must offer them communication channels that they prefer and simply put – students prefer live chat. Today’s students are digital nomads.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 202

Engagement eBook Chatbots Social Media 202

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. But it also allows agents to handle several customer queries at once.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

MARCH 27, 2023

Typically embedded in live chat software on websites, website visitors can ask the chatbot questions and receive an immediate answer based on content and material that the bot has been trained on. This is because chatbots can handle an unlimited number of requests at one time.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support.

Chatbots 173

Chatbots Self Service Resources Social Media 173

Comm100

FEBRUARY 1, 2023

We’ve looked at ways to increase student enrollment in past blogs, but mature students are unique. In this blog, we’ll look at some strategies that higher education can adopt to meet the unique needs of mature students and increase mature student enrollment. Many older students worry about fitting in.

Chatbots 183

Chatbots Social Media Omni-Channel Study 183

Comm100

SEPTEMBER 14, 2022

From live chat and chatbots to social media and SMS, Comm100 Omnichannel integrates every key channel into one platform so customers can connect how they want, and companies can deliver efficient, cost-effective support. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging.

Software 180

Software Omni-Channel Social Media Chatbots 180

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Set up live chat across your site.

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

Comm100

JUNE 27, 2023

This creates significant backlogs and wait times, which ultimately affects the quality of care. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. For others who need more support, a meeting can then be booked in.

How To 130

How To Wait Times Resources Chatbots 130

Calabrio

NOVEMBER 25, 2020

The legendary Bob Dylan released his classic hit The Times They Are A-Changin’ back in 1964. In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. More than half a century later, his lyrics couldn’t be more relevant.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Comm100

FEBRUARY 10, 2022

It will reduce the friction resulting from waiting time at call centers and minimize the influx of tickets to your support team Let customers enter the category of their issue in a form as they place the request to communicate with a customer service executive.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. Live chat solves this need by offering students a way to connect that’s digital, fast, and convenient.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . To deliver on this, credit unions are turning to live chat. Live chat gives credit unions an accessible and frictionless path to engage with potential members.

Chatbots 224

Chatbots Social Media Banking Omni-Channel 224

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time. Chatbots can be designed to do almost anything.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. In this blog, we’ll look at the top 3 reasons why chatbots in credit unions are key to improving member experience and engagement, and why more and more credit unions are adopting them.

Chatbots 153

Chatbots e-support Banking Engagement 153

Comm100

JANUARY 17, 2024

In the simplest terms, automation in customer service is about leveraging technology to handle routine tasks without human intervention. The goal is to streamline operations, reduce response times, and free up human agents to increase the team’s capacity.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

DECEMBER 8, 2020

They save you time and money on customer services, while also improving your customer satisfaction levels. They have the conversations your customer service representatives would have at a fraction of the normal time and cost. You can have them handle your instant messaging needs or integrate them into your apps. Comm100 Free.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

APRIL 22, 2023

Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. But at least having 24/7 customer service chat or email support is a great way to increase engagement and reach. Nowhere is this more apparent than in the sphere of customer service.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Comm100

MARCH 13, 2023

This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. The bot now handles 83% of all incoming chats and recruitment figures are looking strong. “I This comes as no surprise to us.

Chatbots 187

Chatbots Survey Social Media Report 187