Calabrio

NOVEMBER 25, 2020

Technology is continuously enabling convenient consumer options, such as account balance notifications for banking and same-day delivery and price-matching features for online shopping. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. We’ve covered a lot of ground here.

Contact Center 306

Contact Center Self Service Analytics Banking 306

ReviewTrackers

DECEMBER 12, 2017

One such practice is actively managing your online reviews. Impact of Online Reviews on SEO. 83 percent of marketers and SEO professionals believe that managing online reviews “absolutely” delivers good ROI. Here are some online review strategies that can help you improve your SEO performance.

Strategy 50

Strategy Social Media Guidelines Consumers 50

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. – It improves the overall customer experience.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Lumoa

JANUARY 5, 2023

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. It’s an important factor in measuring the success of any business and can help you identify areas that need improvement.

Customer Satisfaction 208

Customer Satisfaction Measurement Tips Feedback 208

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Great products are created through constant improvement, for which customer feedback is vital.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. See how Birdeye can help.

Tips 107

Tips Management Social Media Feedback 107

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. VoC analytics improves products, services, and processes to meet consumer expectations better.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Calabrio

NOVEMBER 25, 2020

Technology is continuously enabling convenient consumer options, such as account balance notifications for banking and same-day delivery and price-matching features for online shopping. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. We’ve covered a lot of ground here.

Contact Center 130

Contact Center Self Service Analytics Banking 130

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 108

Brands Management Social Media Analytics 108

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Negative Online Reviews or Ratings Your online review reputation goes a long way in shaping consumer opinion about your business. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. It can help companies pinpoint areas for improvement within customer feedback.

Analysis 208

Analysis Social Media Trends Feedback 208

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Key findings Let’s take a closer look at what our latest study uncovered about the current state of online reviews.

Automotive 109

Automotive Healthcare Hospitality Retail 109

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Study 128

Study Examples Customer Experience Data 128

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Share customer reviews and testimonials to boost social proof.

Travel 108

Travel Marketing Social Media Hotels 108

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Examples 123

Examples Study Customers Customer Experience 123

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. A woman goes online to search for a hotel to stay at during her upcoming trip to New York. She chooses the Refinery Hotel, with 680 google reviews. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. The challenge is that reviews don’t just magically appear.

Retail 109

Retail Brands Consumers Case Study 109

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 87% of consumers did not choose a business if they had a negative review in the last twelve months. This helps customers within a locality get a good impression of the business when they search for it online.

Management 109

Management Social Media Multi-Channel Feedback 109

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. That’s why monitoring online reviews is crucial for any business. This guide will walk you through a 7-step process to monitor online reviews in 2024.

Management 52

Management How To Tips Guidelines 52

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. 81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. How do you do SEO reputation management?

Strategy 108

Strategy Management Brands Video 108

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Online Behavior 12.

Analytics 93

Analytics Data Social Media Analysis 93

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Tips 109

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. It could be on a review site, search engine, social media platform, or listings website. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor.

Management 109

Management Social Media Multi-Channel Tools 109

ShepHyken

FEBRUARY 17, 2017

This week on our Friends on Friday guest blog post my colleague, Ben Roberts, writes about the link between customer service and online reviews. A negative review, like any complaint, is an opportunity to show how good you are. The difference is that review sites take that opportunity public, which can be good; very good!

Customer Service 91

Customer Service Sports Ecommerce Feedback 91

BirdEye

OCTOBER 10, 2023

Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. Read our ultimate guide in this blog. What are the benefits of a positive online reputation?

Retail 109

Retail Strategy Management Social Media 109

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 109

Insurance Financial Feedback Consumers 109

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge. Handling crises 7.

Strategy 113

Strategy Management Social Media Brands 113

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

JANUARY 25, 2024

Reviews are the modern-day word of mouth. They build trust and help businesses understand what they’re doing right and where there’s room for improvement. Reviews can also be repurposed for various channels and become one of your best marketing tools. That’s why automated review sharing is a total game changer.

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Tips to get more Houzz reviews Is Houzz a legit service? Table of contents What is Houzz?

Tips 96

Tips Social Media Resources Feedback 96

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 62

Brands Management Social Media Analytics 62

BirdEye

NOVEMBER 16, 2022

In our increasingly digital world, online reviews have become the backbone of digital marketing campaigns. The way a business approaches customer review management can directly impact and improve its reputation and branding. According to recent research, most people read reviews when looking for local businesses.

Software 98

Software Management Multi-Channel System 98

BirdEye

NOVEMBER 30, 2023

You can laser-focus your efforts on reaching potential clients actively searching for legal services online. However, it does require some expertise in online platforms and constant optimization. In this article, we’ll focus primarily on online marketing for law firms, but we’ll touch on a couple of non-digital tactics as well.

Marketing 109

Marketing Social Media How To Advertising 109

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. Table of contents What are one-star reviews? Be prompt 2. Be professional in your response 3.

Feedback 98

Feedback Customer Satisfaction Brands Management 98

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97