The Science and Art of CX Goal Setting
InMoment XI
OCTOBER 7, 2021
In this blog I will address a question that I’ve come across many times during my 20 years as a research consultant: “What is the best way to set goals for my CX program?”. Measurable: Clearly define what criteria will be used to determine if the goal is met and how it will be measured. What Is Your Current Score?
Let's personalize your content