ShepHyken

SEPTEMBER 1, 2017

As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. Don’t be fooled by the promise of traditional self-service solutions like knowledge bases and static FAQs.

Self Service 83

Self Service Knowledge Base e-support Groups 83

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Consider displaying glowing reviews on your website as testimonials, inserting them into blog posts, adding to your print materials, or turning them into social media posts.

Tips 108

Tips Management Social Media Feedback 108

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Social media approval workflows FAQs What is the social media approval process?

Social Media 108

Social Media Multi-Channel Software Feedback 108

Gainsight

NOVEMBER 2, 2023

Here are some examples: Blog posts Webinars Slide decks Conference presentations Podcasts Support docs Frequently Asked Questions to Support You can use any of these assets to get your content engine rolling. For example, you can: Separate a blog post into five lessons and deliver them via a learning path.

Course 52

Course eBook Video Conference 52

BirdEye

MAY 26, 2023

To combat that, many medical practices are shifting to online scheduling software to help streamline their appointment process. However, regulators require that all medical software be HIPAA compliant in order to protect patient information. Fortunately, there are a number of HIPAA compliant appointment scheduling software available.

Software 98

Software Healthcare Guidelines Insurance 98

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. What to look for in SMS text message software User-friendly interface Choose an SMS text messaging software that is easy to use and navigate.

Survey 95

Survey Net Promoter Score Software Feedback 95

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. The goal of the feedback software is to help you make data-driven decisions to improve your offerings and business.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. If you are a founder of a small software startup, you know how difficult it is to budget in extra money for customer support help. FAQ Databases.

Software 48

Software Company e-support Video 48

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Google has introduced attractions, ticket booking, blogs and links to experiences, and Google flights to help customers find easy ways to travel.

Travel 109

Travel Marketing Social Media Hotels 109

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. For automating repetitive writing (such as typing standard responses to FAQs) text expansion is one of the most effective solutions.

Meeting 64

Meeting Customer Service Self Service Customer Service Representative 64

BirdEye

MAY 22, 2023

In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. A great appointment scheduling software will also streamline your schedule so you can focus on the core aspects of your business. Who uses scheduling apps?

Self Service 98

Self Service Software System Social Media 98

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose an internal knowledge base software. External knowledge bases can be found on a customer-facing web page (such as an FAQ page), or on a customer service platform with an embedded search window (such as live chat). Ask your team!

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

BirdEye

JUNE 21, 2023

Creating a successful customer referral program in 11 steps Successful customer referral program examples FAQs about customer referral programs Maximize your customer referral program with the right software What is a referral program? The business leverages software to track referrals made by customers through the link or code.

Examples 93

Examples Social Media Travel Software 93

BirdEye

NOVEMBER 14, 2023

Merchant Maverick Merchant Maverick is a comparison site that reviews small business software and services. Creating a basic TaxBuzz profile is free, but if you’d like enhanced features like detailed search traffic, AI tools, and blogging and publishing tools, you can opt for a paid plan.

Financial 58

Financial Banking Social Media Comparison 58

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Knowledge Base 95

Knowledge Base Customer Journeys Communication Customers 95

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) 5) No No Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, and FAQs/Forum Birdeye Contact them for details 4.7 (5)

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Experience Matters

APRIL 13, 2015

Here’s a link to FAQ’s about the Ratings. As a follow-up, we published blog posts that examine the results for each of the 20 industries over the five years of the Ratings. > Software Firms. > > Software Firms. > You can see links to all of those industry snapshots below: > Airlines. >

Industry 120

Industry Wireless Airlines Hotels 120

NICE inContact

JULY 16, 2019

Chatbots are great for first-level answers and FAQs, but they still can’t replicate the human touch and spontaneity inherent in interpersonal communications. Call center software to inspire loyalty. Call center software should use the advantages of technology to enable agents to do what they’re really good at: being naturally human.

Loyalty 159

Loyalty Social Media Call Center Chatbots 159

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. Customer relationship management (CRM) software is used to store customer information and manage customer interactions. FAQs of an online reputation manager.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

MARCH 10, 2022

Aside from keeping up with customer expectations, website chat software is great for your business because: Website chat is convenient.Customers don’t need to navigate through your entire website to find an “FAQ” or a “Contact Us” section. Benefits of chatbot: Easily answer FAQs. Chapter 1 Getting started with website chat.

Chatbots 95

Chatbots Software Examples Tools 95

Comm100

JANUARY 10, 2021

But with so many free live chat software options to choose from, it can be difficult to compare them and figure out what is best for you and your customers. In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Let’s dig in.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

SurveySensum

OCTOBER 12, 2022

Expensive: Compared to other form-builder software, Jotform is costly. Guides, email, FAQs, ebooks. Chatbot, email, FAQ, help articles. FAQ, live chat, blogs. Self-help blogs, community forums, 24×7 online support for the paid plan . Guides, email, FAQs, ebooks. But fret not! Commitment.

Survey 52

Survey Chatbots eBook Feedback 52

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Businesses can achieve a granular understanding of their social media metrics by employing a comprehensive suite of monitoring tools and software.

Social Media 58

Social Media Multi-Channel Trends Tips 58

NobelBiz

MARCH 26, 2024

CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial.

Software 63

Software Marketing Multi-Channel e-support 63

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Knowledge Base 77

Knowledge Base Customer Journeys Communication Customers 77

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 58

Marketing Social Media How To Healthcare 58

BirdEye

SEPTEMBER 11, 2023

In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. FAQs on AI for reputation management Streamline your reputation with BirdAI What is AI for reputation management? Table of contents What is AI for reputation management?

Management 58

Management Brand Values Resources Social Media 58

BirdEye

MAY 30, 2023

Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Benchmarking software can perform your data analysis for you.

Social Media 98

Social Media Analysis Metrics Advertising 98

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. FAQs about insurance review sites: What criteria determine the reliability of an insurance review site?

Insurance 110

Insurance Financial Feedback Consumers 110

BirdEye

SEPTEMBER 1, 2023

This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. Create highlights for FAQs, events, products, locations, and more. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 58

Social Media Telecommunications Brands Consumers 58

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

CRM 52

CRM Chatbots Return on Investment Social Media 52

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. Here are 4 technology solutions to help you manage your customer service more effectively: CRM Software. Shep Hyken.

Chatbots 48

Chatbots Technology Customer Service Management 48

Method:CRM

MARCH 20, 2023

how-tos, guides, and FAQs). Informational resources like how-tos, guides, and FAQs. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems. Secure online access to data and documents. Customer feedback surveys.

Self Service 52

Self Service CRM Knowledge Base Software 52

Method:CRM

MARCH 20, 2023

how-tos, guides, and FAQs). Informational resources like how-tos, guides, and FAQs. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems. Secure online access to data and documents. Customer feedback surveys.

Self Service 52

Self Service CRM Knowledge Base Software 52

Team Support

AUGUST 3, 2020

This blog series will explore several tools that can help your customers solve issues on their own and speed the time to resolution, and ways to help them feel more comfortable doing so. For software support especially, make sure articles are up to date with current versions and revisions. Others are embracing these options.

B2B 64

B2B Self Service e-support Abandon Rate 64